All Systems Operational

About This Site

ProPay's home for current solution status, incidents, planned maintenance and solution release events.

Regular Maintenance Windows (Mountain Time)
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Database: Every 2nd to last Thursday of the month, 03:00-3:30 (am)
Infrastructure: Every Thursday, 01:00-3:00 (am)
xfer.propay.com: last Thursday of each month, 13:00-15:00
TEST environment: Every Tuesday, 15:00-17:00

Production Processing Solutions Operational
Credit Card and ACH Processing Operational
Websites, Mobile, and Card Readers Operational
Production Supporting Solutions Operational
xfer.propay.com - SFTP Reports Operational
Batch File Processing & Commissions Operational
Bank Transfers Operational
Phones ? Operational
Regulatory Updates ? Operational
Testing Environments Operational
Integration TEST Environment Operational
Integrated Gateways Operational
Chase Paymentech - Orbital Gateway Operational
Network Merchants Operational
Web Collect Operational
Meritus Operational
CyberSource Operational
Other 3rd Party Gateways Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Effective Monday, April 1st the ProPay Client Support team will no longer perform manual bank account updates.

You will need to be able to complete bank account updates either via the API or SSO pages at this time, to ensure that there are no disruptions in your ability to service your merchants.

The Single Sign On Page manual can be found here:
https://www.propay.com/en-US/Developer/Editing-SSO

The API Manuals can be found here:
https://www.propay.com/en-US/Documents/API-Docs/ProPay-API-Manual-XML
https://www.propay.com/en-US/Documents/API-Docs/ProPay-API-Manual-REST

If you need any assistance in being able to integrate either option into your support flow or have any additional questions, please reach out to clientsupport@propay.com and we will be happy to assist you ahead of this deadline.

Posted on Jan 08, 2024 - 10:43 MST
Global Payments Inc. has received notification of changes to the operating regulations effective April 2024 by Visa®, Mastercard®, Discover® Network and American Express®. Global Payments Inc. has reviewed and analyzed the changes and is providing documentation.

Our proprietary systems will be updated and certified by the required release dates. These updates may require changes to your authorization and/or settlement systems and your internal business processes and procedures. Regulatory items listed below may not apply to all business types.

You can review the regulatory notice document here:

https://support.propay.com/support/solutions/articles/33000287587-propay-april-2024-card-brand-regulatory-document

Posted on Feb 12, 2024 - 11:45 MST
In order to better conform with improved dispute automation tools, our document upload methods for chargeback documentation will discontinue support for the following formats:

.bmp, .png, .doc, and .docx.

These upload methods include:

*ProPay API Trans Type 46
*The Chargeback Single Sign On (SSO) page - Document/UploadDocument (Risk Retrievals & Chargebacks)
*Epay.propay.com
*Other future portal solutions

While this will happen no sooner than May 2024, partners should prepare now to submit document uploads only using .pdf, .jpg, .jpeg, .tif, and .tiff formats.

In addition, for partners using TransType 47 for Retrieval Request documentation who are also using the below solutions, you will need to use the Trans Type 46 going forward for both Chargebacks and Risk Retrievals to benefit from coming dispute automation features.

*Direct Transaction Entry “Genius” solution
*Direct Transation Entry “TransIT” solution
*ProPay ProtectPay card processing solution with ProPay Gateway
*ProPay API card processing solutions

Please send any questions you may have about the coming changes to your relationship manager or the Client Support team.

Posted on Jan 19, 2024 - 11:54 MST
Past Incidents
Mar 28, 2024

No incidents reported today.

Mar 27, 2024
Completed - The scheduled maintenance has been completed.
Mar 27, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 00:00 MDT
Scheduled - On Wednesday, March 27, between 12AM-4AM MST, ProPay will deploy a hotfix to address internal system functionality updates related to our signup identity verification service.

We expect no service interruption during this update window.

Mar 22, 11:20 MDT
Mar 26, 2024

No incidents reported.

Mar 25, 2024

No incidents reported.

Mar 24, 2024

No incidents reported.

Mar 23, 2024

No incidents reported.

Mar 22, 2024

No incidents reported.

Mar 21, 2024
Resolved - ProPay and Global Payments teams have been investigating reports of erroneous merchant descriptors for American Express transactions.
We have identified the source of the issue and have implemented a change which should address the problem going forward.
Transactions identified were primarily impacted between 3/6/2024 to 3/21/2024 17:30MT.

We apologize for the related disruptions. Our teams will continue to review the situation to identify additional opportunities to improve the merchant and cardholder experience and prevent a recurrence of this type of issue.

Mar 21, 18:20 MDT
Completed - The scheduled maintenance has been completed.
Mar 21, 03:15 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 03:00 MDT
Scheduled - At 3:00 a.m. (MDT) on Thursday, March 21st, the database system will undergo its monthly maintenance. We anticipate no more than 15 minutes of service interruption during this time frame.
Mar 1, 10:45 MST
Mar 20, 2024

No incidents reported.

Mar 19, 2024
Resolved - This issue had been resolved on the Experian end. A password was deleted on their side, which should not have been. Successfully boarded accounts to correct consumer status id as of 2024-03-19 00:30:24
Mar 19, 06:52 MDT
Update - We have continued to investigate with our Identity Verification partner and have identified some possible changes to address. We are working on implementing those and reviewing the solution further.
Mar 18, 15:58 MDT
Investigating - We are aware of an issue that is preventing signup transactions from passing automated identity verification.
Our teams are working to resolve the issue as quickly as possible.

Mar 18, 11:02 MDT
Completed - The scheduled maintenance has been completed.
Mar 19, 01:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 00:00 MDT
Scheduled - On Tuesday, March 19th, between 00:00 and 05:00 (MDT), ProPay will perform platform maintenance, upgrading the live production system to version 24.2.1 (March Release)

This deployment was originally scheduled for Thursday, March 14th, and will be occurring Tuesday, March 19th instead.

We do not anticipate any interruption to services during this update window.

The update will include the following change:

*Removal of the default logic for monthly limits, average transaction amount, and max transaction amount from TransType 01 signups. When an account is created via TT01 and values are not submitted for ‘MonthlyBankCardVolume’, ‘HighestTicket’, and ‘AverageTicket’, the system will now assign NULL values.

Mar 15, 09:06 MDT
Mar 18, 2024
Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024
Resolved - This incident has been resolved.
Mar 14, 21:17 MDT
Investigating - We are aware of an issue with processing Propay Master Cards. Our teams are working to resolve the issue as quickly as possible.
Mar 14, 18:19 MDT
Completed - The scheduled maintenance has been completed.
Mar 14, 15:15 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 15:00 MDT
Scheduled - As a reminder, Global Payments Inc. has received notification of changes to the operating regulations effective April 2024 by Visa®, Mastercard®, Discover® Network and American Express®. Global Payments Inc. has reviewed and analyzed the changes and is providing documentation.

Our proprietary systems will be updated and certified by the required release dates. These updates may require changes to your authorization and/or settlement systems and your internal business processes and procedures. Regulatory items listed below may not apply to all business types.

You can review the regulatory notice document here:

https://support.propay.com/support/solutions/articles/33000287587-propay-april-2024-card-brand-regulatory-document

Mar 14, 11:43 MDT
Completed - The scheduled maintenance has been completed.
Mar 14, 05:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 00:00 MDT
Scheduled - On Thursday, March 14th, between 00:00 and 05:00 (MDT), ProPay will perform platform maintenance, upgrading the live production system to version 24.2.1 (March Release)

We do not anticipate any interruption to services during this update window.

The update will include the following change:

*Removal of the default logic for monthly limits, average transaction amount, and max transaction amount from TransType 01 signups. When an account is created via TT01 and values are not submitted for ‘MonthlyBankCardVolume’, ‘HighestTicket’, and ‘AverageTicket’, the system will now assign NULL values.

Mar 7, 08:18 MST