ProPay Status

All Systems Operational

About This Site

ProPay's home for current solution status, incidents, planned maintenance and solution release events.

Regular Maintenance Windows (Mountain Time)
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Database: Every 2nd to last Thursday of the month, 03:00-3:30 (am)
Infrastructure: Every Thursday, 01:00-3:00 (am)
xfer.propay.com: last Thursday of each month, 13:00-15:00
TEST environment: Every Tuesday, 15:00-17:00

Production Processing Solutions Operational

Credit Card and ACH Processing Operational

Websites, Mobile, and Card Readers Operational

Production Supporting Solutions Operational

xfer.propay.com - SFTP Reports Operational

Batch File Processing & Commissions Operational

Bank Transfers Operational

Phones Operational

Testing Environments Operational

Integration TEST Environment Operational

Integrated Gateways Operational

Chase Paymentech - Orbital Gateway Operational

Network Merchants Operational

Web Collect Operational

Meritus Operational

CyberSource Operational

Other 3rd Party Gateways Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 30, 2022

No incidents reported today.

Sep 29, 2022

SEV3 ProPay ACH Payment Funding Delay - Resolved

Resolved - An ACH Payment file was not processed 9/26/22, resulting in some payer accounts not being debited.
ProPay merchants should not have experienced a delay in funding for those transactions, but the payers were not debited.
This was corrected today and funds should be debited tomorrow, 9/30/22, from payer bank accounts.

We apologize for this delay in processing the payments and our teams are working to improve monitoring and alerting to prevent future such situations.

Please contact us with any questions regarding this issue.
Sep 29, 18:32 MDT

ProPay Integration TEST Environment Outage

Resolved - After a reboot of the partners integration server the issues has been resolved successfully.
Sep 29, 14:15 MDT

Monitoring - The Integration TEST environment is currently unavailable. A fix has been applied, and we anticipate that this will be resolved soon.
Sep 29, 12:14 MDT

Sep 28, 2022

No incidents reported.

Sep 27, 2022

ProPay Production Environment Scheduled Release Update 22.09.1 - New Date

Completed - The scheduled maintenance has been completed.
Sep 27, 05:01 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 00:00 MDT

Scheduled - On Tuesday, September 27th, between 00:00 and 05:00 (MDT), ProPay will perform platform maintenance, upgrading the live production system to version 22.09.1.

We do not anticipate any interruption to services during this update window.

The update will include the following changes:

* 2 New fields will be added for ProPay Account Signup API requests related to business data and sub-merchant acceptance of terms.
Please refer to the ProPay API Manuals for details on these new fields: BusinessType, IPSignup
https://www.propay.com/en-US/Resources#APIDocs

* Addition of 2 new columns to the Affiliate Signup Detail Report. Current Available Balance and Reserve Balance will display at the end of the report. This applies to both the US and CAN version.
* Addition of the Notification Email column on the Canadian Affiliate Signup Detail Report.
* Correction of an issue where TierID=0 was included in Affiliate Notification system (webhook) responses.
* Correction of an issue where the submit button was missing from HPP (Hosted Payment Page) for some Apple devices.
* Continued Preparatory work to support $0 authorizations.
* Additional preparation work for international expansion and strategic integrations.

ProPay SFTP Site Data Retention Update Reminder:

* Starting January 1, 2023 ProPay will be reducing the duration of file retention on https://xfer.propay.com - where SFTP reports are delivered and generally available. We will be reducing the data retention period from 1 year to 90 days. We anticipate little impact from this change, as partners should be regularly retrieving files from the site and storing them on their own systems, but encourage users to review and retrieve any needed files older than 1 year prior to January 1.
Sep 22, 12:13 MDT

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

ProPay September 2022 Database Maintenance Reminder

Completed - The scheduled maintenance has been completed.
Sep 22, 03:30 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 03:00 MDT

Scheduled - At 3:00 a.m. (MDT) on Thursday, September 22nd, the database system will undergo its monthly
maintenance, including a disaster recovery exercise between data centers. We anticipate no more than 15 minutes of service interruption during this time frame.
Sep 13, 11:35 MDT

Sep 21, 2022

No incidents reported.

Sep 20, 2022

ProPay Production Environment Scheduled Release Update 22.09.1 - Delayed

Resolved - Due to unforeseen events, this morning's scheduled production release to version 22.09.1 has been delayed. We will determine a new deployment date within the next few days, and will then post a new status page update.
Sep 20, 12:24 MDT

ProPay Production Environment Scheduled Release Update 22.09.1

Completed - The scheduled maintenance has been completed.
Sep 20, 05:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 00:00 MDT

Scheduled - On Tuesday, September 20th, between 00:00 and 05:00 (MDT), ProPay will perform platform maintenance, upgrading the live production system to version 22.09.1.

We do not anticipate any interruption to services during this update window.

The update will include the following changes:

* 2 New fields will be added for ProPay Account Signup API requests related to business data and sub-merchant acceptance of terms.
Please refer to the ProPay API Manuals for details on these new fields: BusinessType, IPSignup
https://www.propay.com/en-US/Resources#APIDocs

* Addition of 2 new columns to the Affiliate Signup Detail Report. Current Available Balance and Reserve Balance will display at the end of the report. This applies to both the US and CAN version.
* Addition of the Notification Email column on the Canadian Affiliate Signup Detail Report.
* Correction of an issue where TierID=0 was included in Affiliate Notification system (webhook) responses.
* Correction of an issue where the submit button was missing from HPP (Hosted Payment Page) for some Apple devices.
* Continued Preparatory work to support $0 authorizations.
* Additional preparation work for international expansion and strategic integrations.

ProPay SFTP Site Data Retention Update Reminder:

* Starting January 1, 2023 ProPay will be reducing the duration of file retention on https://xfer.propay.com - where SFTP reports are delivered and generally available. We will be reducing the data retention period from 1 year to 90 days. We anticipate little impact from this change, as partners should be regularly retrieving files from the site and storing them on their own systems, but encourage users to review and retrieve any needed files older than 1 year prior to January 1.
Sep 8, 13:41 MDT

Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022

No incidents reported.