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ProPay's home for current solution status, incidents, planned maintenance and solution release events.
Regular Maintenance Windows (Mountain Time)
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Database: Every 2nd to last Thursday of the month, 03:00-3:30 (am)
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xfer.propay.com: last Thursday of each month, 13:00-15:00
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Production Release: New Report Columns on Select Reports Apr 21, 2026 00:00-00:01 MDT
Beginning Tuesday, April 21st, we will be appending two new columns to the end of select reports. The headers for these new columns will be “CHARGEBACK ARN” and “CASE NUMBER”.
The technical details of these columns are as follows:
-Chargeback ARN - Varchar(30)
-Case Number- BigInt
The new columns will be added to the below reports:
Comprehensive Risk Chargeback Report
Comprehensive Risk Retrieval Report
Comprehensive Transaction Detail Report
Affiliate Chargeback Detail Report
Posted on Apr 01, 2026 - 10:14 MDT
The technical details of these columns are as follows:
-Chargeback ARN - Varchar(30)
-Case Number- BigInt
The new columns will be added to the below reports:
Comprehensive Risk Chargeback Report
Comprehensive Risk Retrieval Report
Comprehensive Transaction Detail Report
Affiliate Chargeback Detail Report
Posted on Apr 01, 2026 - 10:14 MDT
ProPay Production Environment Scheduled Release Update 26.PI17.R1 (April Release) Apr 21, 2026 00:00-05:00 MDT
On Tuesday, April 21st, between 00:00 and 05:00 (MT), ProPay will perform an upgrade to the production environment 26.PI17.R1 (April Release)
*** All services and sites may be unavailable during this time frame. ***
*We will be appending two new columns to the end of select reports. The headers for these new columns will be “CHARGEBACK ARN” and “CASE NUMBER”.
The technical details of these columns are as follows:
-Chargeback ARN - Varchar(30)
-Case Number- BigInt
The new columns will be added to the below reports:
Comprehensive Risk Chargeback Report
Comprehensive Risk Retrieval Report
Comprehensive Transaction Detail Report
Affiliate Chargeback Detail Report
*The Partner Portal chargeback reports, the Sweep Deposit Report and Annual Fee Summary Report have been updated to include two new columns, "Pre-Arbitration Fee" and "Arbitration Fee", to show any Arbitration or Pre-Arbitration fees associated with a chargeback.
*We have corrected reporting logic where lost disputes were incorrectly marked as won to ensure alignment between actual dispute outcomes and our reporting output.
Posted on Apr 15, 2026 - 09:58 MDT
*** All services and sites may be unavailable during this time frame. ***
*We will be appending two new columns to the end of select reports. The headers for these new columns will be “CHARGEBACK ARN” and “CASE NUMBER”.
The technical details of these columns are as follows:
-Chargeback ARN - Varchar(30)
-Case Number- BigInt
The new columns will be added to the below reports:
Comprehensive Risk Chargeback Report
Comprehensive Risk Retrieval Report
Comprehensive Transaction Detail Report
Affiliate Chargeback Detail Report
*The Partner Portal chargeback reports, the Sweep Deposit Report and Annual Fee Summary Report have been updated to include two new columns, "Pre-Arbitration Fee" and "Arbitration Fee", to show any Arbitration or Pre-Arbitration fees associated with a chargeback.
*We have corrected reporting logic where lost disputes were incorrectly marked as won to ensure alignment between actual dispute outcomes and our reporting output.
Posted on Apr 15, 2026 - 09:58 MDT