ProPay Status

ProPay Incident - Temporary Disabling of Flash Funds

Update - We are continuing to investigate this issue.
Dec 23, 2022 - 13:28 MST

Investigating - The safety of your merchant accounts is our highest priority. As a temporary security measure, we find it necessary to disable the Flash Funds feature on all accounts. We sincerely apologize for the loss of this feature and hope to restore it as soon as possible.

This has no effect on the ability of account owners to perform normal bank transfers.

In the interim, if any of your customers want to utilize Flash Funds, they may call our Customer Service line to speak with an agent and perform a higher level of manual verification, after which we will temporarily enable it on the individual account to permit the transfer.
Dec 23, 2022 - 12:19 MST

About This Site

ProPay's home for current solution status, incidents, planned maintenance and solution release events.

Regular Maintenance Windows (Mountain Time)
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Database: Every 2nd to last Thursday of the month, 03:00-3:30 (am)
Infrastructure: Every Thursday, 01:00-3:00 (am)
xfer.propay.com: last Thursday of each month, 13:00-15:00
TEST environment: Every Tuesday, 15:00-17:00

Production Processing Solutions Operational

Credit Card and ACH Processing Operational

Websites, Mobile, and Card Readers Operational

Production Supporting Solutions Operational

xfer.propay.com - SFTP Reports Operational

Batch File Processing & Commissions Operational

Bank Transfers Operational

Phones Operational

Regulatory Updates Operational

Testing Environments Operational

Integration TEST Environment Operational

Integrated Gateways Operational

Chase Paymentech - Orbital Gateway Operational

Network Merchants Operational

Web Collect Operational

Meritus Operational

CyberSource Operational

Other 3rd Party Gateways Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

ProPay September 2023 Database Maintenance Reminder Sep 21, 2023 03:00-03:15 MDT

At 3:00 a.m. (MDT) on Thursday, September 21st, the database system will undergo its monthly maintenance. We anticipate no more than 15 minutes of service interruption during this time frame.
Posted on Sep 12, 2023 - 10:02 MDT

Card Brand Regulatory Updates October 23 Oct 13, 2023 00:00-01:00 MDT

Global Payments Inc. received notification of changes to the operating regulations effective October 2023 by Visa®, Mastercard®, Discover® Network and American Express®. Global Payments Inc. has reviewed and analyzed the changes and is providing the following additional summary.

Our proprietary systems will be updated and certified by the required release dates. These updates may require changes to your authorization and/or settlement systems and your internal business processes and procedures.

Regulatory items listed below may not apply to all business types.

The document found here https://support.propay.com/support/solutions/articles/33000283012-october-2023-regulatory-summary provides information available as of the published date (7/13/23) and is subject to change.
Posted on Jul 13, 2023 - 14:58 MDT

Past Incidents

Sep 21, 2023

No incidents reported today.

Sep 20, 2023

ProPay Production Environment Scheduled Release Update 23.09.1

Completed - The scheduled maintenance has been completed.
Sep 20, 05:01 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 00:01 MDT

Scheduled - On Wednesday, September 20th, between 00:00 and 05:00 (MDT), ProPay will perform platform maintenance, upgrading the live production system to version 23.09.1

We do not anticipate any interruption to services during this update window.

The update will include the following changes:

*Adding new Affiliate Notification System Webhook “3.18 – Software Fee and Device Rental Fee Charges” to notify of upcoming Device Rental Fee transactions

*Fixing the review page on the Profile/EditBusinessInfo and Account/AddUpdateCheckingAccount SSO pages

*As part of our improved TIN validation process, removed logic in TransType 01 API Calls to insert an SSN into this field if no value is passed for EIN during signup. If no EIN is explicitly passed the field will reflect a null value.

*Updated TransType 33 (ProPay SplitPay Transaction) call to include the following response elements:

GrossAmtLessNetAmt
NetAmt
PerTransFee
Rate
CVV2Resp
convertedAmount
convertedCurrencyCode
currencyConversionRate

The TransType 34 (Get Transaction Details) call has been updated to include these response elements for TransType 33 transactions.

*Enhanced Affiliate 1099k Report. The new report will include the following columns with the below listed names and in the following order:

Account Number
Affiliation
First Name
Last Name
Tax Id
Tax Id Source
Legal Name
Legal Name Source
Business Type
TIN Validation Status
Submission Date Time
Response Date Time
Address 1
Address 2
City
State
Zipcode
External Id
B Notice Status Number
Sep 18, 07:12 MDT

Sep 19, 2023

xfer.propay.com SFTP Solution - Multi-Factor Authentication Requirements

Completed - The scheduled maintenance has been completed.
Sep 19, 13:15 MDT

Scheduled - On Monday, June 5th ProPay will update our XFER SFTP solution xfer.propay.com to require Multi-Factor Authentication for direct web logins.

Please Note: This change is strictly for direct website login access to the XFER solution and will have no effect on SFTP/HTTP connections.

Direct web log in connections to ProPay's reporting solution will need to be configured with MFA in order to continue to connect to the service. This will need to be configured using an authenticator app.

To facilitate this, on Monday, June 5th, direct logins will be prompted to scan a QR code using a mobile authenticator application to be able to provide a six-digit verification code to authenticate the account.

Subsequent direct web login connections will then require direct web login users to provide an authentication code from their mobile authenticator app in order to access the XFER SFTP solution.

Partners using direct web log ins should plan to be ready to configure their connection on that day to avoid disruption in connecting to xfer.propay.com.
May 5, 08:43 MDT

ProPay Boarding Merchants issue

Resolved - We will now resolve this incident after having monitored the fix applied by Experian last night and observing proper Experian KYC responses today.

As part of our internal incident review, we will examine our operational procedures and our integration with Experian to identify any opportunites to reduce the chances of recurrence.

We appreciate your patience, as always.
Sep 19, 12:06 MDT

Monitoring - Experian has identified the problem and restored identity validation services for ProPay account boarding. We can confirm that automated account review and approval is again operational. We expect to resolve this incident tomorrow morning after monitoring the situation into business hours on Tuesday and confirming reliable responses without interruption. If you plan to retry failed account boarding attempts from Monday, please feel free to notify Client Support. We apologize for the inconvenience this outage may have caused for your teams.
Sep 18, 21:59 MDT

Investigating - We are aware of an issue affecting boarding merchants via the API. The accounts are boarding, but are failing KYC due to an issue with Experian. Our teams are working to correct the issue and will provide updates as they are available.
Sep 18, 14:28 MDT

Sep 18, 2023

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023

ProPay Production Environment Scheduled Release Update 23.09.1 - Rolled Back

Completed - The scheduled maintenance has been completed.
Sep 14, 11:39 MDT

Scheduled - 23.09.01 which was deployed in production earlier today has been rolled back. The status page will be updated with the new deployment date once that is known. We appreciate your patience in this regard.
Sep 14, 11:39 MDT

ProPay Production Environment Scheduled Release Update 23.09.1

Completed - The scheduled maintenance has been completed.
Sep 14, 05:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 00:00 MDT

Scheduled - On Thursday, September 14th, between 00:00 and 05:00 (MDT), ProPay will perform platform maintenance, upgrading the live production system to version 23.09.1

We do not anticipate any interruption to services during this update window.

The update will include the following changes:

*Adding new Affiliate Notification System Webhook “3.18 – Software Fee and Device Rental Fee Charges” to notify of upcoming Device Rental Fee transactions

*Fixing the review page on the Profile/EditBusinessInfo and Account/AddUpdateCheckingAccount SSO pages

*As part of our improved TIN validation process, removed logic in TransType 01 API Calls to insert an SSN into this field if no value is passed for EIN during signup. If no EIN is explicitly passed the field will reflect a null value.

*Updated TransType 33 (ProPay SplitPay Transaction) call to include the following response elements:

GrossAmtLessNetAmt
NetAmt
PerTransFee
Rate
CVV2Resp
convertedAmount
convertedCurrencyCode
currencyConversionRate

The TransType 34 (Get Transaction Details) call has been updated to include these response elements for TransType 33 transactions.

*Enhanced Affiliate 1099k Report. The new report will include the following columns with the below listed names and in the following order:

Account Number
Affiliation
First Name
Last Name
Tax Id
Tax Id Source
Legal Name
Legal Name Source
Business Type
TIN Validation Status
Submission Date Time
Response Date Time
Address 1
Address 2
City
State
Zipcode
External Id
B Notice Status Number
Sep 7, 09:33 MDT

Sep 13, 2023

No incidents reported.

Sep 12, 2023

No incidents reported.

Sep 11, 2023

No incidents reported.

Sep 10, 2023

No incidents reported.

Sep 9, 2023

No incidents reported.

Sep 8, 2023

No incidents reported.

Sep 7, 2023

Flash Funds - Visa Direct is down

Resolved - This incident has been resolved.
Sep 7, 09:49 MDT

Update - resolved
Sep 7, 09:48 MDT

Update - The issue has been resolved with Visa Direct.
Sep 7, 09:43 MDT

Update - We are continuing to investigate this issue.
Sep 7, 09:42 MDT

Investigating - We are aware of an issue affecting Flash Funds.
Our teams are working with Visa Direct to correct the issue and will provide updates as they are available.
Sep 7, 08:39 MDT