Update - We are continuing to investigate this issue.
Dec 23, 2022 - 13:28 MST
Dec 23, 2022 - 13:28 MST
Investigating - The safety of your merchant accounts is our highest priority. As a temporary security measure, we find it necessary to disable the Flash Funds feature on all accounts. We sincerely apologize for the loss of this feature and hope to restore it as soon as possible.
This has no effect on the ability of account owners to perform normal bank transfers.
In the interim, if any of your customers want to utilize Flash Funds, they may call our Customer Service line to speak with an agent and perform a higher level of manual verification, after which we will temporarily enable it on the individual account to permit the transfer.
Dec 23, 2022 - 12:19 MST
This has no effect on the ability of account owners to perform normal bank transfers.
In the interim, if any of your customers want to utilize Flash Funds, they may call our Customer Service line to speak with an agent and perform a higher level of manual verification, after which we will temporarily enable it on the individual account to permit the transfer.
Dec 23, 2022 - 12:19 MST
About This Site
ProPay's home for current solution status, incidents, planned maintenance and solution release events.
Regular Maintenance Windows (Mountain Time)
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Database: Every 2nd to last Thursday of the month, 03:00-3:30 (am)
Infrastructure: Every Thursday, 01:00-3:00 (am)
xfer.propay.com: last Thursday of each month, 13:00-15:00
TEST environment: Every Tuesday, 15:00-17:00
Production Processing Solutions
Operational
Credit Card and ACH Processing
Operational
Websites, Mobile, and Card Readers
Operational
Production Supporting Solutions
Operational
xfer.propay.com - SFTP Reports
Operational
Batch File Processing & Commissions
Operational
Bank Transfers
Operational
Phones
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Operational
Testing Environments
Operational
Integration TEST Environment
Operational
Integrated Gateways
Operational
Chase Paymentech - Orbital Gateway
Operational
Network Merchants
Operational
Web Collect
Operational
Meritus
Operational
CyberSource
Operational
Other 3rd Party Gateways
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ProPay Production Environment Scheduled Release Update 23.02.1
Feb 14, 2023 00:00-05:00 MST
On Tuesday, February 14th, between 00:00 and 05:00 (MDT), ProPay will perform platform maintenance, upgrading the live production system to version 23.02.1.
We do not anticipate any interruption to services during this update window.
The update will include the following changes:
* A new API response element is returned for authorization and processing requests 'ExternalTransactionIdentifier'. Partner systems will need to ensure they can handle the new return value. Re-Released from 22.12.1 - Has remained functional in Partner Integration since PI release 22.12.1.
* A fix of an identified defect with the Comprehensive Risk Chargeback report. Chargebacks will remain on the report for 60 days without a representment and up to an additional 90 days after a representment is received.
* Addition of an optional tag ‘CultureCode’ within the Personal Data group of a TransType01 - Create ProPay Account - to be used when sending account emails in different languages.
* Addition of Canadian time zones and Canadian Attributes in the Device Ordering group of a TransType01 - Create ProPay Account.
* Addition of a new optional group within ProPay API TransType 42 - Edit a ProPay Account. The Update Rate Group will allow partners with enabled permissions to update CP (card present) and CNP (card not present) rates on an account level. This optional group will be available for both the XML- https://www.propay.com/en-US/Documents/API-Docs/ProPay-API-Manual-XML and REST API - https://www.propay.com/en-US/Documents/API-Docs/ProPay-API-Manual-REST (Delayed from 22.12.1).
* Addition of 4 new columns at the end of the Affiliate 1099K Report: AccountBusinessType | First Name | Last Name | B Notice Status (1="first notice", 2="second notice", 3="third notice", or 0="no notice needed) (Delayed from 23.1.1).
* A fix to address an issue where some incorrect data was used for some January 1099-Ks. Additional work will take place to ensure that this data stays up to date for subsequent years.
* Improvements to 1099-K data maintenance and reporting processes.
* Preparation work to allow the option to customize the time in which the Affiliate Signup Detail report is generated and delivered.
* Preparation work to allow tiers to be excluded from a configured affiliate bank transfer job.
* Continued preparation work for international expansion and strategic integrations.
Reminder:
On Thursday, February 16th ProPay will update the public server SSH key for our SFTP solution xfer.propay.com. Client connections to ProPay's reporting solution will need to be updated and accept the new key in order to continue to connect to the service. Partners should plan to check and update their connection on that day to avoid disruption in connecting to xfer.propay.com. Client solutions may prompt users to accept the new key, or you may contact us for the details of the new public key ahead of the change.
Posted on Feb 02, 2023 - 15:31 MST
We do not anticipate any interruption to services during this update window.
The update will include the following changes:
* A new API response element is returned for authorization and processing requests 'ExternalTransactionIdentifier'. Partner systems will need to ensure they can handle the new return value. Re-Released from 22.12.1 - Has remained functional in Partner Integration since PI release 22.12.1.
* A fix of an identified defect with the Comprehensive Risk Chargeback report. Chargebacks will remain on the report for 60 days without a representment and up to an additional 90 days after a representment is received.
* Addition of an optional tag ‘CultureCode’ within the Personal Data group of a TransType01 - Create ProPay Account - to be used when sending account emails in different languages.
* Addition of Canadian time zones and Canadian Attributes in the Device Ordering group of a TransType01 - Create ProPay Account.
* Addition of a new optional group within ProPay API TransType 42 - Edit a ProPay Account. The Update Rate Group will allow partners with enabled permissions to update CP (card present) and CNP (card not present) rates on an account level. This optional group will be available for both the XML- https://www.propay.com/en-US/Documents/API-Docs/ProPay-API-Manual-XML and REST API - https://www.propay.com/en-US/Documents/API-Docs/ProPay-API-Manual-REST (Delayed from 22.12.1).
* Addition of 4 new columns at the end of the Affiliate 1099K Report: AccountBusinessType | First Name | Last Name | B Notice Status (1="first notice", 2="second notice", 3="third notice", or 0="no notice needed) (Delayed from 23.1.1).
* A fix to address an issue where some incorrect data was used for some January 1099-Ks. Additional work will take place to ensure that this data stays up to date for subsequent years.
* Improvements to 1099-K data maintenance and reporting processes.
* Preparation work to allow the option to customize the time in which the Affiliate Signup Detail report is generated and delivered.
* Preparation work to allow tiers to be excluded from a configured affiliate bank transfer job.
* Continued preparation work for international expansion and strategic integrations.
Reminder:
On Thursday, February 16th ProPay will update the public server SSH key for our SFTP solution xfer.propay.com. Client connections to ProPay's reporting solution will need to be updated and accept the new key in order to continue to connect to the service. Partners should plan to check and update their connection on that day to avoid disruption in connecting to xfer.propay.com. Client solutions may prompt users to accept the new key, or you may contact us for the details of the new public key ahead of the change.
Posted on Feb 02, 2023 - 15:31 MST
xfer.propay.com SFTP Solution Public SSH Key Update
Feb 16, 2023 08:00 - Feb 17, 2023 00:00 MST
On Thursday, February 16th ProPay will update the public server SSH key for our SFTP solution xfer.propay.com. Client connections to ProPay's reporting solution will need to be updated and accept the new key in order to continue to connect to the service. Partners should plan to check and update their connection on that day to avoid disruption in connecting to xfer.propay.com. Client solutions may prompt users to accept the new key, or you may contact us for the details of the new public key ahead of the change.
Posted on Jan 17, 2023 - 16:22 MST
Posted on Jan 17, 2023 - 16:22 MST