All Systems Operational
About This Site
ProPay's home for current solution status, incidents, planned maintenance and solution release events.
Regular Maintenance Windows (Mountain Time)
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Database: Every 2nd to last Thursday of the month, 03:00-3:30 (am)
Infrastructure: Every Thursday, 01:00-3:00 (am)
xfer.propay.com: last Thursday of each month, 13:00-15:00
TEST environment: Every Tuesday, 15:00-17:00
Production Processing Solutions
Operational
Credit Card and ACH Processing
Operational
Websites, Mobile, and Card Readers
Operational
Production Supporting Solutions
Operational
xfer.propay.com - SFTP Reports
Operational
Batch File Processing & Commissions
Operational
Bank Transfers
Operational
Phones
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Operational
Regulatory Updates
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Operational
Testing Environments
Operational
Integration TEST Environment
Operational
Integrated Gateways
Operational
Chase Paymentech - Orbital Gateway
Operational
Network Merchants
Operational
Web Collect
Operational
Meritus
Operational
CyberSource
Operational
Other 3rd Party Gateways
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Important Changes to ProPay Website Access
Oct 15, 2024 00:00-00:15 MDT
Starting Oct 15th, 2024, ProPay will restrict the ability for boarding and servicing sub-merchant accounts via www.propay.com and epay.propay.com for ProFac payment facilitation partners. This access is for direct merchants for specific partner types. Profac Partners are not an approved group for this access.
Payment facilitation partners and their support teams currently using these sites to manage sub-merchant accounts will need to replace those actions using the reporting and management tools offered by ProPay such as:
*Single Sign On (SSO) pages
*APIs
*Reports (SFTP delivered via xfer.propay.com)
*Notification Emails
*Webhooks
*ProPay’s new Partner Portal – a live data resource
We appreciate your partnership with us and strive to provide the best tools available to manage your business.
Please reach out to your relationship manager or the ProPay Client Support team with any questions or concerns.
Posted on Sep 18, 2024 - 13:55 MDT
Payment facilitation partners and their support teams currently using these sites to manage sub-merchant accounts will need to replace those actions using the reporting and management tools offered by ProPay such as:
*Single Sign On (SSO) pages
*APIs
*Reports (SFTP delivered via xfer.propay.com)
*Notification Emails
*Webhooks
*ProPay’s new Partner Portal – a live data resource
We appreciate your partnership with us and strive to provide the best tools available to manage your business.
Please reach out to your relationship manager or the ProPay Client Support team with any questions or concerns.
Posted on Sep 18, 2024 - 13:55 MDT
ProPay October 2024 Database Maintenance Reminder
Oct 24, 2024 03:00-03:15 MDT
At 3:00 a.m. (MT) on Thursday, October 24th, the database system will undergo its monthly maintenance. This maintenance will include a brief interruption of a few minutes to all sites and services as we move between data centers. We anticipate no more than 15 minutes of service interruption during this time frame.
Posted on Oct 11, 2024 - 14:30 MDT
Posted on Oct 11, 2024 - 14:30 MDT