Investigating - The phone lines for Client Support have not been ringing the team reliably and consistently. We have a ticket open with our VOIP provider and hope to correct the problem as quickly as possible. We apologize for the disruption. We will be sure to prioritize our responsiveness to emails sent to clientsupport@propay.com.
May 5, 14:54 MDT

About This Site

ProPay's home for current solution status, incidents, planned maintenance and solution release events.
ProPay regularly conducts maintenance at the following times:
Database: 3rd Thursday of the month between 3-3:30am MT
Infrastructure: Thursdays between 1am-3am Mountain Time.
xfer.propay.com: Last Thursday of each month between 1pm-3pm MT. This may include brief disconnects.
TEST environment patching: 1am-3am MT, typically on the 3rd or 4th Thursday.
TEST environment releases: 1600-1700MT, Tuesdays and Fridays.

Production Processing Solutions Operational
Credit Card and ACH Processing Operational
Websites, Mobile, and Card Readers Operational
Production Supporting Solutions Degraded Performance
xfer.propay.com - SFTP Reports Operational
Batch File Processing & Commissions Operational
Bank Transfers Operational
Phones ? Degraded Performance
Testing Environments Operational
Integration TEST Environment Operational
Sandbox Test Environment - Future Releases Operational
Integrated Gateways Operational
Chase Paymentech - Orbital Gateway Operational
Network Merchants Operational
Web Collect Operational
Meritus Operational
CyberSource Operational
Other 3rd Party Gateways Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
On Tuesday, May 11th, between 02:00 and 05:00 (MDT), ProPay will perform platform maintenance, upgrading to version 21.05 on the live production system.

This update includes the following key fixes and improvements:

* Improvement: the system will permit bank accounts containing hyphens and periods.
* Bug fix: revoked split sweep transfers will re-sweep to the correct account.
* New feature: multi-factor authentication. We will gradually enable this capability at the affiliate level, beginning in mid-May. Email-only for 21.05, mobile text added in 21.06. (Separate announcement to follow.)
Posted on May 4, 14:09 MDT
Past Incidents
May 6, 2021

No incidents reported today.

May 5, 2021

Unresolved incident: Client Support phone line intermittent problems.

May 4, 2021
Completed - The scheduled maintenance has been completed.
May 4, 17:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 15:01 MDT
Update - We will be undergoing scheduled maintenance during this time.
May 4, 14:16 MDT
Scheduled - Today (Tuesday, May 4th), between 15:00 and 17:00 (MDT), ProPay will perform an update on the partner integration test environment to version 21.05.

*** All services and sites may be unavailable during this time frame. ***

This update includes the following key fixes and improvements:

* Improvement: the system will permit bank accounts containing hyphens and periods.
* Bug fix: revoked split sweep transfers will re-sweep to the correct account.
* New feature: multi-factor authentication; enabled on a per-affiliate basis, for slow beta roll-out (separate announcement will follow).
May 4, 10:43 MDT
May 3, 2021
Resolved - The troubled server was pulled and a fix applied by our teams has resolved the issue. Our system issue occurred between 10:00 AM to 10:25 AM MST.
May 3, 11:12 MDT
Update - We are continuing to monitor for any further issues.
May 3, 11:01 MDT
Monitoring - Although we continue to monitor the event it looks like the fix that was implemented has resolved the issue.
May 3, 10:50 MDT
Update - We are continuing to work on a fix for this issue.
May 3, 10:19 MDT
Update - We are continuing to work on a fix for this issue.
May 3, 10:12 MDT
Update - We are continuing to work on a fix for this issue.
May 3, 10:11 MDT
Identified - The issue has been identified and a fix is being implemented.
May 3, 10:09 MDT
Investigating - We found that a single server was causing an issue and our teams are wring on a quick resolution to prevent further processing loss.
May 3, 09:57 MDT
May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021

No incidents reported.

Apr 28, 2021

No incidents reported.

Apr 27, 2021

No incidents reported.

Apr 26, 2021

No incidents reported.

Apr 25, 2021

No incidents reported.

Apr 24, 2021

No incidents reported.

Apr 23, 2021

No incidents reported.

Apr 22, 2021

No incidents reported.