All Systems Operational

About This Site

ProPay's home for current solution status, incidents, planned maintenance and solution release events.

Regular Maintenance windows (Mountain Time):
Database: 3rd Thursday of the month, 3-3:30am
Infrastructure: Thursdays between 1-3am
xfer.propay.com: Last Thursday of each month between 1-3pm
TEST environment: Tuesdays and Fridays, 16-17:00

Production Processing Solutions Operational
Credit Card and ACH Processing Operational
Websites, Mobile, and Card Readers Operational
Production Supporting Solutions Operational
xfer.propay.com - SFTP Reports Operational
Batch File Processing & Commissions Operational
Bank Transfers Operational
Phones ? Operational
Testing Environments Operational
Integration TEST Environment Operational
Integrated Gateways Operational
Chase Paymentech - Orbital Gateway Operational
Network Merchants Operational
Web Collect Operational
Meritus Operational
CyberSource Operational
Other 3rd Party Gateways Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Cipher Suite Usage - Update May 1, 00:00-01:00 MDT
Please note on May 1st, 2022 the following Cipher Suites from our external endpoints will be disabled per Global Payments Cryptographic Protection Standards.

TLS_RSA_WITH_AES_256_GCM_SHA384
TLS_RSA_WITH_AES_256_CBC_SHA256
TLS_RSA_WITH_AES_128_GCM_SHA256
TLS_RSA_WITH_AES_256_CBC_SHA
TLS_RSA_WITH_AES_128_CBC_SHA256
TLS_RSA_WITH_AES_128_CBC_SHA

Please work and engage with your technical teams to ensure these ciphers are no longer being used by the disabled date.

The below ciphers can be used as replacements.

TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384
TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384
TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256
TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256
TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA
TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA

Posted on Mar 9, 14:03 MST
Past Incidents
May 24, 2022

No incidents reported today.

May 23, 2022

No incidents reported.

May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022
Completed - The scheduled maintenance has been completed.
May 20, 12:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 11:46 MDT
Scheduled - In June of 2021, we reduced the data retention policy of the Xfer SFTP file server to two years. On May 20th, we will further reduce the file retention time to one year. Prior to that date, if you have any concerns, we encourage partners receiving any reports or files on Xfer at least review the files stored prior. After that, the server will begin enforcing the removal policy on an ongoing basis. As previously mentioned, we may reduce the data retention policy to 90 days or less in the future. We will, of course, provide notification, if and when that happens.
Apr 21, 12:15 MDT
May 19, 2022
Completed - The scheduled maintenance has been completed.
May 19, 03:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 03:00 MDT
Scheduled - At 3:00 a.m. (MDT) on Thursday, May 19th, the database system will undergo its monthly maintenance. We anticipate no more than 15 minutes of service interruption during this time frame.
May 5, 21:38 MDT
May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.

May 10, 2022

No incidents reported.