All Systems Operational

About This Site

ProPay's home for current solution status, incidents, planned maintenance and solution release events.
ProPay regularly conducts maintenance at the following times:
Database: 3rd Thursday of the month between 3-3:30am MT
Infrastructure: Thursdays between 1am-3am Mountain Time.
xfer.propay.com: Last Thursday of each month between 1pm-3pm MT. This may include brief disconnects.
TEST environment patching: 1am-3am MT, typically on the 3rd or 4th Thursday.
TEST environment releases: 1600-1700MT, Tuesdays and Fridays.

Production Processing Solutions Operational
90 days ago
99.92 % uptime
Today
Credit Card and ACH Processing Operational
90 days ago
99.88 % uptime
Today
Websites, Mobile, and Card Readers Operational
90 days ago
99.96 % uptime
Today
Production Supporting Solutions Operational
90 days ago
100.0 % uptime
Today
xfer.propay.com - SFTP Reports Operational
90 days ago
100.0 % uptime
Today
Batch File Processing & Commissions Operational
90 days ago
100.0 % uptime
Today
Bank Transfers Operational
90 days ago
100.0 % uptime
Today
Testing Environments Operational
90 days ago
100.0 % uptime
Today
Integration TEST Environment Operational
90 days ago
100.0 % uptime
Today
Sandbox Test Environment - Future Releases Operational
90 days ago
100.0 % uptime
Today
Integrated Gateways Operational
90 days ago
99.98 % uptime
Today
Chase Paymentech - Orbital Gateway Operational
90 days ago
100.0 % uptime
Today
Network Merchants Operational
90 days ago
100.0 % uptime
Today
Web Collect Operational
90 days ago
99.94 % uptime
Today
Meritus Operational
90 days ago
100.0 % uptime
Today
CyberSource Operational
90 days ago
100.0 % uptime
Today
Other 3rd Party Gateways Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
On 8/13 between 3:00-3:30am MT, ProPay will perform database maintenance requiring up to 15 min of downtime.
For the month of August, this replaces the normally-scheduled date of 8/20.

The date is being moved to give teams more time to implement, test and confirm the introduction of Availability Groups in September to enhance our high availability infrastructure.
Posted on Jul 22, 17:47 MDT
On Tuesday, August 18th, between 08:00 and 17:00 (MDT), ProPay will perform platform maintenance, upgrading to version 20.08 on the live production systems. We do not anticipate any interruption in service during this update.

NOTICE OF IMPORTANT CHANGES:

* As of Aug 1, 2020, ProPay discontinued merchant service offerings for Australia and New Zealand.

* On Oct 1, 2020, ProPay will decommission version 1 of the Hosted Payment Page (HPP).
-- For more details, see this page: https://status.propay.com/incidents/p68q5lmqc3fp

The 20.08 release includes the following change:

* The development work for this update focuses on internal improvements and groundwork for upcoming releases, with no changes to existing functionality.

For questions, you may contact Client Support (clientsupport@propay.com | 801-341-5312).
Posted on Aug 11, 16:46 MDT
On Tuesday, August 18th, between 15:00 and 17:00 (MDT), ProPay will perform an update on the partner integration test environment. All services and sites may be unavailable during this time frame.

NOTICE:
* As of Aug 1, 2020, ProPay discontinued merchant service offerings for Australia and New Zealand.

The 20.08 release includes the following changes:

* The development work for this update focuses on internal improvements and groundwork for upcoming releases, with no changes to existing functionality.

For questions, you may contact Client Support (clientsupport@propay.com | 801-341-5312).
Posted on Aug 11, 16:41 MDT
This maintenance only impacts integrations using the ProtectPay Hosted Payments Page V1.
Direct Communication has been sent to merchants and partners using this solution to inform them of the action required.

In order to provide optimal service and products, ProPay will discontinue the ProtectPay Hosted Payments Page v1 on 1 October 2020.

To avoid interruption in processing services, those partners using V1 (SignalR) should upgrade and migrate to the ProtectPay Hosted Payment Page v2 solution (released in 2018) prior to October 1, 2020. This can be done with some minor changes, described below.

The Hosted Payments Page (HPP) is a frame-able Payer Management Interface that allows merchants to collect, tokenize and process consumer payment information without having the sensitive data traverse their systems, thereby reducing PCI compliance burdens.

Actions required to convert:

1. The URL for the Hosted Payment Page should be updated
from
https://protectpay.propay.com/hpp/home/[HostedTransactionID]
to
https://protectpay.propay.com/hpp/v2/[HostedTransactionID]

2. The V2 page has its own submit button. Integrators should remove the submit button on the webpages that leverage the HPP.
3. Because the submit button is now on the hosted page, V2 requires that a “ReturnURL” is specified in the API request to create the HostedTransactionIdentifer (10.2 in the referenced manuals). ProPay’s system uses this to redirect the payer’s browser to a page specified in the Hosted Transaction Identifier so the client system can retrieve the results of the event and display them to the payer.

Links to Developer Resources, including TEST URLs:
Hosted Payment Page Processing Introduction
https://www.propay.com/en-US/Developer/processing-cc-protectpay-hpp
Hosted Payment Page V2 Manual
https://www.propay.com/en-US/Documents/API-Docs/ProtectPay-PMI-Hosted-Payment-Page-Manual
ProtectPay REST API Manual
https://www.propay.com/en-US/Documents/API-Docs/ProtectPay-API-Manual-REST
ProtectPay SOAP API Manual
https://www.propay.com/en-US/Documents/API-Docs/ProtectPay-API-Manual-SOAP

Please contact clientsupport@propay.com, or your relationship manager with any questions or assistance with making the conversion.
Posted on Jun 9, 16:50 MDT
Past Incidents
Aug 11, 2020
Resolved - This incident has been resolved.
Aug 11, 09:52 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 10, 18:37 MDT
Update - We identified a system component experiencing slow responsiveness, and pulled it out of the pool. This caused some failures in processing attempts between 18:06 PM (MDT) and 18:26 PM. Since taking steps to address the problem, the failures have stopped. We will continue to monitor the situation to ensure stability for a couple of hours before resolving this incident.
Aug 10, 18:37 MDT
Identified - The issue has been identified and a fix is being implemented.
Aug 10, 18:32 MDT
Investigating - We are aware of an issue that may impact your ability to process transactions or access our websites. The extent of the issue is not yet known, but our teams are assessing the severity of the issue we will provide an update shortly.
Aug 10, 18:19 MDT
Aug 10, 2020
Aug 9, 2020

No incidents reported.

Aug 8, 2020

No incidents reported.

Aug 7, 2020

No incidents reported.

Aug 6, 2020

No incidents reported.

Aug 5, 2020
Resolved - Normal processing has been restored through this gateway. This incident has been resolved.
Aug 5, 13:06 MDT
Monitoring - A work around has been implemented and we are seeing transactions starting to process through the 3rd party. We will continue to monitor the situation.
Aug 5, 09:49 MDT
Identified - The third party gateway, WebCollect, made adjustments to their TLS configuration this morning which caused issues creating a secure connection to their systems. We have been in touch with the third party and a work around has being initiated.
Aug 5, 09:47 MDT
Investigating - We are aware of an issue that is preventing transactions from being processed through our 3rd party gateway, WebCollect.

We are investigating and will provide regular updates until the situation is addressed.

clientsupport@propay.com
801-341-5312
Aug 5, 08:34 MDT
Aug 4, 2020
Completed - The scheduled maintenance has been completed.
Aug 4, 16:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 10:00 MDT
Scheduled - On 8/4, our teams will be implementing a new session management solution for connections to our websites and services.

This work will be carried out during the day on the Integration TEST environment, as well as to isolated nodes of our production pool.

We do not expect any interruption in service, but if our monitoring solutions and teams detect any performance issues, the changes will be reverted.

This work will enable improved capabilities for automating the remediation of non-performing application nodes, thus reducing impact duration during processing incidents.
Jul 30, 11:53 MDT
Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020

No incidents reported.

Jul 29, 2020

No incidents reported.

Jul 28, 2020

No incidents reported.