Update - We are continuing to investigate this issue.
Dec 23, 2022 - 13:28 MST
Investigating - The safety of your merchant accounts is our highest priority. As a temporary security measure, we find it necessary to disable the Flash Funds feature on all accounts. We sincerely apologize for the loss of this feature and hope to restore it as soon as possible.

This has no effect on the ability of account owners to perform normal bank transfers.

In the interim, if any of your customers want to utilize Flash Funds, they may call our Customer Service line to speak with an agent and perform a higher level of manual verification, after which we will temporarily enable it on the individual account to permit the transfer.

Dec 23, 2022 - 12:19 MST

About This Site

ProPay's home for current solution status, incidents, planned maintenance and solution release events.

Regular Maintenance Windows (Mountain Time)
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Database: Every 2nd to last Thursday of the month, 03:00-3:30 (am)
Infrastructure: Every Thursday, 01:00-3:00 (am)
xfer.propay.com: last Thursday of each month, 13:00-15:00
TEST environment: Every Tuesday, 15:00-17:00

Production Processing Solutions Operational
Credit Card and ACH Processing Operational
Websites, Mobile, and Card Readers Operational
Production Supporting Solutions Operational
xfer.propay.com - SFTP Reports Operational
Batch File Processing & Commissions Operational
Bank Transfers Operational
Phones ? Operational
Testing Environments Operational
Integration TEST Environment Operational
Integrated Gateways Operational
Chase Paymentech - Orbital Gateway Operational
Network Merchants Operational
Web Collect Operational
Meritus Operational
CyberSource Operational
Other 3rd Party Gateways Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
On Tuesday, February 14th, between 00:00 and 05:00 (MDT), ProPay will perform platform maintenance, upgrading the live production system to version 23.02.1.

We do not anticipate any interruption to services during this update window.

The update will include the following changes:

* A new API response element is returned for authorization and processing requests 'ExternalTransactionIdentifier'. Partner systems will need to ensure they can handle the new return value. Re-Released from 22.12.1 - Has remained functional in Partner Integration since PI release 22.12.1.
* A fix of an identified defect with the Comprehensive Risk Chargeback report. Chargebacks will remain on the report for 60 days without a representment and up to an additional 90 days after a representment is received.
* Addition of an optional tag ‘CultureCode’ within the Personal Data group of a TransType01 - Create ProPay Account - to be used when sending account emails in different languages.
* Addition of Canadian time zones and Canadian Attributes in the Device Ordering group of a TransType01 - Create ProPay Account.
* Addition of a new optional group within ProPay API TransType 42 - Edit a ProPay Account. The Update Rate Group will allow partners with enabled permissions to update CP (card present) and CNP (card not present) rates on an account level. This optional group will be available for both the XML- https://www.propay.com/en-US/Documents/API-Docs/ProPay-API-Manual-XML and REST API - https://www.propay.com/en-US/Documents/API-Docs/ProPay-API-Manual-REST (Delayed from 22.12.1).
* Addition of 4 new columns at the end of the Affiliate 1099K Report: AccountBusinessType | First Name | Last Name | B Notice Status (1="first notice", 2="second notice", 3="third notice", or 0="no notice needed) (Delayed from 23.1.1).
* A fix to address an issue where some incorrect data was used for some January 1099-Ks. Additional work will take place to ensure that this data stays up to date for subsequent years.
* Improvements to 1099-K data maintenance and reporting processes.
* Preparation work to allow the option to customize the time in which the Affiliate Signup Detail report is generated and delivered.
* Preparation work to allow tiers to be excluded from a configured affiliate bank transfer job.
* Continued preparation work for international expansion and strategic integrations.



Reminder:
On Thursday, February 16th ProPay will update the public server SSH key for our SFTP solution xfer.propay.com. Client connections to ProPay's reporting solution will need to be updated and accept the new key in order to continue to connect to the service. Partners should plan to check and update their connection on that day to avoid disruption in connecting to xfer.propay.com. Client solutions may prompt users to accept the new key, or you may contact us for the details of the new public key ahead of the change.

Posted on Feb 02, 2023 - 15:31 MST
xfer.propay.com SFTP Solution Public SSH Key Update Feb 16, 2023 08:00 - Feb 17, 2023 00:00 MST
On Thursday, February 16th ProPay will update the public server SSH key for our SFTP solution xfer.propay.com. Client connections to ProPay's reporting solution will need to be updated and accept the new key in order to continue to connect to the service. Partners should plan to check and update their connection on that day to avoid disruption in connecting to xfer.propay.com. Client solutions may prompt users to accept the new key, or you may contact us for the details of the new public key ahead of the change.
Posted on Jan 17, 2023 - 16:22 MST
Past Incidents
Feb 8, 2023

No incidents reported today.

Feb 7, 2023
Completed - The scheduled maintenance has been completed.
Feb 7, 17:02 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 15:00 MST
Scheduled - On Tuesday, February 7th between 15:00 and 17:00 (MDT), ProPay will perform an update on the partner integration test environment to version 23.2.1.

*** All services and sites may be unavailable during this time frame. ***

The update will include the following changes:

* A new API response element is returned for authorization and processing requests 'ExternalTransactionIdentifier'. Partner systems will need to ensure they can handle the new return value. Re-
Released from 22.12.1 - Has remained functional in Partner Integration since PI release 22.12.1.
* A fix of an identified defect with the Comprehensive Risk Chargeback report. Chargebacks will remain on the report for 60 days without a representment and up to an additional 90 days after a representment is received.
* Addition of an optional tag ‘CultureCode’ within the Personal Data group of a TransType01 - Create ProPay Account - to be used when sending account emails in different languages.
* Addition of Canadian time zones and Canadian Attributes in the Device Ordering group of a TransType01 - Create ProPay Account.
* Addition of a new optional group within ProPay API TransType 42 - Edit a ProPay Account. The Update Rate Group will allow partners with enabled permissions to update CP (card present) and CNP (card not present) rates on an account level. This optional group will be available for both the XML- https://www.propay.com/en-US/Documents/API-Docs/ProPay-API-Manual-XML and REST API - https://www.propay.com/en-US/Documents/API-Docs/ProPay-API-Manual-REST (Delayed from 22.12.1).
* Addition of 4 new columns at the end of the Affiliate 1099K Report: AccountBusinessType | First Name | Last Name | B Notice Status (1="first notice", 2="second notice", 3="third notice", or 0="no notice needed) (Delayed from 23.1.1).
* A fix to address an issue where some incorrect data was used for some January 1099-Ks. Additional work will take place to ensure that this data stays up to date for subsequent years.
* Improvements to 1099-K data maintenance and reporting processes.
* Preparation work to allow the option to customize the time in which the Affiliate Signup Detail report is generated and delivered.
* Preparation work to allow tiers to be excluded from a configured affiliate bank transfer job.
* Continued preparation work for international expansion and strategic integrations.


Reminder:
On Thursday, February 16th ProPay will update the public server SSH key for our SFTP solution xfer.propay.com. Client connections to ProPay's reporting solution will need to be updated and accept the new key in order to continue to connect to the service. Partners should plan to check and update their connection on that day to avoid disruption in connecting to xfer.propay.com. Client solutions may prompt users to accept the new key, or you may contact us for the details of the new public key ahead of the change.

Feb 2, 15:25 MST
Feb 6, 2023

No incidents reported.

Feb 5, 2023

No incidents reported.

Feb 4, 2023

No incidents reported.

Feb 3, 2023

No incidents reported.

Feb 2, 2023

No incidents reported.

Feb 1, 2023
Completed - The scheduled maintenance has been completed.
Feb 1, 01:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 00:00 MST
Scheduled - Please note on Wednesday, February 1st, 2023, we will disable connections to our external endpoints using the following ciphers, per Global Payments Cryptographic Protection Standards.

TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA
TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA

Please work and engage with your technical teams to ensure these ciphers are no longer being used by the disabled date.

The below ciphers can be used as replacements.

TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384
TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384
TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256
TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256

We anticipate no impact for partners using software with an up-to-date cryptography suite.

Jan 17, 12:14 MST
Jan 31, 2023

No incidents reported.

Jan 30, 2023
Completed - The scheduled maintenance has been completed.
Jan 30, 05:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 00:00 MST
Scheduled - On Monday, January 30th, between 00:00 and 05:00 (MDT), ProPay will perform platform maintenance, upgrading the live production system to version 23.01.1.

We do not anticipate any interruption to services during this update window.

The update will include the following changes:
* Addition of 1 new column at the end of the Comprehensive Transaction Detail Report: ‘ARN’ - Acquirer Reference Number (New column will reflect beginning 1/24)
* Addition of 4 new columns at the end of the Affiliate 1099K Report: AccountBusinessType | First Name | Last Name | B Notice Status (1="first notice", 2="second notice", 3="third notice", or 0="no notice needed)
* Addition of status 262 - Missing or Invalid Bank Name. This response will be provided on a TransType 01 call (Create ProPay Account) of the ProPay API if the optional bank name field is blank and the provided routing number doesn’t match or align to a financial institution - https://www.propay.com/en-US/Documents/API-Docs/ProPay-API-Appendix-B-Responses
* Addition of the Attempt Number (ProPay Transaction Number) in the response message of a TransType 221 Account Fee – A La Carte fee transaction call - https://www.propay.com/en-US/Documents/API-Docs/ProPay-API-Manual-XML
* Improvements to 1099-K data maintenance and reporting processes
* Continued preparation work for international expansion and strategic integrations.

Reminder:
The New API response element ‘ExternalTransactionIdentifier’ will not be included until the 23.2.1 release - currently scheduled for 2/14/2023. Integrated partner systems will need to be updated to handle this and other new API response elements in the future by Feb. 14, 2023.

Jan 20, 09:15 MST
Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.