ProPay Status

All Systems Operational

About This Site

ProPay's home for current solution status, incidents, planned maintenance and solution release events.
ProPay regularly conducts maintenance at the following times:
Database: 3rd Thursday of the month between 3-3:30am MT
Infrastructure: Thursdays between 1am-3am Mountain Time.
xfer.propay.com: Last Thursday of each month between 1pm-3pm MT. This may include brief disconnects.
TEST environment patching: 1am-3am MT, typically on the 3rd or 4th Thursday.
TEST environment releases: 1600-1700MT, Tuesdays and Fridays.

Production Processing Solutions Operational

Credit Card and ACH Processing Operational

Websites, Mobile, and Card Readers Operational

Production Supporting Solutions Operational

xfer.propay.com - SFTP Reports Operational

Batch File Processing & Commissions Operational

Bank Transfers Operational

Testing Environments Operational

Integration TEST Environment Operational

Sandbox Test Environment - Future Releases Operational

Integrated Gateways Operational

Chase Paymentech - Orbital Gateway Operational

Network Merchants Operational

Web Collect Operational

Meritus Operational

CyberSource Operational

Other 3rd Party Gateways Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

ProPay Database Maintenance - Availability Enhancement Oct 22, 03:00-04:00 MDT

ProPay will perform its monthly scheduled database maintenance Thursday, Oct 22 from 3:00 AM to 4:00 AM Mountain Time. This is a week later than normal, with a longer outage period as we are implementing enhanced availability infrastructure.

*** All sites and services may be unavailable for up to 40 minutes during this time***
Posted on Sep 29, 12:29 MDT

Past Incidents

Oct 21, 2020

No incidents reported today.

Oct 20, 2020

No incidents reported.

Oct 19, 2020

ProPay System Incident: Login Issues (propay.com)

Resolved - This incident has been resolved.
Oct 19, 15:07 MDT

Identified - We are aware of an issue that is affecting some user's ability to access the propay.com/en-Us/ site on mobile devices.

A fix is being applied currently to address this, and any affected merchants are able to login directly via mobile at https://epay.propay.com/login at this time, to ensure all users can access their accounts without incident.

We appreciate your patience and understanding as always!

clientsupport@propay.com
801-341-5312
Oct 19, 14:43 MDT

SEV2 (High) ProPay System Incident - Processing Timeouts

Resolved - We have been able to monitor our server, and have not observed any further instances of timeouts at this time. We observed that other brands were marginally impacted during our observation window, and that primarily AMEX transactions were further impacted through 11:08am MST, but steps have been taken to resolve this, and we are not observing further issues at this time.

We appreciate your patience as always.
Oct 19, 11:35 MDT

Monitoring - Between 9:49-9:51 we experienced some disconnects from the processor that seem to be resolved as of now.

Our teams will continue monitoring the situation to be certain this connectivity issue is fully resolved, and will post additional updates pending that review.

We appreciate your patience as always.
Oct 19, 10:09 MDT

Investigating - We are aware of an issue that is intermittently preventing a percentage of transactions from being processed.

Our teams are working to fully identify and resolve the issue as quickly as possible.

We will provide regular updates until the situation is addressed.

clientsupport@propay.com
801-341-5312
Oct 19, 10:02 MDT

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

ProPay Production Environment Scheduled Update 20.10

Completed - The scheduled maintenance has been completed.
Oct 15, 04:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 02:00 MDT

Scheduled - [Update: maintenance time window corrected.]

On Thursday, October 15th, between 02:00 and 04:00 (MDT), ProPay will perform platform maintenance, upgrading to version 20.10 on the live production systems.

We anticipate no interruption to services during this update.

The 20.10 release includes the following fixes and improvements:

* Bug fix for improper sending of multiple duplicate soft limit notification emails.
* Bug fix for account boarding API call to tier with gross billing enabled, but where sign-up lacks all required payment data. API response now returns code 145 instead of success (145 = "Gross settle: no billing information was included with the payment info").
* Bug fix (for ProPay Canada only) that prevented locked-out accounts from knowing how to resolve the lock-out.
* Bug fix that improperly enabled outgoing bank transfers when the tier has them disabled, but the API boarding call includes banking information.
* Bug fix where ACH transfer rejects sometimes failed to disable further automatic transfers.
* Enhancement to include Tier ID in the account notification webhook.
* Affiliates may now provide ProPay with multiple webhook URLs, if desired.

For questions, you may contact Client Support (clientsupport@propay.com | 801-341-5312).
Oct 13, 14:38 MDT

Oct 14, 2020

No incidents reported.

Oct 13, 2020

ProPay Partner Integration (Test) Environment Scheduled Update 20.10

Completed - The scheduled maintenance has been completed.
Oct 13, 17:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 15:01 MDT

Scheduled - Today (Tuesday, October 13th), between 15:00 and 17:00 (MDT), ProPay will perform an update on the partner integration test environment. All services and sites may be unavailable during this time frame.

The 20.10 release includes the following fixes and improvements:

* Bug fix for improper sending of multiple duplicate soft limit notification emails.
* Bug fix for account boarding API call to tier with gross billing enabled, but where sign-up lacks all required payment data. API response now returns code 145 instead of success (145 = "Gross settle: no billing information was included with the payment info").
* Bug fix (for ProPay Canada only) that prevented locked-out accounts from knowing how to resolve the lock-out.
* Bug fix that improperly enabled outgoing bank transfers when the tier has them disabled, but the API boarding call includes banking information.
* Bug fix where ACH transfer rejects sometimes failed to disable further automatic transfers.
* Enhancement to include Tier ID in the account notification webhook.
* Affiliates may now provide ProPay with multiple webhook URLs, if desired.

For questions, you may contact Client Support (clientsupport@propay.com | 801-341-5312).
Oct 13, 14:05 MDT

Oct 12, 2020

No incidents reported.

Oct 11, 2020

No incidents reported.

Oct 10, 2020

No incidents reported.

Oct 9, 2020

No incidents reported.

Oct 8, 2020

No incidents reported.

Oct 7, 2020

307 Errors

Resolved - This issue has been resolved.
Oct 7, 08:54 MDT

Identified - We have identified the issue, and a fix is being implemented.
Oct 7, 08:39 MDT

Investigating - We are currently seeing 307 errors for the ProPay gateway. Our teams are currently investigating.
Oct 7, 08:26 MDT