Update - We will be reaching out to the impacted accounts directly and if they need additional information to reach out to their account contacts.
Jun 25, 2026 - 07:07 MDT
Jun 25, 2026 - 07:07 MDT
Update - Quick Update: We have rebuilt the file that goes out to AMEX on a daily basis. We are hoping that the file is accepted tonight, so any account that has been recently updated and contains all of the required AMEX fields will board as expected on the Amex side. We will keep you updated and we apologize for the inconvenience.
Jun 24, 2026 - 14:37 MDT
Jun 24, 2026 - 14:37 MDT
Update - Quick Update: We have no further updates at this time to share with you. Remediation is underway and next steps will be communicated further from our SPM team.
Jun 24, 2026 - 10:55 MDT
Jun 24, 2026 - 10:55 MDT
Update - Quick Update: We are waiting for an update from Amex. They opened a case with their development team. We will update you as soon as we hear back.
Jun 23, 2026 - 15:31 MDT
Jun 23, 2026 - 15:31 MDT
Update - “Our next update will be shared no later than 6:00 PM CT. We will communicate sooner if any new developments arise.”
Jun 23, 2026 - 10:02 MDT
Jun 23, 2026 - 10:02 MDT
Update - Quick Update: "We are seeing continued declines with American Express and continue to work with AMEX on remediation. We will update this status page as we have more information."
Jun 23, 2026 - 09:36 MDT
Jun 23, 2026 - 09:36 MDT
Update - Update: The fix has been implemented now, and we are continuing to monitor the situation with this update.
Our Strategic Partner Management team will be reaching out to partners to ensure that their accounts are being updated with correct data as well, to ensure that all accounts are compliant with AMEX's requirements.
Ongoing review of impacted accounts and remediation is underway and next steps will be communicated further from our SPM team.
Jun 18, 2026 - 14:54 MDT
Our Strategic Partner Management team will be reaching out to partners to ensure that their accounts are being updated with correct data as well, to ensure that all accounts are compliant with AMEX's requirements.
Ongoing review of impacted accounts and remediation is underway and next steps will be communicated further from our SPM team.
Jun 18, 2026 - 14:54 MDT
Update - The ProPay Development Team has been working with AMEX and has identified the errors which have been preventing accounts from boarding on the AMEX side.
A fix is being implemented today to address and correct this.
Our Strategic Partner Management team will be reaching out to partners to ensure that their accounts are being updated with correct data as well, to ensure that all accounts are compliant with AMEX's requirements.
Ongoing review of impacted accounts and remediation is underway and next steps will be communicated further from our SPM team.
Jun 18, 2026 - 12:48 MDT
A fix is being implemented today to address and correct this.
Our Strategic Partner Management team will be reaching out to partners to ensure that their accounts are being updated with correct data as well, to ensure that all accounts are compliant with AMEX's requirements.
Ongoing review of impacted accounts and remediation is underway and next steps will be communicated further from our SPM team.
Jun 18, 2026 - 12:48 MDT
Update - Update: We are working closely with AMEX and our Development team is investigating why the accounts are not boarding on the AMEX side. That is the reason why the AMEX transactions are declining. This issue is due to new logic that rolled out on the AMEX side. We will keep you updated and we apologize for the inconvenience.
Jun 17, 2026 - 13:52 MDT
Jun 17, 2026 - 13:52 MDT
Update - Update: We are working closely with AMEX and our Development team is investigating why the accounts are not boarding on the AMEX side. That is the reason why the AMEX transactions are declining. This issue is due to new logic that rolled out on the AMEX side. We will keep you updated and we apologize for the inconvenience.
Jun 17, 2026 - 13:51 MDT
Jun 17, 2026 - 13:51 MDT
Monitoring - Effective May 28th, AMEX made some changes to required data that they need to receive from the processor for compliance reasons:
*Requirement: American Express requires that any merchant processing American Express transactions must be boarding at American Express.
Before changes made on May 28 AMEX allowed merchants transactions to process without registration.
*After Changes: New merchants: American Express will allow transactions to process for 10 days, after the 10 days merchants will start receiving declines on transactions.
Existing merchants: Any merchant that did not get boarded with American Express will start receiving declines on transactions.
AMEX current issues:
Compliance was working on a project to identify accounts who processed AMEX transactions that did not meet the new AMEX data requirements.
In essence, we made changes to accounts and inadvertently changed the data on incorrect accounts by accident, in an effort to get the accounts in compliance for AMEX. The data has since been corrected.
Below fields need to be added via TT 42, for any account that is not able to process AMEX transactions:
Required AMEX fields:
Account ID
Business Legal Name
Doing Business As (DBA) Name
Business Address
Business email address (cannot contain any special characters, except for "@")
Business City
Region
Business Postal Code
Business Country Code
Currency Code
Merchant Category Code (MCC)
Authorized Signer First Name
Authorized Signer Last Name
Authorized Signer Country Code
business Phone number
Fed TAX ID or SS#
Any account that does not meet these new requirements, will see that their processing has been disabled by AMEX.
Jun 16, 2026 - 10:36 MDT
*Requirement: American Express requires that any merchant processing American Express transactions must be boarding at American Express.
Before changes made on May 28 AMEX allowed merchants transactions to process without registration.
*After Changes: New merchants: American Express will allow transactions to process for 10 days, after the 10 days merchants will start receiving declines on transactions.
Existing merchants: Any merchant that did not get boarded with American Express will start receiving declines on transactions.
AMEX current issues:
Compliance was working on a project to identify accounts who processed AMEX transactions that did not meet the new AMEX data requirements.
In essence, we made changes to accounts and inadvertently changed the data on incorrect accounts by accident, in an effort to get the accounts in compliance for AMEX. The data has since been corrected.
Below fields need to be added via TT 42, for any account that is not able to process AMEX transactions:
Required AMEX fields:
Account ID
Business Legal Name
Doing Business As (DBA) Name
Business Address
Business email address (cannot contain any special characters, except for "@")
Business City
Region
Business Postal Code
Business Country Code
Currency Code
Merchant Category Code (MCC)
Authorized Signer First Name
Authorized Signer Last Name
Authorized Signer Country Code
business Phone number
Fed TAX ID or SS#
Any account that does not meet these new requirements, will see that their processing has been disabled by AMEX.
Jun 16, 2026 - 10:36 MDT
About This Site
ProPay's home for current solution status, incidents, planned maintenance and solution release events.
Regular Maintenance Windows (Mountain Time)
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Database: Every 2nd to last Thursday of the month, 03:00-3:30 (am)
Infrastructure: Every Thursday, 01:00-3:00 (am)
xfer.propay.com: last Thursday of each month, 13:00-15:00
TEST environment: Every Tuesday, 15:00-17:00
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Operational
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Scheduled Maintenance
ProPay Production Environment Scheduled Release Update 26.PI18.R1 (August Release) Aug 11, 2026 00:00-05:00 MDT
On Tuesday, August 11th, between 00:00 and 05:00 (MT), ProPay will perform an upgrade to the production environment 26.PI18.R1 (August Release)
*** All services and sites may be unavailable during this time frame. ***
*Debt Repayment support for Discover card transactions within ProPay has been added, enabling partners to securely and reliably process debt repayment payments using Discover.
*Updates have been made to the epay.propay.com website to consolidate links and remove non-functional links, to improve customer experience
*We have added ARN, Case Number, and External ID fields to partner-facing reports to improve dispute identification and reconciliation.
The new fields will appear in the following reports:
Comprehensive Risk Chargeback Report
Comprehensive Risk Retrieval Report
Comprehensive Transaction Detail Report
Deposit Detail Report / Sweep Advanced Transaction
Affiliate Chargeback Detail Report
These new field columns have been added to the end of these respective reports, with the exception of the Affiliate Chargeback Detail Report, where the External ID has been positioned as the fourth column, and the ARN and Case Number have been placed at the end.
* A new ProPay XML call, TransType - 432 API (Create Additional SoftPOS terminal API), has been added, which helps to create additional SoftPOS terminals that link to a single merchant account to facilitate business growth and expansion by allowing Multi terminal set ups for those partners leveraging ProPay’s Tap To Pay solution.
The TransType 432 call specifications will be documented in our ProPay XML API manual, found here: https://epay.propay.com/ProPayDocumentation/?fileTag=ProPay-API-Manual-XML
Posted on Aug 04, 2026 - 10:11 MDT
*** All services and sites may be unavailable during this time frame. ***
*Debt Repayment support for Discover card transactions within ProPay has been added, enabling partners to securely and reliably process debt repayment payments using Discover.
*Updates have been made to the epay.propay.com website to consolidate links and remove non-functional links, to improve customer experience
*We have added ARN, Case Number, and External ID fields to partner-facing reports to improve dispute identification and reconciliation.
The new fields will appear in the following reports:
Comprehensive Risk Chargeback Report
Comprehensive Risk Retrieval Report
Comprehensive Transaction Detail Report
Deposit Detail Report / Sweep Advanced Transaction
Affiliate Chargeback Detail Report
These new field columns have been added to the end of these respective reports, with the exception of the Affiliate Chargeback Detail Report, where the External ID has been positioned as the fourth column, and the ARN and Case Number have been placed at the end.
* A new ProPay XML call, TransType - 432 API (Create Additional SoftPOS terminal API), has been added, which helps to create additional SoftPOS terminals that link to a single merchant account to facilitate business growth and expansion by allowing Multi terminal set ups for those partners leveraging ProPay’s Tap To Pay solution.
The TransType 432 call specifications will be documented in our ProPay XML API manual, found here: https://epay.propay.com/ProPayDocumentation/?fileTag=ProPay-API-Manual-XML
Posted on Aug 04, 2026 - 10:11 MDT
ProPay August 2026 Database Maintenance Reminder Aug 20, 2026 03:00-03:05 MDT
At 3:00 a.m. (MT) on Thursday, August 20th, the database system will undergo its monthly maintenance. We anticipate no more than 5 minutes of service interruption during this time frame.
Posted on Aug 04, 2026 - 10:13 MDT
Posted on Aug 04, 2026 - 10:13 MDT
ACH Authorization Compliance Reminder Oct 1, 2026 00:00-00:15 MDT
Global Payments Inc. has been asked to remind all partners and their sub-merchants that NACHA rules require obtaining authorization to originate ACH entries on customer’s bank account and to retain that authorization for a period of at least 2 years.
We have been provided a breakdown to remind merchants of their requirements and the potential fines that may be assessed should they be found not to be compliant.
That document can be found here:
https://support.propay.com/en/support/solutions/articles/33000315573-ach-authorization-reminder
Posted on Jul 10, 2026 - 08:01 MDT
We have been provided a breakdown to remind merchants of their requirements and the potential fines that may be assessed should they be found not to be compliant.
That document can be found here:
https://support.propay.com/en/support/solutions/articles/33000315573-ach-authorization-reminder
Posted on Jul 10, 2026 - 08:01 MDT
Propay October 2026 Card Brand Regulatory Notice - Reminder Oct 1, 2026 00:00-00:05 MDT
As a reminder, Global Payments Inc. has received notification of changes to the operating regulations effective October 2026 by Visa®, Mastercard®, Discover® Network and American Express®. Global Payments Inc. has reviewed and analyzed the changes and is providing documentation.
Our proprietary systems will be updated and certified by the required release dates. These updates may require changes to your authorization and/or settlement systems and your internal business processes and procedures. Regulatory items listed below may not apply to all business types.
You can review the regulatory notice document here:
https://support.propay.com/en/support/solutions/articles/33000315754-october-2026-card-brand-regulatory-update
Posted on Jul 31, 2026 - 12:42 MDT
Our proprietary systems will be updated and certified by the required release dates. These updates may require changes to your authorization and/or settlement systems and your internal business processes and procedures. Regulatory items listed below may not apply to all business types.
You can review the regulatory notice document here:
https://support.propay.com/en/support/solutions/articles/33000315754-october-2026-card-brand-regulatory-update
Posted on Jul 31, 2026 - 12:42 MDT