All Systems Operational
About This Site
ProPay's home for current solution status, incidents, planned maintenance and solution release events.
Regular Maintenance Windows (Mountain Time)
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Database: Every 2nd to last Thursday of the month, 03:00-3:30 (am)
Infrastructure: Every Thursday, 01:00-3:00 (am)
xfer.propay.com: last Thursday of each month, 13:00-15:00
TEST environment: Every Tuesday, 15:00-17:00
Production Processing Solutions
Operational
Credit Card and ACH Processing
Operational
Websites, Mobile, and Card Readers
Operational
Production Supporting Solutions
Operational
xfer.propay.com - SFTP Reports
Operational
Batch File Processing & Commissions
Operational
Bank Transfers
Operational
Phones
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Operational
Regulatory Updates
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Operational
Testing Environments
Operational
Integration TEST Environment
Operational
Integrated Gateways
Operational
Chase Paymentech - Orbital Gateway
Operational
Network Merchants
Operational
Web Collect
Operational
Meritus
Operational
CyberSource
Operational
Other 3rd Party Gateways
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Reminder: Propay XFER Web Access
Sep 9, 2024 00:00-00:01 MDT
As a reminder: Beginning 9/10/2024, direct web access to xfer.propay.com will be limited only to users who have had their IP addresses previously whitelisted. Attempts to access xfer.propay.com without a previously whitelisted IP address will fail to load and will prevent access to the site. As such, please make sure that you are using a static IP address, to mitigate any issues in being able to access the XFER site caused by an unrecognized IP address
As always, you can work directly with clientsupport@propay.com to ensure that any necessary IP addresses are whitelisted promptly to prevent a disruption in access to the xfer.propay.com site.
Due to changes in how access will be configured, requests to add new IPs may take additional time to complete moving forward.
Posted on Sep 03, 2024 - 08:08 MDT
As always, you can work directly with clientsupport@propay.com to ensure that any necessary IP addresses are whitelisted promptly to prevent a disruption in access to the xfer.propay.com site.
Due to changes in how access will be configured, requests to add new IPs may take additional time to complete moving forward.
Posted on Sep 03, 2024 - 08:08 MDT
Propay XFER Web Access
Sep 10, 2024 00:00-00:15 MDT
Beginning 9/10/2024, direct web access to xfer.propay.com will be limited only to users who have had their IP addresses previously whitelisted. Attempts to access xfer.propay.com without a previously whitelisted IP address will fail to load and will prevent access to the site.
As always, you can work directly with clientsupport@propay.com to ensure that any necessary IP addresses are whitelisted promptly to prevent a disruption in access to the xfer.propay.com site.
Due to changes in how access will be configured, requests to add new IPs may take additional time to complete moving forward.
Posted on Aug 22, 2024 - 07:51 MDT
As always, you can work directly with clientsupport@propay.com to ensure that any necessary IP addresses are whitelisted promptly to prevent a disruption in access to the xfer.propay.com site.
Due to changes in how access will be configured, requests to add new IPs may take additional time to complete moving forward.
Posted on Aug 22, 2024 - 07:51 MDT
Propay October 2024 Card Brand Regulatory Notice - Reminder
Oct 1, 2024 00:00-01:00 MDT
As a reminder, Global Payments Inc. has received notification of changes to the operating regulations effective October 2024 by Visa®, Mastercard®, Discover® Network and American Express®. Global Payments Inc. has reviewed and analyzed the changes and is providing documentation.
Our proprietary systems will be updated and certified by the required release dates. These updates may require changes to your authorization and/or settlement systems and your internal business processes and procedures. Regulatory items listed below may not apply to all business types.
You can review the regulatory notice document here:
https://support.propay.com/en/support/solutions/articles/33000290251-propay-october-2024-card-brand-regulatory-document
Posted on Jul 22, 2024 - 07:43 MDT
Our proprietary systems will be updated and certified by the required release dates. These updates may require changes to your authorization and/or settlement systems and your internal business processes and procedures. Regulatory items listed below may not apply to all business types.
You can review the regulatory notice document here:
https://support.propay.com/en/support/solutions/articles/33000290251-propay-october-2024-card-brand-regulatory-document
Posted on Jul 22, 2024 - 07:43 MDT