All Systems Operational

About This Site

ProPay's home for current solution status, incidents, planned maintenance and solution release events.

Regular Maintenance Windows (Mountain Time)
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Database: Every 2nd to last Thursday of the month, 03:00-3:30 (am)
Infrastructure: Every Thursday, 01:00-3:00 (am)
xfer.propay.com: last Thursday of each month, 13:00-15:00
TEST environment: Every Tuesday, 15:00-17:00

Production Processing Solutions Operational
Credit Card and ACH Processing Operational
Websites, Mobile, and Card Readers Operational
Production Supporting Solutions Operational
xfer.propay.com - SFTP Reports Operational
Batch File Processing & Commissions Operational
Bank Transfers Operational
Phones ? Operational
Regulatory Updates ? Operational
Testing Environments Operational
Integration TEST Environment Operational
Integrated Gateways Operational
Chase Paymentech - Orbital Gateway Operational
Network Merchants Operational
Web Collect Operational
Meritus Operational
CyberSource Operational
Other 3rd Party Gateways Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
On Tuesday, February 18th, between 00:00 and 04:00 (MDT), ProPay will perform an upgrade to the production environment. Version 25.1.1 (February Release).

*** All services and sites may be unavailable during this time frame. ***

*The TransType 44 - Add a ProPay Account’s Beneficial Ownership Information has been enhanced to have two functions: Creating and Updating Beneficial Owners.

A new response value “BeneficialOwnerNumber” has been added.

When the TransType 44 call is called and the submitter does not include the new value , then the API will take the other submitted fields and create a new Beneficial Owner with the information, and respond with a in the response, to allow for up to 5 Beneficial Owners per account, consistent with the maximum value for in the TransType 01 boarding call.

Please Note: KYC will be performed on all Beneficial Owners

*The TransType 211 ProPay API call has been enhanced to add the following new fields:

BeneficialOwnerData
BeneficialOwnerData.Owners
Owners.Owner
Owners.Title
Owners.FirstName
Owners.LastName
Owners.Email
Owners.DateOfBirth
Owners.Percentage
Owners.Address
Owners.SSN
Owners.City
Owners.Zip
Owners.State
Owners.Country

This allows the TT211 call to be used as the primary call for getting account details along with BO information. Please note: Our response will only show the BO’s SSN and DOB if the partner has a valid X509 certificate. If the submitter does not have a valid X509, then TT211 will not display the account’s SSN or DOB. If the submitter does have a valid X509, then TT211 will display partial SSN and partial DOB.

Note: This was originally intended for the 24.12.1 release, but is being re-implemented now.

*A new Single Sign On Page has been added for for Adding Beneficial Owner Info

Posted on Feb 10, 2025 - 08:25 MST
At 3:00 a.m. (MT) on Thursday, February 20th, the database system will undergo its monthly maintenance. We anticipate no more than 15 minutes of service interruption during this time frame.
Posted on Feb 05, 2025 - 09:28 MST
Global Payments Inc. has received notification of changes to the operating regulations effective April 2025 by Visa®, Mastercard®, Discover® Network and American Express®. Global Payments Inc. has reviewed and analyzed the changes and is providing documentation.

Our proprietary systems will be updated and certified by the required release dates. These updates may require changes to your authorization and/or settlement systems and your internal business processes and procedures. Regulatory items listed below may not apply to all business types.

You can review the regulatory notice document here:

https://support.propay.com/en/support/solutions/articles/33000292407-april-2025-card-brand-regulatory-update

Posted on Jan 10, 2025 - 08:23 MST
Past Incidents
Feb 13, 2025

No incidents reported today.

Feb 12, 2025

No incidents reported.

Feb 11, 2025

No incidents reported.

Feb 10, 2025
Completed - The scheduled maintenance has been completed.
Feb 10, 00:15 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 00:00 MST
Scheduled - Starting February 10th, 2025, ProPay will be reducing the duration of file retention on https://xfer.propay.com - where SFTP reports are delivered and generally available.

The retention period will be decreased to 60 days, from the previous 90 day retention period.

Further, the minimum password length has been changed from 8 characters to 14 characters.

We will communicate again prior to any further such changes.

We anticipate little impact from this change, as partners should be regularly retrieving files from the site and storing them on their own systems, but encourage users to review and retrieve any needed files as promptly as possible with this change.

Please contact us with any questions regarding this change.

Jan 21, 10:36 MST
Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025

No incidents reported.

Feb 6, 2025

No incidents reported.

Feb 5, 2025

No incidents reported.

Feb 4, 2025
Completed - The scheduled maintenance has been completed.
Feb 4, 00:15 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 00:00 MST
Scheduled - Global Payments Inc. has been asked to remind all partners and their sub-merchants that NACHA rules require obtaining authorization to originate ACH entries on customer’s bank account and to retain that authorization for a period of at least 2 years.

We have been provided a breakdown to remind merchants of their requirements and the potential fines that may be assessed should they be found not to be compliant.

That document can be found here:

https://support.propay.com/en/support/solutions/articles/33000292686-ach-authorization-compliance-reminder

Feb 3, 07:22 MST
Feb 3, 2025

No incidents reported.

Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.

Jan 31, 2025

No incidents reported.

Jan 30, 2025

No incidents reported.