All Systems Operational

About This Site

ProPay's home for current solution status, incidents, planned maintenance and solution release events.

Regular Maintenance Windows (Mountain Time)
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Database: Every 2nd to last Thursday of the month, 03:00-3:30 (am)
Infrastructure: Every Thursday, 01:00-3:00 (am)
xfer.propay.com: last Thursday of each month, 13:00-15:00
TEST environment: Every Tuesday, 15:00-17:00

Production Processing Solutions Operational
Direct Credit Card and ACH Processing Operational
Websites, Mobile, and Card Readers Operational
Payment Facilitation - Heartland, Portico ? Operational
Payment Facilitation - Global Payments API (GP API) ? Operational
Payment Facilitation - Cayan Genius ? Operational
Production Supporting Solutions Operational
xfer.propay.com - SFTP Reports Operational
Bank Transfers Operational
Phones ? Operational
Regulatory Updates ? Operational
Testing Environments Operational
Integration TEST Environment Operational
Integrated Gateways Operational
3rd Party Providers ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jun 23, 2025

No incidents reported today.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025
Completed - The scheduled maintenance has been completed.
Jun 20, 00:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 23:00 MDT
Scheduled - This Thursday night, June 19 between 11pm-12am MT, ProPay teams will be updating website certificates and certificate authority from Entrust to Sectigo.
For most partners, no action will be necessary.
However, older systems or those who do not regularly update certificate stores or authorities may be required to update their certificates to include the Sectigo certificates.

The certificates needed are available at this Sectigo website:
https://support.sectigo.com/articles/Knowledge/Sectigo-Intermediate-Certificates

The 2 main certificates needed are
"Sectigo RSA Organization Validation Secure Server CA [ Intermediate ]" under 'organization validation'
"SHA-2 Root : USERTrust RSA Certification Authority" under 'root certificates'

Please ensure your organizations' technical contacts are aware of this change and contact the ProPay relationship or support team with questions or issues.

Thank you!

Jun 16, 14:03 MDT
Jun 19, 2025
Completed - The scheduled maintenance has been completed.
Jun 19, 03:15 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 03:00 MDT
Scheduled - At 3:00 a.m. (MT) on Thursday, June 19th, the database system will undergo its monthly maintenance. We anticipate no more than 15 minutes of service interruption during this time frame.
Jun 2, 07:48 MDT
Jun 18, 2025

No incidents reported.

Jun 17, 2025
Resolved - This incident has been resolved.
Jun 17, 08:25 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 16, 13:18 MDT
Investigating - Scheduled release update: On June 17th, between 12:00 am - 5:00 am MDT, Propay will perform an update to the Visa Direct certificate.


*******All services and site may be unavailable during the time frame ********

Jun 16, 11:22 MDT
Jun 16, 2025
Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025

No incidents reported.

Jun 11, 2025

No incidents reported.

Jun 10, 2025
Completed - The scheduled maintenance has been completed.
Jun 10, 07:57 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 06:57 MDT
Scheduled - On Tuesday, June 10th, between 00:00 and 04:00 (MDT), ProPay will perform an upgrade to the production environment. Version 25.4.1 (May Release). This is a re-release of the release originally scheduled for 5/22.

*** All services and sites may be unavailable during this time frame. ***

*Improve the underlying KYC address logic to better support government entities who have merchant accounts with us, but are not owned/operated by a single individual

*Improve the underlying chargeback logic in the ProPay system to allow multiple chargebacks on a single transaction when necessary.

Jun 6, 06:58 MDT
Jun 9, 2025

No incidents reported.