All Systems Operational
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ProPay's home for current solution status, incidents, planned maintenance and solution release events.
Regular Maintenance Windows (Mountain Time)
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Database: Every 2nd to last Thursday of the month, 03:00-3:30 (am)
Infrastructure: Every Thursday, 01:00-3:00 (am)
xfer.propay.com: last Thursday of each month, 13:00-15:00
TEST environment: Every Tuesday, 15:00-17:00
Production Processing Solutions
Operational
Direct Credit Card and ACH Processing
Operational
Websites, Mobile, and Card Readers
Operational
Payment Facilitation - Heartland, Portico
Operational
Payment Facilitation - Global Payments API (GP API)
Operational
Payment Facilitation - Cayan Genius
Operational
Production Supporting Solutions
Operational
xfer.propay.com - SFTP Reports
Operational
Bank Transfers
Operational
Phones
Operational
Regulatory Updates
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Testing Environments
Operational
Integration TEST Environment
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Integrated Gateways
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3rd Party Providers
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Operational
Degraded Performance
Partial Outage
Major Outage
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Scheduled Maintenance
ProPay Production Environment Scheduled Release Update 26.PI18.R3 (September Release) Sep 24, 2026 00:00-05:00 MDT
On Thursday, September 24th, between 00:00 and 05:00 (MT), ProPay will perform an upgrade to the production environment 26.PI18.R3 (September Release)
*** All services and sites may be unavailable during this time frame. ***
* The TransType 01 and TransType 42 calls have been updated to include mandatory validation of values passed in the merchant firstName and lastName fields, to prevent unauthorized values from being passed in those fields:
Allowed Characters:
-Letters (A-Z, a-z)
-Accented characters / international letters (e.g., é, ü, ñ, ø, ł)
-Spaces
-Hyphens (-)
-Apostrophes (')
Not Allowed:
-Periods (.)
-Numbers
-Asterisks (*)
-Other special symbols
-Emojis
-Any character outside the approved character set
Minimum Length:
-First Name: Minimum 2 characters
-Last Name: Minimum 2 characters
Restricted Placeholder Values:
Name:
-Owner
-Manager
-First
-Authorized
* The TransType 01 and TransType 42 calls have been updated to include mandatory validation of values passed in the merchant AuthorizedSignerFirstName and AuthorizedSignerLastName fields, to prevent unauthorized values from being passed in those fields:
Allowed Characters:
-Letters (A-Z, a-z)
-Accented characters / international letters (e.g., é, ü, ñ, ø, ł)
-Spaces
-Hyphens (-)
-Apostrophes (')
Not Allowed:
-Periods (.)
-Numbers
-Asterisks (*)
-Other special symbols
-Emojis
-Any character outside the approved character set
Minimum Length:
-First Name: Minimum 2 characters
-Last Name: Minimum 2 characters
Restricted Placeholder Values:
Name:
-Owner
-Manager
-First
-Authorized
* The TransType 01 and TransType 42 calls have been updated to include mandatory validation of values passed in the merchant DoingBusinessAs and BusinessAddress fields, to prevent unauthorized values from being passed in those fields:
*Seller DBA Name must not contain an asterisk (*).
*Seller City must not contain Numeric characters (0-9) .
This validation will extend to updates in the ProPay Partner Portal. You will see this validation message for Partner Portal when attempting to pass unapproved values:
*For seller DBA - This field cannot contain asterisks (*).
*For seller city - Please enter characters only
Posted on Sep 17, 2026 - 11:29 MDT
*** All services and sites may be unavailable during this time frame. ***
* The TransType 01 and TransType 42 calls have been updated to include mandatory validation of values passed in the merchant firstName and lastName fields, to prevent unauthorized values from being passed in those fields:
Allowed Characters:
-Letters (A-Z, a-z)
-Accented characters / international letters (e.g., é, ü, ñ, ø, ł)
-Spaces
-Hyphens (-)
-Apostrophes (')
Not Allowed:
-Periods (.)
-Numbers
-Asterisks (*)
-Other special symbols
-Emojis
-Any character outside the approved character set
Minimum Length:
-First Name: Minimum 2 characters
-Last Name: Minimum 2 characters
Restricted Placeholder Values:
Name:
-Owner
-Manager
-First
-Authorized
* The TransType 01 and TransType 42 calls have been updated to include mandatory validation of values passed in the merchant AuthorizedSignerFirstName and AuthorizedSignerLastName fields, to prevent unauthorized values from being passed in those fields:
Allowed Characters:
-Letters (A-Z, a-z)
-Accented characters / international letters (e.g., é, ü, ñ, ø, ł)
-Spaces
-Hyphens (-)
-Apostrophes (')
Not Allowed:
-Periods (.)
-Numbers
-Asterisks (*)
-Other special symbols
-Emojis
-Any character outside the approved character set
Minimum Length:
-First Name: Minimum 2 characters
-Last Name: Minimum 2 characters
Restricted Placeholder Values:
Name:
-Owner
-Manager
-First
-Authorized
* The TransType 01 and TransType 42 calls have been updated to include mandatory validation of values passed in the merchant DoingBusinessAs and BusinessAddress fields, to prevent unauthorized values from being passed in those fields:
*Seller DBA Name must not contain an asterisk (*).
*Seller City must not contain Numeric characters (0-9) .
This validation will extend to updates in the ProPay Partner Portal. You will see this validation message for Partner Portal when attempting to pass unapproved values:
*For seller DBA - This field cannot contain asterisks (*).
*For seller city - Please enter characters only
Posted on Sep 17, 2026 - 11:29 MDT
ACH Authorization Compliance Reminder Oct 1, 2026 00:00-00:15 MDT
Global Payments Inc. has been asked to remind all partners and their sub-merchants that NACHA rules require obtaining authorization to originate ACH entries on customer’s bank account and to retain that authorization for a period of at least 2 years.
We have been provided a breakdown to remind merchants of their requirements and the potential fines that may be assessed should they be found not to be compliant.
That document can be found here:
https://support.propay.com/en/support/solutions/articles/33000315573-ach-authorization-reminder
Posted on Jul 10, 2026 - 08:01 MDT
We have been provided a breakdown to remind merchants of their requirements and the potential fines that may be assessed should they be found not to be compliant.
That document can be found here:
https://support.propay.com/en/support/solutions/articles/33000315573-ach-authorization-reminder
Posted on Jul 10, 2026 - 08:01 MDT
Propay October 2026 Card Brand Regulatory Notice - Reminder Oct 1, 2026 00:00-00:05 MDT
As a reminder, Global Payments Inc. has received notification of changes to the operating regulations effective October 2026 by Visa®, Mastercard®, Discover® Network and American Express®. Global Payments Inc. has reviewed and analyzed the changes and is providing documentation.
Our proprietary systems will be updated and certified by the required release dates. These updates may require changes to your authorization and/or settlement systems and your internal business processes and procedures. Regulatory items listed below may not apply to all business types.
You can review the regulatory notice document here:
https://support.propay.com/en/support/solutions/articles/33000315754-october-2026-card-brand-regulatory-update
Posted on Jul 31, 2026 - 12:42 MDT
Our proprietary systems will be updated and certified by the required release dates. These updates may require changes to your authorization and/or settlement systems and your internal business processes and procedures. Regulatory items listed below may not apply to all business types.
You can review the regulatory notice document here:
https://support.propay.com/en/support/solutions/articles/33000315754-october-2026-card-brand-regulatory-update
Posted on Jul 31, 2026 - 12:42 MDT