All Systems Operational
About This Site
ProPay's home for current solution status, incidents, planned maintenance and solution release events.
Regular Maintenance Windows (Mountain Time)
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Database: Every 2nd to last Thursday of the month, 03:00-3:30 (am)
Infrastructure: Every Thursday, 01:00-3:00 (am)
xfer.propay.com: last Thursday of each month, 13:00-15:00
TEST environment: Every Tuesday, 15:00-17:00
Production Processing Solutions
Operational
Direct Credit Card and ACH Processing
Operational
Websites, Mobile, and Card Readers
Operational
Payment Facilitation - Heartland, Portico
Operational
Payment Facilitation - Global Payments API (GP API)
Operational
Payment Facilitation - Cayan Genius
Operational
Production Supporting Solutions
Operational
xfer.propay.com - SFTP Reports
Operational
Bank Transfers
Operational
Phones
Operational
Regulatory Updates
Operational
Testing Environments
Operational
Integration TEST Environment
Operational
Integrated Gateways
Operational
3rd Party Providers
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ProPay January 2026 Database Maintenance Reminder Jan 15, 2026 03:00-03:05 MST
At 3:00 a.m. (MT) on Thursday, January 15th, the database system will undergo its monthly maintenance. We anticipate no more than 5 minutes of service interruption during this time frame.
Posted on Jan 13, 2026 - 10:07 MST
Posted on Jan 13, 2026 - 10:07 MST
ProPay Production Environment Scheduled Release Update 25.10.1 (January Release) Jan 22, 2026 00:00-05:00 MST
On Thursday, January 22nd, between 00:00 and 05:00 (MT), ProPay will perform an upgrade to the production environment. Version 25.10.1 (January Release).
*** All services and sites may be unavailable during this time frame. ***
*Improvements are being made to the TIN validation process to improve the accuracy of the TIN Validation Report
*Improvements are being made to all Single Sign-On pages with an address field to prevent address information to be null or spaces.
*We have updated the email notification template used for Chargeback Risk Retrieval events so that the email formatting remains consistent across all processes.
*Payment facilitation partners using GP API will be able to leverage the TransType 43 - Reverse SplitPay Transaction to target authorized CC transactions rather than only captured transactions.
Posted on Jan 13, 2026 - 10:16 MST
*** All services and sites may be unavailable during this time frame. ***
*Improvements are being made to the TIN validation process to improve the accuracy of the TIN Validation Report
*Improvements are being made to all Single Sign-On pages with an address field to prevent address information to be null or spaces.
*We have updated the email notification template used for Chargeback Risk Retrieval events so that the email formatting remains consistent across all processes.
*Payment facilitation partners using GP API will be able to leverage the TransType 43 - Reverse SplitPay Transaction to target authorized CC transactions rather than only captured transactions.
Posted on Jan 13, 2026 - 10:16 MST