Investigating - We are aware of an issue with text invoices sent from the mobile app and website not being received. The screen will indicate the invoice has been sent, but the intended recipient does not receive a message. This only affects invoices sent via SMS text. Payment invoices sent via email continue to function normally. We are investigating and will provide an update as soon as we have more insight into the problem.
Jun 8, 18:29 MDT

About This Site

ProPay's home for current solution status, incidents, planned maintenance and solution release events.
ProPay regularly conducts maintenance at the following times:
Database: 3rd Thursday of the month between 3-3:30am MT
Infrastructure: Thursdays between 1am-3am Mountain Time.
xfer.propay.com: Last Thursday of each month between 1pm-3pm MT. This may include brief disconnects.
TEST environment patching: 1am-3am MT, typically on the 3rd or 4th Thursday.
TEST environment releases: 1600-1700MT, Tuesdays and Fridays.

Production Processing Solutions Operational
Credit Card and ACH Processing Operational
Websites, Mobile, and Card Readers Operational
Production Supporting Solutions Operational
xfer.propay.com - SFTP Reports Operational
Batch File Processing & Commissions Operational
Bank Transfers Operational
Phones ? Operational
Testing Environments Operational
Integration TEST Environment Operational
Sandbox Test Environment - Future Releases Operational
Integrated Gateways Operational
Chase Paymentech - Orbital Gateway Operational
Network Merchants Operational
Web Collect Operational
Meritus Operational
CyberSource Operational
Other 3rd Party Gateways Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
Sep 21, 16:14 MDT
Scheduled - Today (Tuesday, September 21st), between 15:00 p.m. and 16:00 p.m. (MDT), ProPay updated the partner integration test environment to version 21.09.1.

*** All services and sites may be unavailable during this time frame. ***

This release has limited changes, as we continue to focus on stability and reliability improvements, and on expansion of internal capabilities.

The update includes the following fixes:

* Fixed an address update bug that interfered with internal EIN updates by the Risk group, leading to 1099-K delays. (139999)
* Fixed two internal bugs related to à la carte fee refunds.


UPCOMING CHANGES TO PREPARE FOR:

* We plan to implement a new transaction state in various reports in an upcoming release. Transactions that previously carried the transaction description of '+CC', where they have been captured by the customer, but not settled or funded by ProPay, will now carry the description of '+CC Capture' until they are funded or settled.

* Reminder to partners and merchants processing debt repayment transactions: the API indicator for DebtRepayment must be submitted with the transaction in order to utilize the program. Be advised this will be more stringently enforced starting in September 2021.
Sep 21, 16:13 MDT
Late release notification: on Tuesday, September 14th, between 12:00 a.m. and 05:00 a.m. (MDT), ProPay updated the live production system to version 21.09.1.

This release has limited changes, as we continue to focus on stability and reliability improvements, and on expansion of internal capabilities.

The update includes the following fixes:

* Fixed an address update bug that interfered with internal EIN updates by the Risk group, leading to 1099-K delays. (139999)
* Fixed two internal bugs related to à la carte fee refunds.


UPCOMING CHANGES TO PREPARE FOR:

* We plan to implement a new transaction state in various reports in an upcoming release. Transactions that previously carried the transaction description of '+CC', where they have been captured by the customer, but not settled or funded by ProPay, will now carry the description of '+CC Capture' until they are funded or settled.

* Reminder to partners and merchants processing debt repayment transactions: the API indicator for DebtRepayment must be submitted with the transaction in order to utilize the program. Be advised this will be more stringently enforced starting in September 2021.
Posted on Sep 21, 16:26 MDT
On Tuesday, September 28th, between 00:00 and 05:00 (MDT), ProPay will perform platform maintenance, upgrading to version 21.09.2 on the live production system.

We anticipate no interruption in service during this update.

This release has limited changes, as we continue to focus on expansion of internal capabilities, and improvements to stability, scalability, and reliability.

Important reminders:

* Transaction API submissions must include the API DebtRepayment indicator in order to participate in the program. More stringent enforcement began on September 2021.

* To ensure the best 1099-K experience, please work with your merchants during Q4 to ensure all ProPay accounts have current business and tax ID documentation. Partners should be receiving a 1099-K TIN Matching report via xfer.propay.com SFTP to confirm with merchants that their data is accurate for 1099-K reporting. Please refer to https://support.propay.com/support/solutions/articles/33000259230-1099-k-information-and-faqs for general details about 1099-K processes.
Posted on Sep 24, 16:31 MDT
Past Incidents
Sep 24, 2021

No incidents reported today.

Sep 23, 2021
Completed - The scheduled maintenance has been completed.
Sep 23, 03:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 03:00 MDT
Scheduled - At 3am (MDT) on Thursday, September 23rd, the database system maintenance will undergo its monthly maintenance. We anticipate no more than 10 minutes of service interruption during this time frame.
Sep 7, 15:17 MDT
Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.