All Systems Operational

About This Site

ProPay's home for current solution status, incidents, planned maintenance and solution release events.
ProPay regularly conducts maintenance at the following times:
Database: 3rd Thursday of the month between 3-3:30am MT
Infrastructure: Thursdays between 1am-3am Mountain Time.
xfer.propay.com: Last Thursday of each month between 1pm-3pm MT. This may include brief disconnects.
TEST environment patching: 1am-3am MT, typically on the 3rd or 4th Thursday.
TEST environment releases: 1600-1700MT, Tuesdays and Fridays.

Production Processing Solutions Operational
Credit Card and ACH Processing Operational
Websites, Mobile, and Card Readers Operational
Production Supporting Solutions Operational
xfer.propay.com - SFTP Reports Operational
Batch File Processing & Commissions Operational
Bank Transfers Operational
Testing Environments Operational
Integration TEST Environment Operational
Sandbox Test Environment - Future Releases Operational
Integrated Gateways Operational
Chase Paymentech - Orbital Gateway Operational
Network Merchants Operational
Web Collect Operational
Meritus Operational
CyberSource Operational
Other 3rd Party Gateways Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
INFO Notice - ProPay Changes for 2020 1099-K Tax Forms Jan 31, 10:00-11:00 MST
Update - We have updated the FAQs related to 1099-K forms for 2020. One key change is that API and website edits of merchant data will only affect current and future years' forms. If a merchant makes a data update that warrants an amended return for 2020 (name or TIN for example), the change must be accompanied by a request to ProPay support teams to issue an amended 1099-K with the updated data.
Jan 27, 13:05 MST
Scheduled - ProPay has partnered with a 3rd party provider for delivery of 2020 1099-K tax forms.
Key changes to the process compared to prior years include:

- Printed 1099-Ks will be sent directly to merchants
- Digital copies will not be uploaded to www.propay.com or https://xfer.propay.com
- Requests for corrections will take 4-6 weeks to process

Additional details are covered in the support article below.
Please review for further information on these changes and contact us with any questions.
We encourage continued efforts by integrated partners to ensure merchant business and tax information is kept current with ProPay to avoid inaccuracies or delays in merchants receiving 1099-K forms.

https://support.propay.com/a/solutions/articles/33000259230?portalId=33000065776
Jan 11, 16:50 MST
Past Incidents
Jan 28, 2021

No incidents reported today.

Jan 27, 2021

No incidents reported.

Jan 26, 2021

No incidents reported.

Jan 25, 2021

No incidents reported.

Jan 24, 2021

No incidents reported.

Jan 23, 2021
SEV0 ProPay System INFO
Resolved - This incident has been resolved
Jan 23, 14:14 MST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 23, 14:12 MST
Identified - We have transferred all traffic over to our secondary data center to mitigate any further timeout issues while we investigate further. We are not seeing any further timeout issues now that it has been switched over. We will investigate further and provide updates as we receive them.
Jan 23, 14:10 MST
Investigating - We are aware of an issue that is affecting more than just our third party providers. We are seeing some timeouts due to this. We are currently investigating the issue.
Jan 23, 13:42 MST
Monitoring - We will continue to monitor the situation and update you with any further information as we receive it.
Jan 23, 13:03 MST
Identified - A third party application that we use to evaluate the validity of transactions is down. We are seeing some timeouts due to this. We will continue to monitor the situation and provide further information as we receive it.
Jan 23, 13:02 MST
Investigating - We are aware of an issue that may impact transactions being processed through more than one of our third party connections. The extent of the issue is not yet known, but our teams are investigating.
Jan 23, 10:30 MST
Jan 22, 2021

No incidents reported.

Jan 21, 2021
ProPay Monthly Database Maintenance Reminder
Completed - The scheduled maintenance has been completed.
Jan 21, 03:15 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 03:00 MST
Scheduled - ProPay will perform regular database maintenance Jan 21, 2021 (3rd Thursday) at 3am MT.
We anticipate all sites and services will be unavailable for less than 15 minutes.
Jan 13, 09:22 MST
Jan 20, 2021

No incidents reported.

Jan 19, 2021
SEV4 ProPay Processing Timeouts
Resolved - Issues on one of our nodes lead to a degradation of performance on that node. The node was removed from the pool and normal processing resumed. We are still investigate the cause of the performance issues and will release further details as we identify them. Processing has returned to normal.
Jan 19, 15:39 MST
Monitoring - A fix has been implemented and we are monitoring the situation
Jan 19, 14:58 MST
Identified - The issue has been identified and a fix is being implemented
Jan 19, 14:51 MST
Investigating - We are aware of an issue that may impact your ability to process transactions. The extent of the issue is not yet known, but our teams are assessing the severity of the issue we will provide an update shortly.
Jan 19, 14:41 MST
Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021
SEV3 (High) ProPay System Incident - Processing Timeouts
Postmortem - Read details
Jan 19, 08:58 MST
Resolved - We are aware of an incident resulting in a time out to a number of transactions processed this morning, from 07:48 MST to 08:13 MST.

We identified the root cause of the issue and applied a fix, effective 08:14:00.

We have monitored the fix applied, and these issues should not be recurring further.

We appreciate your patience as always.
Jan 16, 08:26 MST
Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

← Incident History Powered by Statuspage