All Systems Operational

About This Site

ProPay's home for current solution status, incidents, planned maintenance and solution release events.

Regular Maintenance Windows (Mountain Time)
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Database: Every 2nd to last Thursday of the month, 03:00-3:30 (am)
Infrastructure: Every Thursday, 01:00-3:00 (am)
xfer.propay.com: last Thursday of each month, 13:00-15:00
TEST environment: Every Tuesday, 15:00-17:00

Production Processing Solutions Operational
Direct Credit Card and ACH Processing Operational
Websites, Mobile, and Card Readers Operational
Payment Facilitation - Heartland, Portico Operational
Payment Facilitation - Global Payments API (GP API) Operational
Payment Facilitation - Cayan Genius Operational
Production Supporting Solutions Operational
xfer.propay.com - SFTP Reports Operational
Bank Transfers Operational
Phones Operational
Regulatory Updates Operational
Testing Environments Operational
Integration TEST Environment Operational
Integrated Gateways Operational
3rd Party Providers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

ProPay March 2026 Database Maintenance Reminder Mar 19, 2026 03:00-03:05 MDT

At 3:00 a.m. (MT) on Thursday, March 19th, the database system will undergo its monthly maintenance. We anticipate no more than 5 minutes of service interruption during this time frame.
Posted on Mar 04, 2026 - 10:09 MST

Notice: Upcoming Changes to Stored PAN TEST Data in Propay Partner Integration Environment Apr 1, 2026 00:00-00:15 MDT

In early April, ProPay will update how Primary Account Number (PAN) data is stored and encrypted in our partner integration environment to comply with corporate security audit findings.

Key Changes:

*PAN Masking: To enhance security, only the first six and last four digits of card data will remain the same in the partner environment. All intervening digits will be replaced with the number one (1) and be re-encrypted at rest.

*Data Retention: Test data will now be retained in the system for a period of 180 days.

Please monitor our status.propay.com for specific implementation dates and further updates.
Posted on Mar 03, 2026 - 11:07 MST
Mar 17, 2026
ProPay Production Environment Scheduled Release Update 26.PI16.R3 (March Release)
Completed - The scheduled maintenance has been completed.
Mar 17, 05:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 00:00 MDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 16, 09:26 MDT
Scheduled - On Tuesday, March 17th, between 00:00 and 05:00 (MT), ProPay will perform an upgrade to the production environment 26.PI16.R3 (March Release)

*** All services and sites may be unavailable during this time frame. ***

*We are introducing a new API call, the TransType 215 - Retry KYC

This call will allow partners to re-attempt Know-Your-Customer (KYC) validation on beneficial owner data, independent of performing a new TransType 01 boarding call.
The response element should reflect the KYC status as follows:

00 KYC is successful
66 KYC failure with a partner action code
313 KYC is not allowed
314 KYC attempts are exhausted
158 KYC fails because of validation in BO data i.e. InvalidBeneficialOwnerData
159 KYC fails because of validation in BO count i.e. InvalidBeneficialOwnerCount

Our API manuals will be updated to include the technical requirements, sample request, and sample response elements for this call:

https://epay.propay.com/ProPayDocumentation/?fileTag=ProPay-API-Manual-XML https://epay.propay.com/ProPayDocumentation/?fileTag=ProPay-API-Manual-REST

Our Response appendix will be updated to reflect these possible responses. (https://epay.propay.com/ProPayDocumentation/?fileTag=ProPay-API-Appendix-B-Responses)

*A new unified gross billing report "Open Invoices" has been created. This report consolidates all open invoices, both unpaid and rejected, displaying all invoices that remain unpaid with clear information of invoice status.

*The Comprehensive Risk Retrieval Report will be updated to include a new transaction type, “Pre-Arbitration” to help identify transactions that are in the Arbitration process.

The ProFac reporting suite documentation will be updated to provide full details on these changes https://epay.propay.com/ProPayDocumentation/?fileTag=ProFac-reporting-suite
Mar 13, 18:48 MDT
Mar 16, 2026

No incidents reported.

Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026

No incidents reported.

Mar 12, 2026
ProPay System Processing Issue
Resolved - We are aware of an issue that prevented some tokenized transactions from being processed between 1:11pm ET to 2:54pm ET on the ProPay-Portico solution.

This issue has been identified and resolved, and tokenized transaction processing should be working without incident currently.
Mar 12, 14:07 MDT
Mar 11, 2026

No incidents reported.

Mar 10, 2026

No incidents reported.

Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026

No incidents reported.

Mar 5, 2026
ProPay Production Environment Scheduled Release Update 26.R2 (March Release)
Completed - The scheduled maintenance has been completed.
Mar 5, 05:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 00:00 MST
Scheduled - On Thursday, March 5th, between 00:00 and 05:00 (MT), ProPay will perform an upgrade to the production environment 26.R2 (March Release)

*** All services and sites may be unavailable during this time frame. ***

*The TransType 01 response has been enhanced to provide the values and in the event of a Status 66 KYC failure, to provide more descriptive information regarding why a ProPay account requires additional review.

A full list of ActionCodes are available in Appendix B (Responses) of the ProPay API manual, found here: https://epay.propay.com/ProPayDocumentation/?fileTag=ProPay-API-Appendix-B-Responses

*A new unified gross billing report "Gross Billing Summary with Details" has been created. This report consolidates gross billing information into a single, statement-style format. The first page provides an invoice summary, followed by a second page detailing individual transactions.

The ProFac reporting suite documentation will be updated to provide full details on this new report, found here: https://epay.propay.com/ProPayDocumentation/?fileTag=ProFac-reporting-suite

*A new unified gross billing report "Open Invoices" has been created. This report consolidates all open invoices, both unpaid and rejected, displaying all invoices that remain unpaid with clear information of invoice status.

The ProFac reporting suite documentation will be updated to provide full details on this new report, found here: https://epay.propay.com/ProPayDocumentation/?fileTag=ProFac-reporting-suite
Feb 26, 11:31 MST
Mar 4, 2026

No incidents reported.

Mar 3, 2026

No incidents reported.

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