All Systems Operational

About This Site

ProPay's home for current solution status, incidents, planned maintenance and solution release events.

Regular Maintenance Windows (Mountain Time)
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Database: Every 2nd to last Thursday of the month, 03:00-3:30 (am)
Infrastructure: Every Thursday, 01:00-3:00 (am)
xfer.propay.com: last Thursday of each month, 13:00-15:00
TEST environment: Every Tuesday, 15:00-17:00

Production Processing Solutions Operational
Credit Card and ACH Processing Operational
Websites, Mobile, and Card Readers Operational
Production Supporting Solutions Operational
xfer.propay.com - SFTP Reports Operational
Batch File Processing & Commissions Operational
Bank Transfers Operational
Phones ? Operational
Regulatory Updates ? Operational
Testing Environments Operational
Integration TEST Environment Operational
Integrated Gateways Operational
Chase Paymentech - Orbital Gateway Operational
Network Merchants Operational
Web Collect Operational
Meritus Operational
CyberSource Operational
Other 3rd Party Gateways Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
Apr 11, 2024 - 08:01 MDT
Scheduled - On Tuesday, April 16th, between 00:00 and 05:00 (MDT), ProPay will perform platform maintenance, upgrading the live production system to version 24.3.1 (April Release)

We do not anticipate any interruption to services during this update window.

The update will include the following changes:

*The TransType 42 has been enhanced to ensure that bank account updates made via that API call to address holds placed due to a bank transfer return reflect accurately on the Extended Sign Up Report in the “CKOutRejectHold” field as changed from off to on. Holds placed for any other reason beyond a bank transfer return will not be removed through successful use of the TransType 42 API call.

*The Risk Retrieval Report has been enhanced to populate data accurately, removing instances where the delivered report was blank.

*Extend the "Get ProPay Enhanced Account Details" method (Transaction Type 19) to include additional fields to better match what is currently in the Signup Report, as outlined in Appendix E of the ProFac Reporting Suite documentation.

The following fields will be added:

NonExpiring – This indicates that the account is set to not expire
SweepCanACHOut – Whether the account is enabled to use outbound sweeps
SweepCanACHIn – Whether the account can receive ACH sweeps
SweepBankAccountValidated - Whether the bank account listed has been validated
SweepInTransacitonLimit – The limit for sweep transactions (Corrected - SweepInTransactionLimit)
SweepInMonthlyLimit – The limit for monthly sweep amounts
SweepInMonthlyVolume – The actual volume for sweeps on this account
CCAllowed – This denotes whether the account has rights to process credit card payments
CCFundingHoldDays – The account's configured hold days for credit card payments
CCRefundLineOfCredit – The amount of a line of credit for refunding credit card processing
ACHPaymentsAllowed – Whether the Account can receive ACH Payments
ACHPaymentsFundingHoldHours – How many hours ACH payments are configured to be held
ACHPaymentsRatePerTran – Rates for ACH Payments
ACHPaymentsRateDiscount – The discount, (if any), for ACH payments
ACHPaymentsReturnFee – The fee for returning ACH payments
AchPaymentsNOCFee – The fee for a notice of change for ACH payments
GrossSettleAccount – (True/False) This is whether the account is set to use gross settlement billing (As per discussion, Renamed as GrossSettleAccountPresent)
MerchantDescriptor – (this is the field used as the descriptor for credit card statements. Usually DBA)
VoidCaptured – Whether the accounts has the right to void captured transactions
MCC – Merchant Category Code. This is the MCC for the merchant in the ProPay system

Apr 09, 2024 - 09:04 MDT
In order to better conform with improved dispute automation tools, our document upload methods for chargeback documentation will discontinue support for the following formats:

.bmp, .png, .doc, and .docx.

These upload methods include:

*ProPay API Trans Type 46
*The Chargeback Single Sign On (SSO) page - Document/UploadDocument (Risk Retrievals & Chargebacks)
*Epay.propay.com
*Other future portal solutions

While this will happen no sooner than May 2024, partners should prepare now to submit document uploads only using .pdf, .jpg, .jpeg, .tif, and .tiff formats.

In addition, for partners using TransType 47 for Retrieval Request documentation who are also using the below solutions, you will need to use the Trans Type 46 going forward for both Chargebacks and Risk Retrievals to benefit from coming dispute automation features.

*Direct Transaction Entry “Genius” solution
*Direct Transation Entry “TransIT” solution
*ProPay ProtectPay card processing solution with ProPay Gateway
*ProPay API card processing solutions

Please send any questions you may have about the coming changes to your relationship manager or the Client Support team.

Posted on Jan 19, 2024 - 11:54 MST
Past Incidents
Apr 15, 2024

No incidents reported today.

Apr 14, 2024

No incidents reported.

Apr 13, 2024
Completed - The scheduled maintenance has been completed.
Apr 13, 01:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 00:00 MDT
Scheduled - Global Payments Inc. has received notification of changes to the operating regulations effective April 2024 by Visa®, Mastercard®, Discover® Network and American Express®. Global Payments Inc. has reviewed and analyzed the changes and is providing documentation.

Our proprietary systems will be updated and certified by the required release dates. These updates may require changes to your authorization and/or settlement systems and your internal business processes and procedures. Regulatory items listed below may not apply to all business types.

You can review the regulatory notice document here:

https://support.propay.com/support/solutions/articles/33000287587-propay-april-2024-card-brand-regulatory-document

Feb 12, 11:45 MST
Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024
Completed - The scheduled maintenance has been completed.
Apr 9, 17:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 15:00 MDT
Scheduled - On Tuesday, April 9th between 15:00 and 17:00 (MDT), ProPay will perform an update on the partner integration test environment to version 24.3.1 (April Release)


*** All services and sites may be unavailable during this time frame. ***

The update will include the following change:

*The TransType 42 has been enhanced to ensure that bank account updates made via that API call to address holds placed due to a bank transfer return reflect accurately on the Extended Sign Up Report in the “CKOutRejectHold” field as changed from off to on. Holds placed for any other reason beyond a bank transfer return will not be removed through successful use of the TransType 42 API call.

Apr 9, 09:02 MDT
Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

Apr 4, 2024

No incidents reported.

Apr 3, 2024

No incidents reported.

Apr 2, 2024

No incidents reported.

Apr 1, 2024
Completed - The scheduled maintenance has been completed.
Apr 1, 01:00 MDT
Scheduled - Effective Monday, April 1st the ProPay Client Support team will no longer perform manual bank account updates.

You will need to be able to complete bank account updates either via the API or SSO pages at this time, to ensure that there are no disruptions in your ability to service your merchants.

The Single Sign On Page manual can be found here:
https://www.propay.com/en-US/Developer/Editing-SSO

The API Manuals can be found here:
https://www.propay.com/en-US/Documents/API-Docs/ProPay-API-Manual-XML
https://www.propay.com/en-US/Documents/API-Docs/ProPay-API-Manual-REST

If you need any assistance in being able to integrate either option into your support flow or have any additional questions, please reach out to clientsupport@propay.com and we will be happy to assist you ahead of this deadline.

Jan 8, 10:43 MST