All Systems Operational
About This Site
ProPay's home for current solution status, incidents, planned maintenance and solution release events.
Regular Maintenance Windows (Mountain Time)
──────────────────────────────
Database: Every 2nd to last Thursday of the month, 03:00-3:30 (am)
Infrastructure: Every Thursday, 01:00-3:00 (am)
xfer.propay.com: last Thursday of each month, 13:00-15:00
TEST environment: Every Tuesday, 15:00-17:00
Production Processing Solutions
Operational
Direct Credit Card and ACH Processing
Operational
Websites, Mobile, and Card Readers
Operational
Payment Facilitation - Heartland, Portico
Operational
Payment Facilitation - Global Payments API (GP API)
Operational
Payment Facilitation - Cayan Genius
Operational
Production Supporting Solutions
Operational
xfer.propay.com - SFTP Reports
Operational
Bank Transfers
Operational
Phones
Operational
Regulatory Updates
Operational
Testing Environments
Operational
Integration TEST Environment
Operational
Integrated Gateways
Operational
3rd Party Providers
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
New Ticketing System Oct 12, 2026 08:00 - Oct 14, 2026 08:00 MDT
NEW TICKETING SYSTEM
As part of our ongoing investment in your Partner Experience, we are transitioning support requests to a new ticketing system. Starting October 12th, we ask that all support inquiries, technical questions, and operational issues be submitted through our ticketing system by emailing our team at support@gp-propay.zendesk.com
This will be used as the primary system for managing support requests and tracking issue resolution. Once a ticket is submitted, you will receive notifications and updates as we progress to ticket closure. This transition is designed to make support interactions simpler, faster, and more transparent while providing the foundation for continued improvement to your overall experience.
To open a ticket, simply email support@gp-propay.zendesk.com with a detailed description of your request. Our team will review, route, and manage your inquiry through the appropriate support channels as they do today.
Posted on Oct 07, 2026 - 08:29 MDT
As part of our ongoing investment in your Partner Experience, we are transitioning support requests to a new ticketing system. Starting October 12th, we ask that all support inquiries, technical questions, and operational issues be submitted through our ticketing system by emailing our team at support@gp-propay.zendesk.com
This will be used as the primary system for managing support requests and tracking issue resolution. Once a ticket is submitted, you will receive notifications and updates as we progress to ticket closure. This transition is designed to make support interactions simpler, faster, and more transparent while providing the foundation for continued improvement to your overall experience.
To open a ticket, simply email support@gp-propay.zendesk.com with a detailed description of your request. Our team will review, route, and manage your inquiry through the appropriate support channels as they do today.
Posted on Oct 07, 2026 - 08:29 MDT