All Systems Operational

About This Site

ProPay's home for current solution status, incidents, planned maintenance and solution release events.

Regular Maintenance Windows (Mountain Time)
──────────────────────────────
Database: Every 2nd to last Thursday of the month, 03:00-3:30 (am)
Infrastructure: Every Thursday, 01:00-3:00 (am)
xfer.propay.com: last Thursday of each month, 13:00-15:00
TEST environment: Every Tuesday, 15:00-17:00

Production Processing Solutions Operational
Credit Card and ACH Processing Operational
Websites, Mobile, and Card Readers Operational
Production Supporting Solutions Operational
xfer.propay.com - SFTP Reports Operational
Batch File Processing & Commissions Operational
Bank Transfers Operational
Phones ? Operational
Regulatory Updates ? Operational
Testing Environments Operational
Integration TEST Environment Operational
Integrated Gateways Operational
Chase Paymentech - Orbital Gateway Operational
Network Merchants Operational
Web Collect Operational
Meritus Operational
CyberSource Operational
Other 3rd Party Gateways Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
On Thursday, November 14th, between 00:00 and 04:00 (MT), ProPay will perform an upgrade to the production environment to version 24.10.1 (November Release).

*** All services and sites may be unavailable during this time frame. ***

*Enhance the existing TransType 01 API call response to identify which person or people failed KYC

The new section will include the following elements:





These elements will include all relevant information to the signer/beneficial owner/business as a mirror of what was passed in those respective fields on the TT01 call, to easily identify the person or people in question, as well as a new value of either 00 for 'success' or 66 for 'fail’ to indicate KYC response.

Posted on Nov 08, 2024 - 09:52 MST
At 3:00 a.m. (MT) on Thursday, November 21st, the database system will undergo its monthly maintenance. We anticipate no more than 15 minutes of service interruption during this time frame.
Posted on Nov 04, 2024 - 12:30 MST
Past Incidents
Nov 10, 2024

No incidents reported today.

Nov 9, 2024
Completed - The scheduled maintenance has been completed.
Nov 9, 00:15 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 00:00 MST
Scheduled - As a reminder, direct web access to xfer.propay.com will be limited only to users who have had their IP addresses previously whitelisted. Attempts to access xfer.propay.com without a previously whitelisted IP address will fail to load and will prevent access to the site.

As always, you can work directly with clientsupport@propay.com to ensure that any necessary IP addresses are whitelisted promptly to prevent a disruption in access to the xfer.propay.com site.

Due to changes in how access will be configured, requests to add new IPs may take additional time to complete moving forward.

Oct 29, 11:02 MDT
Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.

Nov 5, 2024

No incidents reported.

Nov 4, 2024

No incidents reported.

Nov 3, 2024

No incidents reported.

Nov 2, 2024

No incidents reported.

Nov 1, 2024

No incidents reported.

Oct 31, 2024

No incidents reported.

Oct 30, 2024

No incidents reported.

Oct 29, 2024

No incidents reported.

Oct 28, 2024

No incidents reported.

Oct 27, 2024

No incidents reported.