All Systems Operational

About This Site

ProPay's home for current solution status, incidents, planned maintenance and solution release events.

Regular Maintenance Windows (Mountain Time)
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Database: Every 2nd to last Thursday of the month, 03:00-3:30 (am)
Infrastructure: Every Thursday, 01:00-3:00 (am)
xfer.propay.com: last Thursday of each month, 13:00-15:00
TEST environment: Every Tuesday, 15:00-17:00

Production Processing Solutions Operational
Direct Credit Card and ACH Processing Operational
Websites, Mobile, and Card Readers Operational
Payment Facilitation - Heartland, Portico Operational
Payment Facilitation - Global Payments API (GP API) Operational
Payment Facilitation - Cayan Genius Operational
Production Supporting Solutions Operational
xfer.propay.com - SFTP Reports Operational
Bank Transfers Operational
Phones Operational
Regulatory Updates Operational
Testing Environments Operational
Integration TEST Environment Operational
Integrated Gateways Operational
3rd Party Providers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

ProPay February 2026 Database Maintenance Reminder Feb 19, 2026 03:00-03:05 MST

At 3:00 a.m. (MT) on Thursday, February 19th, the database system will undergo its monthly maintenance. We anticipate no more than 5 minutes of service interruption during this time frame.
Posted on Feb 05, 2026 - 10:44 MST
Feb 13, 2026

No incidents reported today.

Feb 12, 2026
ProPay Reports Issue - Sweep Reports
Resolved - Reports should be delivered now. Please contact Partner Support for any remaining missing reports.
Feb 12, 21:13 MST
Monitoring - Delayed reports are now delivering.
Feb 12, 21:02 MST
Identified - Our teams have corrected the underlying issue and are working on the needed changes to deliver the missing reports.
Feb 12, 19:55 MST
Investigating - We are aware of an issue affecting the delivery of some ProPay Sweep (Deposit Detail) Reports, which started with sweep bank deposit processes after 4am mountain time today. The bank deposit processes were successful, but the reports were not produced and delivered.

Our teams are working to correct the issue and deliver the delayed reports.
Feb 12, 18:46 MST
ProPay Production Environment Scheduled Release Update 25.12.1 (February Release)
Completed - The scheduled maintenance has been completed.
Feb 12, 05:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 03:00 MST
Scheduled - On Thursday, February 12th, between 03:00 and 05:00 (MT), ProPay will perform an upgrade to the production environment. Version 25.12.1 (February Release).

Note: This was originally scheduled for Tuesday, February 10th.

*** All services and sites may be unavailable during this time frame. ***

*Updates to Chargeback processes for Pre-Arbitration cases. Pre-arbitrations are the final merchant opportunity to resolve disputes (after representment) before expensive arbitration. We’ve now automated complete arbitration processing including both Debit and Credit adjustments - including instant notifications to merchants for cases, reducing manual touchpoints, ensuring 100% case coverage and providing real-time merchant updates to improve customer experience and satisfaction.

*The ProPay API TransType 01 account signup response may now include an additional action code response in the event of a KYC failure. "K221” indicates a technical failure leading to the reported KYC failure.
Feb 11, 07:56 MST
Feb 11, 2026
ProPay System Processing Issue
Resolved - We are aware of an issue that was preventing some transactions from being processed.
Incident timeline: 7:14 AM to 9:30 AM MT
The issue has been resolved.
Feb 11, 09:52 MST
Feb 10, 2026
ProPay Reports Issue
Resolved - This incident has been resolved.
Feb 10, 10:41 MST
Investigating - We are aware of an issue affecting the delivery of some ProPay Reports.
Our teams are working to correct the issue and will provide updates as they are available.
Feb 10, 08:25 MST
ProPay Production Environment Scheduled Release Update 25.12.1 (February Release)
Completed - The scheduled maintenance has been completed.
Feb 10, 05:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 00:00 MST
Scheduled - On Tuesday, February 10th, between 00:00 and 05:00 (MT), ProPay will perform an upgrade to the production environment. Version 25.12.1 (February Release).

*** All services and sites may be unavailable during this time frame. ***

*Updates to Chargeback processes for Pre-Arbitration cases. Pre-arbitrations are the final merchant opportunity to resolve disputes (after representment) before expensive arbitration. We’ve now automated complete arbitration processing including both Debit and Credit adjustments - including instant notifications to merchants for cases, reducing manual touchpoints, ensuring 100% case coverage and providing real-time merchant updates to improve customer experience and satisfaction.

*The ProPay API TransType 01 account signup response may now include an additional action code response in the event of a KYC failure. "K221” indicates a technical failure leading to the reported KYC failure.
Feb 3, 11:02 MST
Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026

No incidents reported.

Feb 5, 2026

No incidents reported.

Feb 4, 2026

No incidents reported.

Feb 3, 2026

No incidents reported.

Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

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