All Systems Operational

About This Site

ProPay's home for current solution status, incidents, planned maintenance and solution release events.

Regular Maintenance Windows (Mountain Time)
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Database: Every 2nd to last Thursday of the month, 03:00-3:30 (am)
Infrastructure: Every Thursday, 01:00-3:00 (am)
xfer.propay.com: last Thursday of each month, 13:00-15:00
TEST environment: Every Tuesday, 15:00-17:00

Production Processing Solutions Operational
Direct Credit Card and ACH Processing Operational
Websites, Mobile, and Card Readers Operational
Payment Facilitation - Heartland, Portico Operational
Payment Facilitation - Global Payments API (GP API) Operational
Payment Facilitation - Cayan Genius Operational
Production Supporting Solutions Operational
xfer.propay.com - SFTP Reports Operational
Bank Transfers Operational
Phones Operational
Regulatory Updates Operational
Testing Environments Operational
Integration TEST Environment Operational
Integrated Gateways Operational
3rd Party Providers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Production Release: New Report Columns on Select Reports Apr 21, 2026 00:00-00:01 MDT

Beginning Tuesday, April 21st, we will be appending two new columns to the end of select reports. The headers for these new columns will be “CHARGEBACK ARN” and “CASE NUMBER”.

The technical details of these columns are as follows:

-Chargeback ARN - Varchar(30)
-Case Number- BigInt

The new columns will be added to the below reports:

Comprehensive Risk Chargeback Report
Comprehensive Risk Retrieval Report
Comprehensive Transaction Detail Report
Affiliate Chargeback Detail Report
Posted on Apr 01, 2026 - 10:14 MDT
Apr 1, 2026
Notice: Upcoming Changes to Stored PAN TEST Data in Propay Partner Integration Environment
Completed - The scheduled maintenance has been completed.
Apr 1, 00:15 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 00:00 MDT
Scheduled - In early April, ProPay will update how Primary Account Number (PAN) data is stored and encrypted in our partner integration environment to comply with corporate security audit findings.

Key Changes:

*PAN Masking: To enhance security, only the first six and last four digits of card data will remain the same in the partner environment. All intervening digits will be replaced with the number one (1) and be re-encrypted at rest.

*Data Retention: Test data will now be retained in the system for a period of 180 days.

Please monitor our status.propay.com for specific implementation dates and further updates.
Mar 3, 11:07 MST
Mar 31, 2026
GP API Boarding Interruptions
Resolved - This incident has been resolved as of March 30 at 11pmMT/1amET.
Mar 31, 09:03 MDT
Monitoring - Our teams have located the cause of the issue and will be implementing a fix overnight to address it.
Mar 30, 15:50 MDT
Identified - We are aware of an issue affecting partners using GP API. We have observed an increase in 215 errors (partially boarded) for signups on the GP API onboarding flow, leading to onboarding interruptions for some users. Our team is actively investigating and will provide updates as they are available.
Mar 30, 10:13 MDT
Mar 30, 2026
Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026

No incidents reported.

Mar 25, 2026

No incidents reported.

Mar 24, 2026

No incidents reported.

Mar 23, 2026

No incidents reported.

Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.

Mar 19, 2026
ProPay March 2026 Database Maintenance Reminder
Completed - The scheduled maintenance has been completed.
Mar 19, 03:05 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 03:00 MDT
Scheduled - At 3:00 a.m. (MT) on Thursday, March 19th, the database system will undergo its monthly maintenance. We anticipate no more than 5 minutes of service interruption during this time frame.
Mar 4, 10:09 MST
Mar 18, 2026

No incidents reported.

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