All Systems Operational
About This Site
ProPay's home for current solution status, incidents, planned maintenance and solution release events.
Regular Maintenance Windows (Mountain Time)
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Database: Every 2nd to last Thursday of the month, 03:00-3:30 (am)
Infrastructure: Every Thursday, 01:00-3:00 (am)
xfer.propay.com: last Thursday of each month, 13:00-15:00
TEST environment: Every Tuesday, 15:00-17:00
Production Processing Solutions
Operational
Credit Card and ACH Processing
Operational
Websites, Mobile, and Card Readers
Operational
Production Supporting Solutions
Operational
xfer.propay.com - SFTP Reports
Operational
Batch File Processing & Commissions
Operational
Bank Transfers
Operational
Phones
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Operational
Regulatory Updates
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Operational
Testing Environments
Operational
Integration TEST Environment
Operational
Integrated Gateways
Operational
Chase Paymentech - Orbital Gateway
Operational
Network Merchants
Operational
Web Collect
Operational
Meritus
Operational
CyberSource
Operational
Other 3rd Party Gateways
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Visa Authorization Framework Update
Jul 27, 2024 00:00-01:00 MDT
You can review the details of this framework update here:
https://support.propay.com/en/support/solutions/articles/33000290332-visa-authorization-framework-update
Posted on Jul 26, 2024 - 08:20 MDT
https://support.propay.com/en/support/solutions/articles/33000290332-visa-authorization-framework-update
Posted on Jul 26, 2024 - 08:20 MDT
ProPay Production Environment Scheduled Release Update 24.6.1 (July Release)
Aug 1, 2024 00:00-05:00 MDT
Update -
We will be undergoing scheduled maintenance during this time.
Jul 22, 2024 - 13:09 MDT
Jul 22, 2024 - 13:09 MDT
Scheduled -
On Thursday, August 1st, between 00:00 and 05:00 (MDT), ProPay will perform platform maintenance, upgrading the live production system to version 24.6.1 (July Release)
We do not anticipate any interruption to services during this update window.
The update will include the following changes:
*Addition of two new columns “Response Code” and “Response Code Description” to the Risk Retrieval Report
Jul 17, 2024 - 10:02 MDT
We do not anticipate any interruption to services during this update window.
The update will include the following changes:
*Addition of two new columns “Response Code” and “Response Code Description” to the Risk Retrieval Report
Jul 17, 2024 - 10:02 MDT
Propay October 2024 Card Brand Regulatory Notice - Reminder
Oct 1, 2024 00:00-01:00 MDT
As a reminder, Global Payments Inc. has received notification of changes to the operating regulations effective October 2024 by Visa®, Mastercard®, Discover® Network and American Express®. Global Payments Inc. has reviewed and analyzed the changes and is providing documentation.
Our proprietary systems will be updated and certified by the required release dates. These updates may require changes to your authorization and/or settlement systems and your internal business processes and procedures. Regulatory items listed below may not apply to all business types.
You can review the regulatory notice document here:
https://support.propay.com/en/support/solutions/articles/33000290251-propay-october-2024-card-brand-regulatory-document
Posted on Jul 22, 2024 - 07:43 MDT
Our proprietary systems will be updated and certified by the required release dates. These updates may require changes to your authorization and/or settlement systems and your internal business processes and procedures. Regulatory items listed below may not apply to all business types.
You can review the regulatory notice document here:
https://support.propay.com/en/support/solutions/articles/33000290251-propay-october-2024-card-brand-regulatory-document
Posted on Jul 22, 2024 - 07:43 MDT