All Systems Operational
About This Site
ProPay's home for current solution status, incidents, planned maintenance and solution release events.
Regular Maintenance Windows (Mountain Time)
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Database: Every 2nd to last Thursday of the month, 03:00-3:30 (am)
Infrastructure: Every Thursday, 01:00-3:00 (am)
xfer.propay.com: last Thursday of each month, 13:00-15:00
TEST environment: Every Tuesday, 15:00-17:00
Production Processing Solutions
Operational
Direct Credit Card and ACH Processing
Operational
Websites, Mobile, and Card Readers
Operational
Payment Facilitation - Heartland, Portico
Operational
Payment Facilitation - Global Payments API (GP API)
Operational
Payment Facilitation - Cayan Genius
Operational
Production Supporting Solutions
Operational
xfer.propay.com - SFTP Reports
Operational
Bank Transfers
Operational
Phones
Operational
Regulatory Updates
Operational
Testing Environments
Operational
Integration TEST Environment
Operational
Integrated Gateways
Operational
3rd Party Providers
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ProPay Production Environment Scheduled Release Update 26.PI17.R2 (May Release) May 19, 2026 00:00-05:00 MDT
On Tuesday, May 19th, between 00:00 and 05:00 (MT), ProPay will perform an upgrade to the production environment 26.PI17.R2 (May Release)
*** All services and sites may be unavailable during this time frame. ***
*We have improved our logic for ProPay Master Card (PPMC) ATM Transaction Fee Reversals. Currently, issuing transaction fees are processed even when ATM transactions are reversed. As part of the update, we are enhancing the fee handling logic, to ensure that fees are not applied when transactions are reversed for PPMC ATM transactions. This will ensure a more fair customer experience.
*Improvements have been made to more accurately update the Chargeback Status on the Single Sign-On and Comprehensive Risk Chargeback Reports. Winning chargebacks are now automatically updated to Credited Back and shown in the “Result” column as “Resolved in favor of Merchant ” when a credit adjustment is received.
This update ensures merchants clearly see that the dispute is closed and no further action is required, with consistent status visibility across ProPay Single Sign‑On and the Comprehensive Risk Chargeback Report.
*For ProPay Direct partners who have a signup fee configured at the tier level, we have made improvements to our sign up logic, which will ensure that the merchant's status reflects accurately, as well as the signup fee payment. When payment succeeds via Credit Card or ACH, the status is automatically set to Ready to Process and the partner is notified. If payment fails, the status is set to Check Pending, ensuring an unpaid merchant is never incorrectly activated.
*Improvements have been made to the KYC retry process. After a merchant successfully completes the retry KYC (Know Your Customer) verification process, the system will automatically notify the partner when the merchant's status changes to ReadyToProcess via the Affiliate Notification System. This enables partners to immediately start transacting with the account.
Posted on May 13, 2026 - 14:36 MDT
*** All services and sites may be unavailable during this time frame. ***
*We have improved our logic for ProPay Master Card (PPMC) ATM Transaction Fee Reversals. Currently, issuing transaction fees are processed even when ATM transactions are reversed. As part of the update, we are enhancing the fee handling logic, to ensure that fees are not applied when transactions are reversed for PPMC ATM transactions. This will ensure a more fair customer experience.
*Improvements have been made to more accurately update the Chargeback Status on the Single Sign-On and Comprehensive Risk Chargeback Reports. Winning chargebacks are now automatically updated to Credited Back and shown in the “Result” column as “Resolved in favor of Merchant ” when a credit adjustment is received.
This update ensures merchants clearly see that the dispute is closed and no further action is required, with consistent status visibility across ProPay Single Sign‑On and the Comprehensive Risk Chargeback Report.
*For ProPay Direct partners who have a signup fee configured at the tier level, we have made improvements to our sign up logic, which will ensure that the merchant's status reflects accurately, as well as the signup fee payment. When payment succeeds via Credit Card or ACH, the status is automatically set to Ready to Process and the partner is notified. If payment fails, the status is set to Check Pending, ensuring an unpaid merchant is never incorrectly activated.
*Improvements have been made to the KYC retry process. After a merchant successfully completes the retry KYC (Know Your Customer) verification process, the system will automatically notify the partner when the merchant's status changes to ReadyToProcess via the Affiliate Notification System. This enables partners to immediately start transacting with the account.
Posted on May 13, 2026 - 14:36 MDT
ProPay May 2026 Database Maintenance Reminder May 21, 2026 03:00-03:05 MDT
At 3:00 a.m. (MT) on Thursday, May 21st, the database system will undergo its monthly maintenance. We anticipate no more than 5 minutes of service interruption during this time frame.
Posted on May 06, 2026 - 09:48 MDT
Posted on May 06, 2026 - 09:48 MDT