All Systems Operational

About This Site

ProPay's home for current solution status, incidents, planned maintenance and solution release events.

Regular Maintenance Windows (Mountain Time)
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Database: Every 2nd to last Thursday of the month, 03:00-3:30 (am)
Infrastructure: Every Thursday, 01:00-3:00 (am)
xfer.propay.com: last Thursday of each month, 13:00-15:00
TEST environment: Every Tuesday, 15:00-17:00

Production Processing Solutions Operational
Credit Card and ACH Processing Operational
Websites, Mobile, and Card Readers Operational
Production Supporting Solutions Operational
xfer.propay.com - SFTP Reports Operational
Batch File Processing & Commissions Operational
Bank Transfers Operational
Phones ? Operational
Regulatory Updates ? Operational
Testing Environments Operational
Integration TEST Environment Operational
Integrated Gateways Operational
Chase Paymentech - Orbital Gateway Operational
Network Merchants Operational
Web Collect Operational
Meritus Operational
CyberSource Operational
Other 3rd Party Gateways Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 28, 2023

No incidents reported today.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

Nov 21, 2023

No incidents reported.

Nov 20, 2023

No incidents reported.

Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023
Resolved - This incident has been resolved.
Nov 17, 12:22 MST
Update - Action has been taken to resolve the intermittent issues. If cardholders are having further issues, please contact us.
Nov 17, 12:21 MST
Update - Our teams have worked to address the issue. We are currently monitoring the traffic.
Nov 17, 12:02 MST
Investigating - We are having intermittent issues with Mastercard ppmc debits. We have engaged MasterCard and are working to resolve.
Nov 17, 09:11 MST
Nov 16, 2023
Resolved - Today between 11:25MT and 13:02MT, users of ProPay Mastercards experienced transaction declines due to processor connectivity issues. Once connectivity was restored, normal processing resumed.
Our teams are reviewing this incident to determine the root cause and implement additional preventative measures to more quickly detect and remediate similar problems in the future.

Nov 16, 11:30 MST
Completed - The scheduled maintenance has been completed.
Nov 16, 03:15 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 03:01 MST
Scheduled - At 3:00 a.m. (MDT) on Thursday, November 16th, the database system will undergo its monthly maintenance. We anticipate no more than 15 minutes of service interruption during this time frame.
Nov 1, 08:22 MDT
Nov 15, 2023

No incidents reported.

Nov 14, 2023

No incidents reported.