ProPay Status

All Systems Operational

About This Site

ProPay's home for current solution status, incidents, planned maintenance and solution release events.

Regular Maintenance Windows (Mountain Time)
──────────────────────────────
Database: Every 2nd to last Thursday of the month, 03:00-3:30 (am)
Infrastructure: Every Thursday, 01:00-3:00 (am)
xfer.propay.com: last Thursday of each month, 13:00-15:00
TEST environment: Every Tuesday, 15:00-17:00

Production Processing Solutions Operational

Direct Credit Card and ACH Processing Operational

Websites, Mobile, and Card Readers Operational

Payment Facilitation - Heartland, Portico Operational

Payment Facilitation - Global Payments API (GP API) Operational

Payment Facilitation - Cayan Genius Operational

Production Supporting Solutions Operational

xfer.propay.com - SFTP Reports Operational

Bank Transfers Operational

Phones Operational

Regulatory Updates Operational

Testing Environments Operational

Integration TEST Environment Operational

Integrated Gateways Operational

3rd Party Providers Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 23, 2025

No incidents reported today.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

ProPay Websites Certificates Updates

Completed - The scheduled maintenance has been completed.
Jun 20, 00:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 23:00 MDT

Scheduled - This Thursday night, June 19 between 11pm-12am MT, ProPay teams will be updating website certificates and certificate authority from Entrust to Sectigo.
For most partners, no action will be necessary.
However, older systems or those who do not regularly update certificate stores or authorities may be required to update their certificates to include the Sectigo certificates.

The certificates needed are available at this Sectigo website:
https://support.sectigo.com/articles/Knowledge/Sectigo-Intermediate-Certificates

The 2 main certificates needed are
"Sectigo RSA Organization Validation Secure Server CA [ Intermediate ]" under 'organization validation'
"SHA-2 Root : USERTrust RSA Certification Authority" under 'root certificates'

Please ensure your organizations' technical contacts are aware of this change and contact the ProPay relationship or support team with questions or issues.

Thank you!
Jun 16, 14:03 MDT

Jun 19, 2025

ProPay June 2025 Database Maintenance Reminder

Completed - The scheduled maintenance has been completed.
Jun 19, 03:15 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 03:00 MDT

Scheduled - At 3:00 a.m. (MT) on Thursday, June 19th, the database system will undergo its monthly maintenance. We anticipate no more than 15 minutes of service interruption during this time frame.
Jun 2, 07:48 MDT

Jun 18, 2025

No incidents reported.

Jun 17, 2025

Visa Direct certificate renewal

Resolved - This incident has been resolved.
Jun 17, 08:25 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 16, 13:18 MDT

Investigating - Scheduled release update: On June 17th, between 12:00 am - 5:00 am MDT, Propay will perform an update to the Visa Direct certificate.

*******All services and site may be unavailable during the time frame ********
Jun 16, 11:22 MDT

Jun 16, 2025

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025

No incidents reported.

Jun 11, 2025

No incidents reported.

Jun 10, 2025

ProPay Production Environment Scheduled Release Update 25.4.1 (May Release) (Re-Release)

Completed - The scheduled maintenance has been completed.
Jun 10, 07:57 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 06:57 MDT

Scheduled - On Tuesday, June 10th, between 00:00 and 04:00 (MDT), ProPay will perform an upgrade to the production environment. Version 25.4.1 (May Release). This is a re-release of the release originally scheduled for 5/22.

*** All services and sites may be unavailable during this time frame. ***

*Improve the underlying KYC address logic to better support government entities who have merchant accounts with us, but are not owned/operated by a single individual

*Improve the underlying chargeback logic in the ProPay system to allow multiple chargebacks on a single transaction when necessary.
Jun 6, 06:58 MDT

Jun 9, 2025

No incidents reported.