All Systems Operational

About This Site

ProPay's home for current solution status, incidents, planned maintenance and solution release events.

Regular Maintenance Windows (Mountain Time)
──────────────────────────────
Database: Every 2nd to last Thursday of the month, 03:00-3:30 (am)
Infrastructure: Every Thursday, 01:00-3:00 (am)
xfer.propay.com: last Thursday of each month, 13:00-15:00
TEST environment: Every Tuesday, 15:00-17:00

Production Processing Solutions Operational
Credit Card and ACH Processing Operational
Websites, Mobile, and Card Readers Operational
Production Supporting Solutions Operational
xfer.propay.com - SFTP Reports Operational
Batch File Processing & Commissions Operational
Bank Transfers Operational
Phones ? Operational
Regulatory Updates ? Operational
Testing Environments Operational
Integration TEST Environment Operational
Integrated Gateways Operational
Chase Paymentech - Orbital Gateway Operational
Network Merchants Operational
Web Collect Operational
Meritus Operational
CyberSource Operational
Other 3rd Party Gateways Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
Jul 22, 2024 - 13:09 MDT
Scheduled - On Thursday, August 1st, between 00:00 and 05:00 (MDT), ProPay will perform platform maintenance, upgrading the live production system to version 24.6.1 (July Release)

We do not anticipate any interruption to services during this update window.

The update will include the following changes:


*Addition of two new columns “Response Code” and “Response Code Description” to the Risk Retrieval Report

Jul 17, 2024 - 10:02 MDT
As a reminder, Global Payments Inc. has received notification of changes to the operating regulations effective October 2024 by Visa®, Mastercard®, Discover® Network and American Express®. Global Payments Inc. has reviewed and analyzed the changes and is providing documentation.

Our proprietary systems will be updated and certified by the required release dates. These updates may require changes to your authorization and/or settlement systems and your internal business processes and procedures. Regulatory items listed below may not apply to all business types.

You can review the regulatory notice document here:

https://support.propay.com/en/support/solutions/articles/33000290251-propay-october-2024-card-brand-regulatory-document

Posted on Jul 22, 2024 - 07:43 MDT
Past Incidents
Jul 23, 2024

No incidents reported today.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024
Completed - The scheduled maintenance has been completed.
Jul 18, 03:15 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 03:00 MDT
Scheduled - At 3:00 a.m. (MT) on Thursday, July 18th, the database system will undergo its monthly maintenance. We anticipate no more than 15 minutes of service interruption during this time frame.
Jul 17, 10:14 MDT
Jul 17, 2024

No incidents reported.

Jul 16, 2024
Resolved - This incident has been resolved.
Jul 16, 14:11 MDT
Investigating - An event that occurred on 07/11 resulting in data missing for Payment Facilitator ACH Return reports.
We have delivered files for affected partners via the normal delivery mechanism - email or SFTP at xfer.propay.com.
Our teams are reviewing the cause of the issue for improvements to the solution, monitors and alerts in order to better handle similar cases in the future.

Jul 16, 10:57 MDT
Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024
Completed - The scheduled maintenance has been completed.
Jul 11, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 00:00 MDT
Scheduled - On Thursday, July 11th, between 12AM-4AM MST, ProPay will deploy a hotfix to address internal system functionality updates related to integration with the CTBC gateway.
Jul 8, 13:19 MDT
Jul 10, 2024

No incidents reported.

Jul 9, 2024

No incidents reported.