All Systems Operational

About This Site

ProPay's home for current solution status, incidents, planned maintenance and solution release events.

Regular Maintenance Windows (Mountain Time)
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Database: Every 2nd to last Thursday of the month, 03:00-3:30 (am)
Infrastructure: Every Thursday, 01:00-3:00 (am)
xfer.propay.com: last Thursday of each month, 13:00-15:00
TEST environment: Every Tuesday, 15:00-17:00

Production Processing Solutions Operational
Direct Credit Card and ACH Processing Operational
Websites, Mobile, and Card Readers Operational
Payment Facilitation - Heartland, Portico Operational
Payment Facilitation - Global Payments API (GP API) Operational
Payment Facilitation - Cayan Genius Operational
Production Supporting Solutions Operational
xfer.propay.com - SFTP Reports Operational
Bank Transfers Operational
Phones Operational
Regulatory Updates Operational
Testing Environments Operational
Integration TEST Environment Operational
Integrated Gateways Operational
3rd Party Providers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Oct 1, 2026

ACH Authorization Compliance Reminder
Completed - The scheduled maintenance has been completed.
Oct 1, 00:15 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 00:00 MDT
Scheduled - Global Payments Inc. has been asked to remind all partners and their sub-merchants that NACHA rules require obtaining authorization to originate ACH entries on customer’s bank account and to retain that authorization for a period of at least 2 years.

We have been provided a breakdown to remind merchants of their requirements and the potential fines that may be assessed should they be found not to be compliant.

That document can be found here:

https://support.propay.com/en/support/solutions/articles/33000315573-ach-authorization-reminder
Jul 10, 08:01 MDT
Propay October 2026 Card Brand Regulatory Notice - Reminder
Completed - The scheduled maintenance has been completed.
Oct 1, 00:05 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 00:00 MDT
Scheduled - As a reminder, Global Payments Inc. has received notification of changes to the operating regulations effective October 2026 by Visa®, Mastercard®, Discover® Network and American Express®. Global Payments Inc. has reviewed and analyzed the changes and is providing documentation.

Our proprietary systems will be updated and certified by the required release dates. These updates may require changes to your authorization and/or settlement systems and your internal business processes and procedures. Regulatory items listed below may not apply to all business types.

You can review the regulatory notice document here:

https://support.propay.com/en/support/solutions/articles/33000315754-october-2026-card-brand-regulatory-update
Jul 31, 12:42 MDT

Sep 30, 2026

No incidents reported.

Sep 29, 2026

No incidents reported.

Sep 28, 2026

No incidents reported.

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

Sep 24, 2026

ProPay Production Environment Scheduled Release Update 26.PI18.R3 (September Release)
Completed - The scheduled maintenance has been completed.
Sep 24, 05:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 00:00 MDT
Scheduled - On Thursday, September 24th, between 00:00 and 05:00 (MT), ProPay will perform an upgrade to the production environment 26.PI18.R3 (September Release)

*** All services and sites may be unavailable during this time frame. ***

* The TransType 01 and TransType 42 calls have been updated to include mandatory validation of values passed in the merchant firstName and lastName fields, to prevent unauthorized values from being passed in those fields:

Allowed Characters:

-Letters (A-Z, a-z)
-Accented characters / international letters (e.g., é, ü, ñ, ø, ł)
-Spaces
-Hyphens (-)
-Apostrophes (')

Not Allowed:

-Periods (.)
-Numbers
-Asterisks (*)
-Other special symbols
-Emojis
-Any character outside the approved character set

Minimum Length:

-First Name: Minimum 2 characters
-Last Name: Minimum 2 characters

Restricted Placeholder Values:

Name:
-Owner
-Manager
-First
-Authorized

* The TransType 01 and TransType 42 calls have been updated to include mandatory validation of values passed in the merchant AuthorizedSignerFirstName and AuthorizedSignerLastName fields, to prevent unauthorized values from being passed in those fields:

Allowed Characters:

-Letters (A-Z, a-z)
-Accented characters / international letters (e.g., é, ü, ñ, ø, ł)
-Spaces
-Hyphens (-)
-Apostrophes (')

Not Allowed:

-Periods (.)
-Numbers
-Asterisks (*)
-Other special symbols
-Emojis
-Any character outside the approved character set

Minimum Length:

-First Name: Minimum 2 characters
-Last Name: Minimum 2 characters

Restricted Placeholder Values:

Name:
-Owner
-Manager
-First
-Authorized

* The TransType 01 and TransType 42 calls have been updated to include mandatory validation of values passed in the merchant DoingBusinessAs and BusinessAddress fields, to prevent unauthorized values from being passed in those fields:

*Seller DBA Name must not contain an asterisk (*).
*Seller City must not contain Numeric characters (0-9) .

This validation will extend to updates in the ProPay Partner Portal. You will see this validation message for Partner Portal when attempting to pass unapproved values:

*For seller DBA - This field cannot contain asterisks (*).
*For seller city - Please enter characters only
Sep 17, 11:29 MDT
Propay October 2026 Card Brand Regulatory Notice - Reminder
Completed - The scheduled maintenance has been completed.
Sep 24, 00:05 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 00:01 MDT
Scheduled - As a reminder, Global Payments Inc. has received notification of changes to the operating regulations effective October 2026 by Visa®, Mastercard®, Discover® Network and American Express®. Global Payments Inc. has reviewed and analyzed the changes and is providing documentation.

Our proprietary systems will be updated and certified by the required release dates. These updates may require changes to your authorization and/or settlement systems and your internal business processes and procedures. Regulatory items listed below may not apply to all business types.

You can review the regulatory notice document here:

https://support.propay.com/en/support/solutions/articles/33000315754-october-2026-card-brand-regulatory-update
Sep 23, 07:56 MDT

Sep 23, 2026

No incidents reported.

Sep 22, 2026

No incidents reported.

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

ProPay Funding Delay Issue
Resolved - This incident has been resolved.
Sep 17, 15:50 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 17, 15:35 MDT
Investigating - We are aware of an issue of delayed funding for some merchants.

Our teams working to identify and resolve the issue as quickly as possible.
Sep 17, 15:22 MDT
ProPay September 2026 Database Maintenance Reminder
Completed - The scheduled maintenance has been completed.
Sep 17, 03:05 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 03:00 MDT
Scheduled - At 3:00 a.m. (MT) on Thursday, September 17th, the database system will undergo its monthly maintenance. We anticipate no more than 5 minutes of service interruption during this time frame.
Sep 3, 13:24 MDT
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