ProPay Status

All Systems Operational

About This Site

ProPay's home for current solution status, incidents, planned maintenance and solution release events.

Regular Maintenance Windows (Mountain Time)
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Database: Every 2nd to last Thursday of the month, 03:00-3:30 (am)
Infrastructure: Every Thursday, 01:00-3:00 (am)
xfer.propay.com: last Thursday of each month, 13:00-15:00
TEST environment: Every Tuesday, 15:00-17:00

Production Processing Solutions Operational

Credit Card and ACH Processing Operational

Websites, Mobile, and Card Readers Operational

Production Supporting Solutions Operational

xfer.propay.com - SFTP Reports Operational

Batch File Processing & Commissions Operational

Bank Transfers Operational

Phones Operational

Regulatory Updates Operational

Testing Environments Operational

Integration TEST Environment Operational

Integrated Gateways Operational

Chase Paymentech - Orbital Gateway Operational

Network Merchants Operational

Web Collect Operational

Meritus Operational

CyberSource Operational

Other 3rd Party Gateways Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 28, 2023

No incidents reported today.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

Nov 21, 2023

No incidents reported.

Nov 20, 2023

No incidents reported.

Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023

Mastercard PPMC Debits

Resolved - This incident has been resolved.
Nov 17, 12:22 MST

Update - Action has been taken to resolve the intermittent issues. If cardholders are having further issues, please contact us.
Nov 17, 12:21 MST

Update - Our teams have worked to address the issue. We are currently monitoring the traffic.
Nov 17, 12:02 MST

Investigating - We are having intermittent issues with Mastercard ppmc debits. We have engaged MasterCard and are working to resolve.
Nov 17, 09:11 MST

Nov 16, 2023

ProPay System Processing Issue - ProPay MasterCards

Resolved - Today between 11:25MT and 13:02MT, users of ProPay Mastercards experienced transaction declines due to processor connectivity issues. Once connectivity was restored, normal processing resumed.
Our teams are reviewing this incident to determine the root cause and implement additional preventative measures to more quickly detect and remediate similar problems in the future.
Nov 16, 11:30 MST

ProPay November 2023 Database Maintenance Reminder

Completed - The scheduled maintenance has been completed.
Nov 16, 03:15 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 03:01 MST

Scheduled - At 3:00 a.m. (MDT) on Thursday, November 16th, the database system will undergo its monthly maintenance. We anticipate no more than 15 minutes of service interruption during this time frame.
Nov 1, 08:22 MDT

Nov 15, 2023

No incidents reported.

Nov 14, 2023

No incidents reported.