Investigating - The phone lines for Client Support have not been ringing the team reliably and consistently. We have a ticket open with our VOIP provider and hope to correct the problem as quickly as possible. We apologize for the disruption. We will be sure to prioritize our responsiveness to emails sent to clientsupport@propay.com.
May 5, 14:54 MDT
May 5, 14:54 MDT
About This Site
ProPay's home for current solution status, incidents, planned maintenance and solution release events.
ProPay regularly conducts maintenance at the following times:
Database: 3rd Thursday of the month between 3-3:30am MT
Infrastructure: Thursdays between 1am-3am Mountain Time.
xfer.propay.com: Last Thursday of each month between 1pm-3pm MT. This may include brief disconnects.
TEST environment patching: 1am-3am MT, typically on the 3rd or 4th Thursday.
TEST environment releases: 1600-1700MT, Tuesdays and Fridays.
Production Processing Solutions
Operational
Credit Card and ACH Processing
Operational
Websites, Mobile, and Card Readers
Operational
Production Supporting Solutions
Degraded Performance
xfer.propay.com - SFTP Reports
Operational
Batch File Processing & Commissions
Operational
Bank Transfers
Operational
Phones
?
Degraded Performance
Testing Environments
Operational
Integration TEST Environment
Operational
Sandbox Test Environment - Future Releases
Operational
Integrated Gateways
Operational
Chase Paymentech - Orbital Gateway
Operational
Network Merchants
Operational
Web Collect
Operational
Meritus
Operational
CyberSource
Operational
Other 3rd Party Gateways
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ProPay Production Environment Scheduled Update 21.05
May 11, 02:00-05:00 MDT
On Tuesday, May 11th, between 02:00 and 05:00 (MDT), ProPay will perform platform maintenance, upgrading to version 21.05 on the live production system.
This update includes the following key fixes and improvements:
* Improvement: the system will permit bank accounts containing hyphens and periods.
* Bug fix: revoked split sweep transfers will re-sweep to the correct account.
* New feature: multi-factor authentication. We will gradually enable this capability at the affiliate level, beginning in mid-May. Email-only for 21.05, mobile text added in 21.06. (Separate announcement to follow.)
Posted on May 4, 14:09 MDT
This update includes the following key fixes and improvements:
* Improvement: the system will permit bank accounts containing hyphens and periods.
* Bug fix: revoked split sweep transfers will re-sweep to the correct account.
* New feature: multi-factor authentication. We will gradually enable this capability at the affiliate level, beginning in mid-May. Email-only for 21.05, mobile text added in 21.06. (Separate announcement to follow.)
Posted on May 4, 14:09 MDT