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Important Update Regarding Downgraded Transaction Fees Jul 1, 2026 00:00-00:05 MDT
This update is to inform our partners of an upcoming change to our billing process related to downgraded payment transactions.
Global Payments recently identified that Downgraded Transaction Fees assessed by Visa, Mastercard, and Discover were not being passed through to partners. We have made the necessary updates to our billing system to ensure accurate and consistent handling of these fees going forward.
Beginning with the July 2026 monthly invoice, Downgraded Transaction Fees will be included and passed through accordingly.
What you need to know:
*These fees are strictly pass‑through charges from the card networks and do not include any markup from Global Payments.
*Contractually, network and processing‑related fees are the responsibility of the partner or merchant.
*No other pricing changes will occur as part of this update.
To support transparency, we will also be providing a new Downgrade Report with your July invoice, which will include detailed information to help you understand the transactions and fees associated with downgrades. The initial release of the report will contain the reason code returned by the networks. In a subsequent release, we will introduce a more detailed description associated with each code.
We truly value your partnership and appreciate your continued business. Should you have any questions or would like additional information regarding downgraded transactions or the new reporting, please contact your Global Payments SPM or our support team at clientsupport@propay.com.
Thank you for your continued trust and partnership.
Posted on Jun 05, 2026 - 10:05 MDT
Global Payments recently identified that Downgraded Transaction Fees assessed by Visa, Mastercard, and Discover were not being passed through to partners. We have made the necessary updates to our billing system to ensure accurate and consistent handling of these fees going forward.
Beginning with the July 2026 monthly invoice, Downgraded Transaction Fees will be included and passed through accordingly.
What you need to know:
*These fees are strictly pass‑through charges from the card networks and do not include any markup from Global Payments.
*Contractually, network and processing‑related fees are the responsibility of the partner or merchant.
*No other pricing changes will occur as part of this update.
To support transparency, we will also be providing a new Downgrade Report with your July invoice, which will include detailed information to help you understand the transactions and fees associated with downgrades. The initial release of the report will contain the reason code returned by the networks. In a subsequent release, we will introduce a more detailed description associated with each code.
We truly value your partnership and appreciate your continued business. Should you have any questions or would like additional information regarding downgraded transactions or the new reporting, please contact your Global Payments SPM or our support team at clientsupport@propay.com.
Thank you for your continued trust and partnership.
Posted on Jun 05, 2026 - 10:05 MDT