All Systems Operational

About This Site

ProPay's home for current solution status, incidents, planned maintenance and solution release events.

Regular Maintenance Windows (Mountain Time)
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Database: Every 2nd to last Thursday of the month, 03:00-3:30 (am)
Infrastructure: Every Thursday, 01:00-3:00 (am)
xfer.propay.com: last Thursday of each month, 13:00-15:00
TEST environment: Every Tuesday, 15:00-17:00

Production Processing Solutions Operational
Direct Credit Card and ACH Processing Operational
Websites, Mobile, and Card Readers Operational
Payment Facilitation - Heartland, Portico Operational
Payment Facilitation - Global Payments API (GP API) Operational
Payment Facilitation - Cayan Genius Operational
Production Supporting Solutions Operational
xfer.propay.com - SFTP Reports Operational
Bank Transfers Operational
Phones Operational
Regulatory Updates Operational
Testing Environments Operational
Integration TEST Environment Operational
Integrated Gateways Operational
3rd Party Providers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

ProPay May 2026 Database Maintenance Reminder May 21, 2026 03:00-03:05 MDT

At 3:00 a.m. (MT) on Thursday, May 21st, the database system will undergo its monthly maintenance. We anticipate no more than 5 minutes of service interruption during this time frame.
Posted on May 06, 2026 - 09:48 MDT
May 11, 2026

No incidents reported today.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026
Chargeback Issue
Resolved - This incident has been resolved. We have corrected the issue and any chargebacks processed in error, have been refunded.
May 1, 10:02 MDT
Investigating - We are aware of an issue with the chargebacks. The Chargeback team is currently working with Development to resolve it. We will keep you posted as soon as there are updates.
Apr 30, 11:08 MDT
Apr 30, 2026
Cipher Suite Usage - Update
Completed - The scheduled maintenance has been completed.
Apr 30, 22:15 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 22:00 MDT
Scheduled - Please note on Thursday, April 30th, 2026, we will disable connections to our external endpoints that are not using the following acceptable ciphers, per Global Payments Cryptographic Protection Standards:

The acceptable ciphers to use will be:

TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384
TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256

The unacceptable ciphers would be:

TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384
TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256

Please work and engage with your technical teams to ensure these unacceptable ciphers are no longer being used by the disabled date.

We anticipate no impact for partners using software with an up-to-date cryptography suite.
Apr 24, 09:38 MDT
Apr 29, 2026

No incidents reported.

Apr 28, 2026
ProPay Production Environment Scheduled Release Update 26.PI17.R1 (April Release)
Completed - The scheduled maintenance has been completed.
Apr 28, 05:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 00:00 MDT
Scheduled - On Tuesday, April 28th, between 00:00 and 05:00 (MT), ProPay will perform an upgrade to the production environment 26.PI17.R1 (April Release)

*** All services and sites may be unavailable during this time frame. ***

*We will be appending two new columns to the end of select reports. The headers for these new columns will be “CHARGEBACK ARN” and “CASE NUMBER”.

The technical details of these columns are as follows:

-Chargeback ARN - Varchar(30)
-Case Number- BigInt

The new columns will be added to the below reports:

Comprehensive Risk Chargeback Report
Comprehensive Risk Retrieval Report
Comprehensive Transaction Detail Report
Affiliate Chargeback Detail Report

*The Partner Portal chargeback reports, the Sweep Deposit Report and Annual Fee Summary Report have been updated to include two new columns, "Pre-Arbitration Fee" and "Arbitration Fee", to show any Arbitration or Pre-Arbitration fees associated with a chargeback.

*We have corrected reporting logic where lost disputes were incorrectly marked as won to ensure alignment between actual dispute outcomes and our reporting output.
Apr 24, 09:40 MDT
Apr 27, 2026

No incidents reported.

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