All Systems Operational
About This Site
ProPay's home for current solution status, incidents, planned maintenance and solution release events.
Regular Maintenance Windows (Mountain Time)
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Database: Every 2nd to last Thursday of the month, 03:00-3:30 (am)
Infrastructure: Every Thursday, 01:00-3:00 (am)
xfer.propay.com: last Thursday of each month, 13:00-15:00
TEST environment: Every Tuesday, 15:00-17:00
Production Processing Solutions
Operational
Credit Card and ACH Processing
Operational
Websites, Mobile, and Card Readers
Operational
Production Supporting Solutions
Operational
xfer.propay.com - SFTP Reports
Operational
Batch File Processing & Commissions
Operational
Bank Transfers
Operational
Phones
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Operational
Regulatory Updates
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Operational
Testing Environments
Operational
Integration TEST Environment
Operational
Integrated Gateways
Operational
Chase Paymentech - Orbital Gateway
Operational
Network Merchants
Operational
Web Collect
Operational
Meritus
Operational
CyberSource
Operational
Other 3rd Party Gateways
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ProPay SFTP Site Data Retention Update
Feb 10, 2025 00:00-00:15 MST
Starting February 10th, 2025, ProPay will be reducing the duration of file retention on https://xfer.propay.com - where SFTP reports are delivered and generally available.
The retention period will be decreased to 60 days, from the previous 90 day retention period.
Further, the minimum password length has been changed from 8 characters to 14 characters.
We will communicate again prior to any further such changes.
We anticipate little impact from this change, as partners should be regularly retrieving files from the site and storing them on their own systems, but encourage users to review and retrieve any needed files as promptly as possible with this change.
Please contact us with any questions regarding this change.
Posted on Jan 21, 2025 - 10:36 MST
The retention period will be decreased to 60 days, from the previous 90 day retention period.
Further, the minimum password length has been changed from 8 characters to 14 characters.
We will communicate again prior to any further such changes.
We anticipate little impact from this change, as partners should be regularly retrieving files from the site and storing them on their own systems, but encourage users to review and retrieve any needed files as promptly as possible with this change.
Please contact us with any questions regarding this change.
Posted on Jan 21, 2025 - 10:36 MST
Propay April 2025 Card Brand Regulatory Notice
Apr 1, 2025 00:00-01:00 MDT
Global Payments Inc. has received notification of changes to the operating regulations effective April 2025 by Visa®, Mastercard®, Discover® Network and American Express®. Global Payments Inc. has reviewed and analyzed the changes and is providing documentation.
Our proprietary systems will be updated and certified by the required release dates. These updates may require changes to your authorization and/or settlement systems and your internal business processes and procedures. Regulatory items listed below may not apply to all business types.
You can review the regulatory notice document here:
https://support.propay.com/en/support/solutions/articles/33000292407-april-2025-card-brand-regulatory-update
Posted on Jan 10, 2025 - 08:23 MST
Our proprietary systems will be updated and certified by the required release dates. These updates may require changes to your authorization and/or settlement systems and your internal business processes and procedures. Regulatory items listed below may not apply to all business types.
You can review the regulatory notice document here:
https://support.propay.com/en/support/solutions/articles/33000292407-april-2025-card-brand-regulatory-update
Posted on Jan 10, 2025 - 08:23 MST