All Systems Operational

About This Site

ProPay's home for current solution status, incidents, planned maintenance and solution release events.

Regular Maintenance Windows (Mountain Time)
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Database: Every 2nd to last Thursday of the month, 03:00-3:30 (am)
Infrastructure: Every Thursday, 01:00-3:00 (am)
xfer.propay.com: last Thursday of each month, 13:00-15:00
TEST environment: Every Tuesday, 15:00-17:00

Production Processing Solutions Operational
Direct Credit Card and ACH Processing Operational
Websites, Mobile, and Card Readers Operational
Payment Facilitation - Heartland, Portico ? Operational
Payment Facilitation - Global Payments API (GP API) ? Operational
Payment Facilitation - Cayan Genius ? Operational
Production Supporting Solutions Operational
xfer.propay.com - SFTP Reports Operational
Bank Transfers Operational
Phones ? Operational
Regulatory Updates ? Operational
Testing Environments Operational
Integration TEST Environment Operational
Integrated Gateways Operational
3rd Party Providers ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

ProPay November 2025 Database Maintenance Reminder Nov 20, 2025 03:00-03:05 MST

At 3:00 a.m. (MT) on Thursday, November 20th, the database system will undergo its monthly maintenance. We anticipate no more than 5 minutes of service interruption during this time frame.
Posted on Nov 04, 2025 - 10:43 MST
Nov 15, 2025

No incidents reported today.

Nov 14, 2025

No incidents reported.

Nov 13, 2025
ProPay Production Environment Scheduled Release Update 25.9.1 (November Release)
Completed - The scheduled maintenance has been completed.
Nov 13, 05:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 00:00 MST
Scheduled - On Thursday, November 13th, between 00:00 and 05:00 (MT), ProPay will perform an upgrade to the production environment. Version 25.9.1 (November Release).

*** All services and sites may be unavailable during this time frame. ***

*Improvements are being made to the KYC process to help minimize the amount of instances of manual review being required.

The TransType 01 sign up call has been updated to include a signup response to display both of the below fields in ProPay signup response:

Decision - Displays whether the identity or business verification failure passed ("00") or failed ("66").
ActionCode - Displays the next action partner must execute in case of identity or business verification failure.

The Action Codes are as follows:

update SSN (k121), invalid FEIN (K122), invalid Address (K131), invalid Business Legal Name (K151), and manual review to risk team (K201)

*Improvements are being made to the TIN validation process to improve accuracy in TIN validation status reporting for merchants

*Improvements are being made to extend the TransType 430 API to allow for devices to be moved from one sub-merchant to another.

The TT430 is able to distinguish between a new device order versus a reprovisioning device order to facilitate this functionality.
Nov 4, 11:52 MST
Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025
System Processing Issue - Payment Facilitation via Heartland/Portico transaction latency
Resolved - This incident has been resolved.
Nov 10, 12:55 MST
Update - We are continuing to work on a fix for this issue.
Nov 10, 12:08 MST
Update - The issue impacts Visa transactions and was largely mitigated, but teams have observed some residual impact and are continuing to work to fully restore service.
Nov 10, 10:18 MST
Identified - Teams have implemented a fix to restore service and are monitoring the outcomes.
Nov 10, 09:44 MST
Investigating - We are aware of an issue that is preventing some transactions from being processed specifically for partners connected via the Heartland/Portico gateway integrations.
Our teams are working to resolve the issue as quickly as possible.
Nov 10, 09:23 MST
Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025
ProPay Infrastructure Maintenance
Completed - The scheduled maintenance has been completed.
Nov 7, 21:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 19:00 MST
Update - We will be undergoing scheduled maintenance during this time.
Nov 4, 11:50 MST
Scheduled - On Friday, November 7th, from 19:00 to 21:00 MT we will be performing infrastructure maintenance.

We do not anticipate any impact to services, but there may be some impact to boarding services during this time frame, which we do not anticipate will last more than 10 minutes.
Nov 4, 11:49 MST
Nov 6, 2025
Elevated Decline Rates.
Resolved - No anomalies have been identified during our review and everything appears to be functioning normally on our side
Nov 6, 08:58 MST
Monitoring - We will continue to monitor to ensure processing remains stable.
Nov 6, 08:57 MST
Identified - We’ve completed our internal review and did not find any issues on our end related to the decline behavior. Based on the available data, it appears the issue was caused by a timeout occurring on the partner’s side.
Nov 6, 08:55 MST
Investigating - We are currently seeing a higher-than-normal volume of transaction declines affecting some of our partners. Our development team is actively investigating the issue to identify the root cause and implement a resolution. We will provide updates here as more information becomes available.
Nov 6, 07:02 MST
Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

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