Multi-factor login (MFA) being enabled for and login
Incident Report for ProPay
Starting next week, we will begin to enable multi-factor authentication (MFA) as a new step in the ProPay login process.

If your system only accesses ProPay with the API, this change will have no impact to you or your customers. The change will only affect users who log in to the ProPay Portal ( or, and will require them to enter a code received via email (or text) when signing in from an unrecognized location or device for the first time.

To better understand what MFA is, why we’re implementing it, and to see common questions and answers about it, you can visit the GP Help Center page about this topic:
Posted May 26, 2021 - 11:28 MDT
This incident affects: Production Processing Solutions (Websites, Mobile, and Card Readers).