All Systems Operational

About This Site

ProPay's home for current solution status, incidents, planned maintenance and solution release events.

Regular Maintenance Windows (Mountain Time)
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Database: Every 2nd to last Thursday of the month, 03:00-3:30 (am)
Infrastructure: Every Thursday, 01:00-3:00 (am)
xfer.propay.com: last Thursday of each month, 13:00-15:00
TEST environment: Every Tuesday, 15:00-17:00

Production Processing Solutions Operational
Credit Card and ACH Processing Operational
Websites, Mobile, and Card Readers Operational
Production Supporting Solutions Operational
xfer.propay.com - SFTP Reports Operational
Batch File Processing & Commissions Operational
Bank Transfers Operational
Phones ? Operational
Regulatory Updates ? Operational
Testing Environments Operational
Integration TEST Environment Operational
Integrated Gateways Operational
Chase Paymentech - Orbital Gateway Operational
Network Merchants Operational
Web Collect Operational
Meritus Operational
CyberSource Operational
Other 3rd Party Gateways Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ACH Authorization Compliance Reminder Mar 1, 2024 00:00-01:00 MST
Global Payments Inc. has been asked to remind all partners and their sub-merchants that NACHA rules require obtaining authorization to originate ACH entries on customer’s bank account and to retain that authorization for a period of at least 2 years.

We have been provided a breakdown to remind merchants of their requirements and the potential fines that may be assessed should they be found not to be compliant.

That document can be found here:

https://support.propay.com/en/support/solutions/articles/33000287373-ach-authorization-compliance-reminder

and can be provided to your merchants to ensure they are in compliance.

Posted on Jan 29, 2024 - 10:38 MST
Effective Monday, April 1st the ProPay Client Support team will no longer perform manual bank account updates.

You will need to be able to complete bank account updates either via the API or SSO pages at this time, to ensure that there are no disruptions in your ability to service your merchants.

The Single Sign On Page manual can be found here:
https://www.propay.com/en-US/Developer/Editing-SSO

The API Manuals can be found here:
https://www.propay.com/en-US/Documents/API-Docs/ProPay-API-Manual-XML
https://www.propay.com/en-US/Documents/API-Docs/ProPay-API-Manual-REST

If you need any assistance in being able to integrate either option into your support flow or have any additional questions, please reach out to clientsupport@propay.com and we will be happy to assist you ahead of this deadline.

Posted on Jan 08, 2024 - 10:43 MST
Global Payments Inc. has received notification of changes to the operating regulations effective April 2024 by Visa®, Mastercard®, Discover® Network and American Express®. Global Payments Inc. has reviewed and analyzed the changes and is providing documentation.

Our proprietary systems will be updated and certified by the required release dates. These updates may require changes to your authorization and/or settlement systems and your internal business processes and procedures. Regulatory items listed below may not apply to all business types.

You can review the regulatory notice document here:

https://support.propay.com/support/solutions/articles/33000287587-propay-april-2024-card-brand-regulatory-document

Posted on Feb 12, 2024 - 11:45 MST
In order to better conform with improved dispute automation tools, our document upload methods for chargeback documentation will discontinue support for the following formats:

.bmp, .png, .doc, and .docx.

These upload methods include:

*ProPay API Trans Type 46
*The Chargeback Single Sign On (SSO) page - Document/UploadDocument (Risk Retrievals & Chargebacks)
*Epay.propay.com
*Other future portal solutions

While this will happen no sooner than May 2024, partners should prepare now to submit document uploads only using .pdf, .jpg, .jpeg, .tif, and .tiff formats.

In addition, for partners using TransType 47 for Retrieval Request documentation who are also using the below solutions, you will need to use the Trans Type 46 going forward for both Chargebacks and Risk Retrievals to benefit from coming dispute automation features.

*Direct Transaction Entry “Genius” solution
*Direct Transation Entry “TransIT” solution
*ProPay ProtectPay card processing solution with ProPay Gateway
*ProPay API card processing solutions

Please send any questions you may have about the coming changes to your relationship manager or the Client Support team.

Posted on Jan 19, 2024 - 11:54 MST
Past Incidents
Feb 24, 2024

No incidents reported today.

Feb 23, 2024

No incidents reported.

Feb 22, 2024
Completed - The scheduled maintenance has been completed.
Feb 22, 05:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 00:00 MST
Scheduled - On Thursday, February 22nd, between 00:00 and 05:00 (MDT), ProPay will perform platform maintenance, upgrading the live production system to version 24.1.1 (Feb. Release)

We do not anticipate any interruption to services during this update window.

The update will include the following changes:

*A new SSO Page (Device/NewSignup&DevicePayment) has been created to allow merchants to pay for their signup fee and/or signup fee and new device fee when payment fails originally on signup

*Extend the "Get ProPay Enhanced Account Details" method (Transaction Type 19) to match the ACH Hold descriptors in the Signup Report, as outlined in Appendix E of the ProFac Reporting Suite documentation. Those descriptors include the following:

ACHToManualHold – (1 or 0, on or off) indicates whether a manual hold has been placed on ACH transfers.
ACHToAPIHold – 1 or 0, (on or off) This is whether a manual hold has been placed on ACH API transfers
CKOutRejectHold – 1 or 0, (on or off) This is whether a hold has been placed on outbound ( )
CCSoftLimitsHold – 1 or 0, (on or off) This is whether a hold has been triggered by exceeding soft limits for credit card processing
ACHSoftLimitHold – 1 or 0, (on or off) This is whether a hold has been triggered by exceeding soft limits for ACH transactions
ACHFromManualHold – 1 or 0, (on or off) This is whether a hold has been manually placed on ACHFrom transfers
ACHFromAPIHold – 1 or 0, (on or off) This is whether a hold has been placed on ACHFrom API transfers
CKInRejectHold – 1 or 0, (on or off) This is whether a hold has been placed
ACHToUKBACSMandateHold – The functionality that allows the merchant to be paid has been disabled due to the UK BACS Mandate. The BACS Mandate has not been completed.
ACHFromUKBACSMandateHold – The functionality that allows ProPay to collect funds form the merchant bank account has been disabled due to the UK BACS Mandate. The BACS Mandate has not been completed.

Feb 20, 09:14 MST
Feb 21, 2024

No incidents reported.

Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024
Completed - The scheduled maintenance has been completed.
Feb 15, 03:15 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 03:00 MST
Scheduled - At 3:00 a.m. (MDT) on Thursday, February 15th, the database system will undergo its monthly maintenance. We anticipate no more than 15 minutes of service interruption during this time frame.
Feb 5, 11:30 MST
Feb 14, 2024

No incidents reported.

Feb 13, 2024
Completed - The scheduled maintenance has been completed.
Feb 13, 17:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 15:00 MST
Scheduled - On Tuesday, February 13th between 15:00 and 17:00 (MDT), ProPay will perform an update on the partner integration test environment to version 24.1.1 (Feb. Release)


*** All services and sites may be unavailable during this time frame. ***


*A new SSO Page (Device/NewSignup&DevicePayment) has been created to allow merchants to pay for their signup fee and/or signup fee and new device fee when payment fails originally on signup


*Extend the "Get ProPay Enhanced Account Details" method (Transaction Type 19) to match the ACH Hold descriptors in the Signup Report, as outlined in Appendix E of the ProFac Reporting Suite documentation. Those descriptors include the following:

ACHToManualHold – (1 or 0, on or off) indicates whether a manual hold has been placed on ACH transfers.
ACHToAPIHold – 1 or 0, (on or off) This is whether a manual hold has been placed on ACH API transfers
CKOutRejectHold – 1 or 0, (on or off) This is whether a hold has been placed on outbound ( )
CCSoftLimitsHold – 1 or 0, (on or off) This is whether a hold has been triggered by exceeding soft limits for credit card processing
ACHSoftLimitHold – 1 or 0, (on or off) This is whether a hold has been triggered by exceeding soft limits for ACH transactions
ACHFromManualHold – 1 or 0, (on or off) This is whether a hold has been manually placed on ACHFrom transfers
ACHFromAPIHold – 1 or 0, (on or off) This is whether a hold has been placed on ACHFrom API transfers
CKInRejectHold – 1 or 0, (on or off) This is whether a hold has been placed
ACHToUKBACSMandateHold – The functionality that allows the merchant to be paid has been disabled due to the UK BACS Mandate. The BACS Mandate has not been completed.
ACHFromUKBACSMandateHold – The functionality that allows ProPay to collect funds form the merchant bank account has been disabled due to the UK BACS Mandate. The BACS Mandate has not been completed.

Feb 5, 12:41 MST
Feb 12, 2024

No incidents reported.

Feb 11, 2024

No incidents reported.

Feb 10, 2024

No incidents reported.