All Systems Operational

About This Site

ProPay's home for current solution status, incidents, planned maintenance and solution release events.

Regular Maintenance windows (Mountain Time):
Database: 3rd Thursday of the month, 3-3:30am
Infrastructure: Thursdays between 1-3am
xfer.propay.com: Last Thursday of each month between 1-3pm
TEST environment: Tuesdays and Fridays, 16-17:00

Production Processing Solutions Operational
Credit Card and ACH Processing Operational
Websites, Mobile, and Card Readers Operational
Production Supporting Solutions Operational
xfer.propay.com - SFTP Reports Operational
Batch File Processing & Commissions Operational
Bank Transfers Operational
Phones ? Operational
Testing Environments Operational
Integration TEST Environment Operational
Integrated Gateways Operational
Chase Paymentech - Orbital Gateway Operational
Network Merchants Operational
Web Collect Operational
Meritus Operational
CyberSource Operational
Other 3rd Party Gateways Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 1, 2022

No incidents reported today.

Jun 30, 2022

No incidents reported.

Jun 29, 2022

No incidents reported.

Jun 28, 2022

No incidents reported.

Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022
Completed - The scheduled maintenance has been completed.
Jun 23, 03:30 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 03:00 MDT
Scheduled - At 3:00 a.m. (MDT) on Thursday, June 23rd, the database system will undergo its monthly maintenance. We anticipate no more than 15 minutes of service interruption during this time frame.
Jun 17, 16:55 MDT
Jun 22, 2022

No incidents reported.

Jun 21, 2022
Completed - The scheduled maintenance has been completed.
Jun 21, 05:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 00:02 MDT
Scheduled - On Tuesday, June 21st between 00:00 and 05:00 MDT, ProPay will perform platform maintenance, upgrading the live production system to version 22.06.1.

We do not anticipate any interruption to services during this update window.

The update will include the following changes:

* 5 New fields will be added for ProPay Account Signup API requests related to business owner data and sub-merchant acceptance of terms.
Please refer to the ProPay API Manuals for details on these new fields.
USCitizen, BOAttestation, TermsAcceptanceIP, TermsAcceptanceTimeStamp, TermsVersion
https://www.propay.com/en-US/Resources#APIDocs

* Preparatory work to support $0 authorizations
* Re-enablement of text invoicing for ProPay accounts
* Adjustment of auto-debit process to disregard accounts in status 'closed collections'
* Adjustments to authorization behavior for Canadian merchants to reduce declines related to missing CVV2 data
* Correction of an issue where ProPay API transType 19 (Get ProPay Enhanced Account Details) returned a numeric, rather than the text value of account status.
* Adjustment to email notification for paid email invoices to correctly populate transaction numbers.
* Disablement of unused connections to Meritus gateway for ProtectPay
* Disablement of unused connections to eWay gateway for ProtectPay
* Additional preparation work for international expansion and strategic integrations

Jun 17, 17:01 MDT
Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022
Completed - The scheduled maintenance has been completed.
Jun 17, 16:29 MDT
Scheduled - Please note on May 1st, 2022 the following Cipher Suites from our external endpoints will be disabled per Global Payments Cryptographic Protection Standards.

TLS_RSA_WITH_AES_256_GCM_SHA384
TLS_RSA_WITH_AES_256_CBC_SHA256
TLS_RSA_WITH_AES_128_GCM_SHA256
TLS_RSA_WITH_AES_256_CBC_SHA
TLS_RSA_WITH_AES_128_CBC_SHA256
TLS_RSA_WITH_AES_128_CBC_SHA

Please work and engage with your technical teams to ensure these ciphers are no longer being used by the disabled date.

The below ciphers can be used as replacements.

TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384
TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384
TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256
TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256
TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA
TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA

Mar 9, 14:03 MST