Identified - The ProPay Integration Test Environment is undergoing maintenance and is currently unavailable. We apologize for the disruption to the partner testing experience. Our teams continue to work on updating it and we will send a notification once the environment is available.
Aug 3, 17:05 MDT
Investigating - We are aware of an issue that is preventing partners from running tests against the integration system endpoints (xmltest*). Our teams are working to quickly identify and resolve the issue.
Aug 1, 09:13 MDT

About This Site

ProPay's home for current solution status, incidents, planned maintenance and solution release events.

Regular Maintenance windows (Mountain Time):
Database: 3rd Thursday of the month, 3-3:30am
Infrastructure: Thursdays between 1-3am
xfer.propay.com: Last Thursday of each month between 1-3pm
TEST environment: Tuesdays and Fridays, 16-17:00

Production Processing Solutions Operational
Credit Card and ACH Processing Operational
Websites, Mobile, and Card Readers Operational
Production Supporting Solutions Operational
xfer.propay.com - SFTP Reports Operational
Batch File Processing & Commissions Operational
Bank Transfers Operational
Phones ? Operational
Testing Environments Major Outage
Integration TEST Environment Major Outage
Integrated Gateways Operational
Chase Paymentech - Orbital Gateway Operational
Network Merchants Operational
Web Collect Operational
Meritus Operational
CyberSource Operational
Other 3rd Party Gateways Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 8, 2022

No incidents reported today.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.

Aug 3, 2022
Completed - The scheduled maintenance has been completed.
Aug 3, 05:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 00:01 MDT
Scheduled - On Wednesday, August 3rd, between 00:00 and 05:00 (MDT), ProPay will perform platform maintenance, upgrading the live production system to version 22.07.2.

We do not anticipate any interruption to services during this update window.

The update will include the following changes:

* Continued preparation work for international expansion and strategic integrations.

Aug 1, 13:24 MDT
Aug 2, 2022

No incidents reported.

Aug 1, 2022
Jul 31, 2022

No incidents reported.

Jul 30, 2022
Completed - The scheduled maintenance has been completed.
Jul 30, 11:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 09:00 MDT
Scheduled - IMPORTANT MAINTENANCE NOTICE - Planet Payment Processing Services

Please be advised that Planet Payment will be performing scheduled maintenance during the following timeframes:

Maintenance:
Saturday, July 30, 2022
9:00 AM EST - 11:00 AM EST

They have indicated to expect intermittent impact to processing during the Saturday maintenance window.

This will only affect multi currency transactions.

Jul 27, 14:02 MDT
Jul 29, 2022

No incidents reported.

Jul 28, 2022
Resolved - This incident has been resolved.
Jul 28, 11:21 MDT
Investigating - We are aware of an issue that is preventing partners from running tests against the integration system endpoints (xmltest*). Our teams are working to quickly identify and resolve the issue.
Jul 28, 09:37 MDT
Jul 27, 2022
Completed - The scheduled maintenance has been completed.
Jul 27, 17:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 15:00 MDT
Scheduled - ProPay will perform an update today (Wednesday, 2022 July 27) on the partner integration (testing) environment between 1500 and 1700 MDT. All services and sites may be unavailable during this timeframe. This will roll back a problem with an unscheduled update to the environment yesterday that caused some data corruption. As a result, today's update will restore a database snapshot taken prior to that update, meaning that accounts and/or transactions created in the last 24 hours will be lost. We apologize for the disruption and any difficulties this may create for your testing teams.
Jul 27, 14:47 MDT
Jul 26, 2022

No incidents reported.

Jul 25, 2022

No incidents reported.