ProPay Status

All Systems Operational

About This Site

ProPay's home for current solution status, incidents, planned maintenance and solution release events.

Regular Maintenance Windows (Mountain Time)
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Database: Every 2nd to last Thursday of the month, 03:00-3:30 (am)
Infrastructure: Every Thursday, 01:00-3:00 (am)
xfer.propay.com: last Thursday of each month, 13:00-15:00
TEST environment: Every Tuesday, 15:00-17:00

Production Processing Solutions Operational

Direct Credit Card and ACH Processing Operational

Websites, Mobile, and Card Readers Operational

Payment Facilitation - Heartland, Portico Operational

Payment Facilitation - Global Payments API (GP API) Operational

Payment Facilitation - Cayan Genius Operational

Production Supporting Solutions Operational

xfer.propay.com - SFTP Reports Operational

Bank Transfers Operational

Phones Operational

Regulatory Updates Operational

Testing Environments Operational

Integration TEST Environment Operational

Integrated Gateways Operational

3rd Party Providers Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 16, 2025

No incidents reported today.

Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025

No incidents reported.

Dec 10, 2025

No incidents reported.

Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

ProPay Funding Delay Issue

Resolved - This issue is resolved. Bank transfers have been or will be initiated for partners whose bank transfers are initiated by Global Payments (ProPay). Partners whose solutions initiate bank transfers will need to re-run those processes prior to 7pm ET to ensure they are included in today's bank transfer files.
Dec 5, 11:54 MST

Identified - We have identified the issue and are implementing a fix. For partners who initiate their own bank transfers, they will need to re-initiate those bank transfer requests. Global teams will work on re-running sweep bank transfer jobs for other affected partners.
Dec 5, 10:53 MST

Investigating - We are aware of an issue of delayed funding for merchants using the Heartland/Portico/ProPay Payment Facilitation solution.

Our teams working to identify and resolve the issue as quickly as possible and will provide updates as we have more information.
Dec 5, 08:53 MST

Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.