ProPay Status

All Systems Operational

About This Site

ProPay's home for current solution status, incidents, planned maintenance and solution release events.
ProPay regularly conducts maintenance at the following times:
Database: 3rd Thursday of the month between 3-3:30am MT
Infrastructure: Thursdays between 1am-3am Mountain Time.
xfer.propay.com: Last Thursday of each month between 1pm-3pm MT. This may include brief disconnects.
TEST environment patching: 1am-3am MT, typically on the 3rd or 4th Thursday.
TEST environment releases: 1600-1700MT, Tuesdays and Fridays.

Production Processing Solutions Operational

Credit Card and ACH Processing Operational

Websites, Mobile, and Card Readers Operational

Production Supporting Solutions Operational

xfer.propay.com - SFTP Reports Operational

Batch File Processing & Commissions Operational

Bank Transfers Operational

Phones Operational

Testing Environments Operational

Integration TEST Environment Operational

Sandbox Test Environment - Future Releases Operational

Integrated Gateways Operational

Chase Paymentech - Orbital Gateway Operational

Network Merchants Operational

Web Collect Operational

Meritus Operational

CyberSource Operational

Other 3rd Party Gateways Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 28, 2021

No incidents reported today.

Oct 27, 2021

No incidents reported.

Oct 26, 2021

No incidents reported.

Oct 25, 2021

SMS text invoices not transmitting

Resolved - Because of the complexity of re-enabling text invoices in a way that will satisfy anti-spam measures required by telecom carriers, our Product team has informed us that we will disable this option for the time being, and consider revisiting the feature at a future date (yet to be determined).
Oct 25, 12:55 MDT

Investigating - We are aware of an issue with text invoices sent from the mobile app and website not being received. The screen will indicate the invoice has been sent, but the intended recipient does not receive a message. This only affects invoices sent via SMS text. Payment invoices sent via email continue to function normally. We are investigating and will provide an update as soon as we have more insight into the problem.
Jun 8, 18:29 MDT

Oct 24, 2021

No incidents reported.

Oct 23, 2021

No incidents reported.

Oct 22, 2021

No incidents reported.

Oct 21, 2021

Worldwide American Express processing outage

Resolved - Amex processing has been solid since 3:02 p.m. EDT, with no more failures observed. Resolving issue.
Oct 21, 20:34 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 21, 13:46 MDT

Update - We are continuing to investigate this issue.
Oct 21, 13:46 MDT

Investigating - We learned of a high rate of Amex processing failures as of about 2:15 p.m. EDT. It is our understanding that this was a system-wide outage, and the system looks to have recovered as of around 2:55 p.m. EDT. Our apologies for the late posting of this notification. We're continuing to monitor and will resolve this status update later today unless we become aware of additional problems.
Oct 21, 13:45 MDT

ProPay Production Environment Scheduled Release Update 21.10.1

Completed - The scheduled maintenance has been completed.
Oct 21, 05:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 00:01 MDT

Scheduled - On Thursday, September 21st, between 00:00 and 05:00 (MDT), ProPay will perform platform maintenance, upgrading to version 21.10.1 on the live production system.

We anticipate no interruption in service during this update.

Apart from the usual focus on stability and reliability improvements, this update will include the following changes:

* ADA compliance updates to My Profile on epay.propay.com.
* Add the ProPay account number to the body of automated representment (chargeback) emails.
* For gross settlement billing, when debit attempts result in an R01 (insufficient funds) rejection response, ProPay will retry the on-file payment method three times before removing it.

Important reminders:

* To ensure the best 1099-K experience, please work with your merchants during Q4 to ensure all accounts have current business and tax ID information. Partners should be receiving a 1099-K TIN Matching report via xfer.propay.com SFTP, which they can use to confirm with merchants that their data is accurate for 1099-K reporting. Please refer to https://support.propay.com/support/solutions/articles/33000259230-1099-k-information-and-faqs for general details about 1099-K processes.

* Transaction API submissions must include the API DebtRepayment indicator in order to participate in the program. More stringent enforcement began in September 2021.
Oct 15, 14:13 MDT

ProPay October database scheduled maintenance reminder

Completed - The scheduled maintenance has been completed.
Oct 21, 03:30 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 03:03 MDT

Scheduled - At 3:00 a.m. (MDT) on Thursday, October 21st, the database system maintenance will undergo its monthly maintenance. We anticipate no more than 10 minutes of service interruption during this time frame.
Oct 12, 09:28 MDT

Oct 20, 2021

No incidents reported.

Oct 19, 2021

No incidents reported.

Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

ProPay Partner Integration (Test) Environment Scheduled Update 21.10.1

Completed - The scheduled maintenance has been completed.
Oct 15, 17:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 15:00 MDT

Scheduled - Today (Friday, October 15th), between 15:00 and 17:00 (MDT), ProPay will perform an update on the partner integration test environment to version 21.10.1

*** All services and sites may be unavailable during this time frame. ***

Apart from the usual focus on stability and reliability improvements, this update will include the following changes:

* ADA compliance updates to My Profile on epay.propay.com.
* Add ProPay account number to body of automated representment (chargeback) email.
* For gross settlement billing, when debit attempts result in an R01 (insufficient funds) rejection response, ProPay will retry the on-file payment method three times before removing it.
Oct 15, 14:07 MDT

Oct 14, 2021

No incidents reported.