Update - We are continuing to investigate this issue.
Dec 23, 2022 - 13:28 MST
Dec 23, 2022 - 13:28 MST
Investigating - The safety of your merchant accounts is our highest priority. As a temporary security measure, we find it necessary to disable the Flash Funds feature on all accounts. We sincerely apologize for the loss of this feature and hope to restore it as soon as possible.
This has no effect on the ability of account owners to perform normal bank transfers.
In the interim, if any of your customers want to utilize Flash Funds, they may call our Customer Service line to speak with an agent and perform a higher level of manual verification, after which we will temporarily enable it on the individual account to permit the transfer.
Dec 23, 2022 - 12:19 MST
This has no effect on the ability of account owners to perform normal bank transfers.
In the interim, if any of your customers want to utilize Flash Funds, they may call our Customer Service line to speak with an agent and perform a higher level of manual verification, after which we will temporarily enable it on the individual account to permit the transfer.
Dec 23, 2022 - 12:19 MST
About This Site
ProPay's home for current solution status, incidents, planned maintenance and solution release events.
Regular Maintenance Windows (Mountain Time)
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Database: Every 2nd to last Thursday of the month, 03:00-3:30 (am)
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xfer.propay.com: last Thursday of each month, 13:00-15:00
TEST environment: Every Tuesday, 15:00-17:00
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Operational
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?
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Operational
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Degraded Performance
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Scheduled Maintenance
ProPay Production Environment Scheduled Release Update 23.03.2
Apr 4, 2023 00:00-05:00 MDT
Update -
We will be undergoing scheduled maintenance during this time.
Apr 04, 2023 - 00:00 MDT
Apr 04, 2023 - 00:00 MDT
Update -
On Tuesday, April 4th, between 00:00 and 05:00 (MDT), ProPay will perform platform maintenance, upgrading the live production system to version 23.03.2.
We do not anticipate any interruption to services during this update window.
The update will include the following changes:
*Addition of 8 new AMEX related chargeback response codes, as follows:
ChargeBackResponseCode: M49
ResponseCodeDescription: The cardholder claims to have been incorrectly Charged for theft, loss of use, or other fees related to theft or loss of use of a rental vehicle
ChargeBackResponseCode: S02
ResponseCodeDescription: Inquiry closed in Merchant's favor
ChargeBackResponseCode: S03
ResponseCodeDescription: Support received
ChargeBackResponseCode: 061
ResponseCodeDescription: The referenced credit should have been submitted as a Charge
ChargeBackResponseCode: 147
ResponseCodeDescription: The cardholder claims the charge will be paid by their insurance company
ChargeBackResponseCode: 169
ResponseCodeDescription: Charge was submitted in an invalid currency. Credit is required
ChargeBackResponseCode: 170
ResponseCodeDescription: A credit for a cancelled lodging reservation or deposit was not received by the cardholder. Please issue credit or provide a copy of your cancellation policy and explain why credit is not due
ChargeBackResponseCode: 177
ResponseCodeDescription: The cardholder claims this charge was unauthorized
* Enhanced MCC validation on TransType 01 - Create ProPay Account. If a non-allowable MCC is passed, and if that signup passes ID validation, the account will be created but placed in a Hold status, requiring additional review by the Risk group for a manual approval. If no MCC is passed, the tier default will continue to be used.
* Adding the ability to edit the timezone from the Profile/EditBusinessInfo Single-Sign-On page.
* Adding the option to customize the time in which the Affiliate Signup Detail report is generated and delivered.
* Adding the option to allow tiers and accounts to be excluded from a configured affiliate bank transfer job.
* Adding an optional tag ‘CultureCode’ within the Personal Data group of a TransType01 - Create ProPay Account - to be used when sending account emails in different languages.
* An adjustment to allow chargebacks to remain on the ComprehensiveRiskChargebackReport for up to an additional 90 days after a representment is received.
* Modifications to include 4 new columns at the end of the Affiliate 1099K Report: AccountBusinessType | First Name | Last Name | B Notice Status (1="first notice", 2="second notice", 3="third notice", or 0="no notice needed).
* ProPay API TransType 07 message enhancement for Visa void/refunds to include the TAVV/DTTV, TokenRequestorID, and cardholder ID code with the same value as the original authorization. Authorization code added in the response between the tags
* WorldPay and ACapture gateways are no longer supported via ProtectPay
* Continued improvements to 1099-K data maintenance and reporting processes.
* Continued preparation work for international expansion and strategic integrations.
Apr 04, 2023 - 00:00 MDT
We do not anticipate any interruption to services during this update window.
The update will include the following changes:
*Addition of 8 new AMEX related chargeback response codes, as follows:
ChargeBackResponseCode: M49
ResponseCodeDescription: The cardholder claims to have been incorrectly Charged for theft, loss of use, or other fees related to theft or loss of use of a rental vehicle
ChargeBackResponseCode: S02
ResponseCodeDescription: Inquiry closed in Merchant's favor
ChargeBackResponseCode: S03
ResponseCodeDescription: Support received
ChargeBackResponseCode: 061
ResponseCodeDescription: The referenced credit should have been submitted as a Charge
ChargeBackResponseCode: 147
ResponseCodeDescription: The cardholder claims the charge will be paid by their insurance company
ChargeBackResponseCode: 169
ResponseCodeDescription: Charge was submitted in an invalid currency. Credit is required
ChargeBackResponseCode: 170
ResponseCodeDescription: A credit for a cancelled lodging reservation or deposit was not received by the cardholder. Please issue credit or provide a copy of your cancellation policy and explain why credit is not due
ChargeBackResponseCode: 177
ResponseCodeDescription: The cardholder claims this charge was unauthorized
* Enhanced MCC validation on TransType 01 - Create ProPay Account. If a non-allowable MCC is passed, and if that signup passes ID validation, the account will be created but placed in a Hold status, requiring additional review by the Risk group for a manual approval. If no MCC is passed, the tier default will continue to be used.
* Adding the ability to edit the timezone from the Profile/EditBusinessInfo Single-Sign-On page.
* Adding the option to customize the time in which the Affiliate Signup Detail report is generated and delivered.
* Adding the option to allow tiers and accounts to be excluded from a configured affiliate bank transfer job.
* Adding an optional tag ‘CultureCode’ within the Personal Data group of a TransType01 - Create ProPay Account - to be used when sending account emails in different languages.
* An adjustment to allow chargebacks to remain on the ComprehensiveRiskChargebackReport for up to an additional 90 days after a representment is received.
* Modifications to include 4 new columns at the end of the Affiliate 1099K Report: AccountBusinessType | First Name | Last Name | B Notice Status (1="first notice", 2="second notice", 3="third notice", or 0="no notice needed).
* ProPay API TransType 07 message enhancement for Visa void/refunds to include the TAVV/DTTV, TokenRequestorID, and cardholder ID code with the same value as the original authorization. Authorization code added in the response between the tags
* WorldPay and ACapture gateways are no longer supported via ProtectPay
* Continued improvements to 1099-K data maintenance and reporting processes.
* Continued preparation work for international expansion and strategic integrations.
Apr 04, 2023 - 00:00 MDT
Scheduled -
On Tuesday, March 28th, between 00:00 and 05:00 (MDT), ProPay will perform platform maintenance, upgrading the live production system to version 23.03.2.
*** All services and sites may be unavailable during this time frame. ***
The update will include the following changes:
*Addition of 8 new AMEX related chargeback response codes, as follows:
ChargeBackResponseCode: M49
ResponseCodeDescription: The cardholder claims to have been incorrectly Charged for theft, loss of use, or other fees related to theft or loss of use of a rental vehicle
ChargeBackResponseCode: S02
ResponseCodeDescription: Inquiry closed in Merchant's favor
ChargeBackResponseCode: S03
ResponseCodeDescription: Support received
ChargeBackResponseCode: 061
ResponseCodeDescription: The referenced credit should have been submitted as a Charge
ChargeBackResponseCode: 147
ResponseCodeDescription: The cardholder claims the charge will be paid by their insurance company
ChargeBackResponseCode: 169
ResponseCodeDescription: Charge was submitted in an invalid currency. Credit is required
ChargeBackResponseCode: 170
ResponseCodeDescription: A credit for a cancelled lodging reservation or deposit was not received by the cardholder. Please issue credit or provide a copy of your cancellation policy and explain why credit is not due
ChargeBackResponseCode: 177
ResponseCodeDescription: The cardholder claims this charge was unauthorized
* Enhanced MCC validation on TransType 01 - Create ProPay Account. If a non-allowable MCC is passed, and if that signup passes ID validation, the account will be created but placed in a Hold status, requiring additional review by the Risk group for a manual approval. If no MCC is passed, the tier default will continue to be used.
* Adding the ability to edit the timezone from the Profile/EditBusinessInfo Single-Sign-On page.
* Adding the option to customize the time in which the Affiliate Signup Detail report is generated and delivered.
* Adding the option to allow tiers and accounts to be excluded from a configured affiliate bank transfer job.
* Adding an optional tag ‘CultureCode’ within the Personal Data group of a TransType01 - Create ProPay Account - to be used when sending account emails in different languages.
* An adjustment to allow chargebacks to remain on the ComprehensiveRiskChargebackReport for up to an additional 90 days after a representment is received.
* Modifications to include 4 new columns at the end of the Affiliate 1099K Report: AccountBusinessType | First Name | Last Name | B Notice Status (1="first notice", 2="second notice", 3="third notice", or 0="no notice needed).
* ProPay API TransType 07 message enhancement for Visa void/refunds to include the TAVV/DTTV, TokenRequestorID, and cardholder ID code with the same value as the original authorization. Authorization code added in the response between the tags
* WorldPay and ACapture gateways are no longer supported via ProtectPay
* Continued improvements to 1099-K data maintenance and reporting processes.
* Continued preparation work for international expansion and strategic integrations.
Mar 21, 2023 - 10:48 MDT
*** All services and sites may be unavailable during this time frame. ***
The update will include the following changes:
*Addition of 8 new AMEX related chargeback response codes, as follows:
ChargeBackResponseCode: M49
ResponseCodeDescription: The cardholder claims to have been incorrectly Charged for theft, loss of use, or other fees related to theft or loss of use of a rental vehicle
ChargeBackResponseCode: S02
ResponseCodeDescription: Inquiry closed in Merchant's favor
ChargeBackResponseCode: S03
ResponseCodeDescription: Support received
ChargeBackResponseCode: 061
ResponseCodeDescription: The referenced credit should have been submitted as a Charge
ChargeBackResponseCode: 147
ResponseCodeDescription: The cardholder claims the charge will be paid by their insurance company
ChargeBackResponseCode: 169
ResponseCodeDescription: Charge was submitted in an invalid currency. Credit is required
ChargeBackResponseCode: 170
ResponseCodeDescription: A credit for a cancelled lodging reservation or deposit was not received by the cardholder. Please issue credit or provide a copy of your cancellation policy and explain why credit is not due
ChargeBackResponseCode: 177
ResponseCodeDescription: The cardholder claims this charge was unauthorized
* Enhanced MCC validation on TransType 01 - Create ProPay Account. If a non-allowable MCC is passed, and if that signup passes ID validation, the account will be created but placed in a Hold status, requiring additional review by the Risk group for a manual approval. If no MCC is passed, the tier default will continue to be used.
* Adding the ability to edit the timezone from the Profile/EditBusinessInfo Single-Sign-On page.
* Adding the option to customize the time in which the Affiliate Signup Detail report is generated and delivered.
* Adding the option to allow tiers and accounts to be excluded from a configured affiliate bank transfer job.
* Adding an optional tag ‘CultureCode’ within the Personal Data group of a TransType01 - Create ProPay Account - to be used when sending account emails in different languages.
* An adjustment to allow chargebacks to remain on the ComprehensiveRiskChargebackReport for up to an additional 90 days after a representment is received.
* Modifications to include 4 new columns at the end of the Affiliate 1099K Report: AccountBusinessType | First Name | Last Name | B Notice Status (1="first notice", 2="second notice", 3="third notice", or 0="no notice needed).
* ProPay API TransType 07 message enhancement for Visa void/refunds to include the TAVV/DTTV, TokenRequestorID, and cardholder ID code with the same value as the original authorization. Authorization code added in the response between the tags
* WorldPay and ACapture gateways are no longer supported via ProtectPay
* Continued improvements to 1099-K data maintenance and reporting processes.
* Continued preparation work for international expansion and strategic integrations.
Mar 21, 2023 - 10:48 MDT