Investigating - We are aware of an issue with text invoices sent from the mobile app and website not being received. The screen will indicate the invoice has been sent, but the intended recipient does not receive a message. This only affects invoices sent via SMS text. Payment invoices sent via email continue to function normally. We are investigating and will provide an update as soon as we have more insight into the problem.
Jun 8, 18:29 MDT
Jun 8, 18:29 MDT
About This Site
ProPay's home for current solution status, incidents, planned maintenance and solution release events.
ProPay regularly conducts maintenance at the following times:
Database: 3rd Thursday of the month between 3-3:30am MT
Infrastructure: Thursdays between 1am-3am Mountain Time.
xfer.propay.com: Last Thursday of each month between 1pm-3pm MT. This may include brief disconnects.
TEST environment patching: 1am-3am MT, typically on the 3rd or 4th Thursday.
TEST environment releases: 1600-1700MT, Tuesdays and Fridays.
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xfer.propay.com - SFTP Reports
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Bank Transfers
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Degraded Performance
Partial Outage
Major Outage
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Scheduled Maintenance
ProPay Partner Integration (Test) Environment Scheduled Update 21.09.1
Sep 21, 16:14-16:15 MDT
Update -
We will be undergoing scheduled maintenance during this time.
Sep 21, 16:14 MDT
Sep 21, 16:14 MDT
Scheduled -
Today (Tuesday, September 21st), between 15:00 p.m. and 16:00 p.m. (MDT), ProPay updated the partner integration test environment to version 21.09.1.
*** All services and sites may be unavailable during this time frame. ***
This release has limited changes, as we continue to focus on stability and reliability improvements, and on expansion of internal capabilities.
The update includes the following fixes:
* Fixed an address update bug that interfered with internal EIN updates by the Risk group, leading to 1099-K delays. (139999)
* Fixed two internal bugs related to à la carte fee refunds.
UPCOMING CHANGES TO PREPARE FOR:
* We plan to implement a new transaction state in various reports in an upcoming release. Transactions that previously carried the transaction description of '+CC', where they have been captured by the customer, but not settled or funded by ProPay, will now carry the description of '+CC Capture' until they are funded or settled.
* Reminder to partners and merchants processing debt repayment transactions: the API indicator for DebtRepayment must be submitted with the transaction in order to utilize the program. Be advised this will be more stringently enforced starting in September 2021.
Sep 21, 16:13 MDT
*** All services and sites may be unavailable during this time frame. ***
This release has limited changes, as we continue to focus on stability and reliability improvements, and on expansion of internal capabilities.
The update includes the following fixes:
* Fixed an address update bug that interfered with internal EIN updates by the Risk group, leading to 1099-K delays. (139999)
* Fixed two internal bugs related to à la carte fee refunds.
UPCOMING CHANGES TO PREPARE FOR:
* We plan to implement a new transaction state in various reports in an upcoming release. Transactions that previously carried the transaction description of '+CC', where they have been captured by the customer, but not settled or funded by ProPay, will now carry the description of '+CC Capture' until they are funded or settled.
* Reminder to partners and merchants processing debt repayment transactions: the API indicator for DebtRepayment must be submitted with the transaction in order to utilize the program. Be advised this will be more stringently enforced starting in September 2021.
Sep 21, 16:13 MDT
ProPay Production Environment Scheduled Update 21.09.1
Sep 21, 16:27-16:28 MDT
Late release notification: on Tuesday, September 14th, between 12:00 a.m. and 05:00 a.m. (MDT), ProPay updated the live production system to version 21.09.1.
This release has limited changes, as we continue to focus on stability and reliability improvements, and on expansion of internal capabilities.
The update includes the following fixes:
* Fixed an address update bug that interfered with internal EIN updates by the Risk group, leading to 1099-K delays. (139999)
* Fixed two internal bugs related to à la carte fee refunds.
UPCOMING CHANGES TO PREPARE FOR:
* We plan to implement a new transaction state in various reports in an upcoming release. Transactions that previously carried the transaction description of '+CC', where they have been captured by the customer, but not settled or funded by ProPay, will now carry the description of '+CC Capture' until they are funded or settled.
* Reminder to partners and merchants processing debt repayment transactions: the API indicator for DebtRepayment must be submitted with the transaction in order to utilize the program. Be advised this will be more stringently enforced starting in September 2021.
Posted on Sep 21, 16:26 MDT
This release has limited changes, as we continue to focus on stability and reliability improvements, and on expansion of internal capabilities.
The update includes the following fixes:
* Fixed an address update bug that interfered with internal EIN updates by the Risk group, leading to 1099-K delays. (139999)
* Fixed two internal bugs related to à la carte fee refunds.
UPCOMING CHANGES TO PREPARE FOR:
* We plan to implement a new transaction state in various reports in an upcoming release. Transactions that previously carried the transaction description of '+CC', where they have been captured by the customer, but not settled or funded by ProPay, will now carry the description of '+CC Capture' until they are funded or settled.
* Reminder to partners and merchants processing debt repayment transactions: the API indicator for DebtRepayment must be submitted with the transaction in order to utilize the program. Be advised this will be more stringently enforced starting in September 2021.
Posted on Sep 21, 16:26 MDT
ProPay Production Environment Scheduled Release Update to Version 21.09.2
Sep 28, 00:00-05:00 MDT
On Tuesday, September 28th, between 00:00 and 05:00 (MDT), ProPay will perform platform maintenance, upgrading to version 21.09.2 on the live production system.
We anticipate no interruption in service during this update.
This release has limited changes, as we continue to focus on expansion of internal capabilities, and improvements to stability, scalability, and reliability.
Important reminders:
* Transaction API submissions must include the API DebtRepayment indicator in order to participate in the program. More stringent enforcement began on September 2021.
* To ensure the best 1099-K experience, please work with your merchants during Q4 to ensure all ProPay accounts have current business and tax ID documentation. Partners should be receiving a 1099-K TIN Matching report via xfer.propay.com SFTP to confirm with merchants that their data is accurate for 1099-K reporting. Please refer to https://support.propay.com/support/solutions/articles/33000259230-1099-k-information-and-faqs for general details about 1099-K processes.
Posted on Sep 24, 16:31 MDT
We anticipate no interruption in service during this update.
This release has limited changes, as we continue to focus on expansion of internal capabilities, and improvements to stability, scalability, and reliability.
Important reminders:
* Transaction API submissions must include the API DebtRepayment indicator in order to participate in the program. More stringent enforcement began on September 2021.
* To ensure the best 1099-K experience, please work with your merchants during Q4 to ensure all ProPay accounts have current business and tax ID documentation. Partners should be receiving a 1099-K TIN Matching report via xfer.propay.com SFTP to confirm with merchants that their data is accurate for 1099-K reporting. Please refer to https://support.propay.com/support/solutions/articles/33000259230-1099-k-information-and-faqs for general details about 1099-K processes.
Posted on Sep 24, 16:31 MDT