Investigating - We are aware of an issue with text invoices sent from the mobile app and website not being received. The screen will indicate the invoice has been sent, but the intended recipient does not receive a message. This only affects invoices sent via SMS text. Payment invoices sent via email continue to function normally. We are investigating and will provide an update as soon as we have more insight into the problem.
Jun 8, 18:29 MDT

About This Site

ProPay's home for current solution status, incidents, planned maintenance and solution release events.
ProPay regularly conducts maintenance at the following times:
Database: 3rd Thursday of the month between 3-3:30am MT
Infrastructure: Thursdays between 1am-3am Mountain Time.
xfer.propay.com: Last Thursday of each month between 1pm-3pm MT. This may include brief disconnects.
TEST environment patching: 1am-3am MT, typically on the 3rd or 4th Thursday.
TEST environment releases: 1600-1700MT, Tuesdays and Fridays.

Production Processing Solutions Operational
Credit Card and ACH Processing Operational
Websites, Mobile, and Card Readers Operational
Production Supporting Solutions Operational
xfer.propay.com - SFTP Reports Operational
Batch File Processing & Commissions Operational
Bank Transfers Operational
Phones ? Operational
Testing Environments Operational
Integration TEST Environment Operational
Sandbox Test Environment - Future Releases Operational
Integrated Gateways Operational
Chase Paymentech - Orbital Gateway Operational
Network Merchants Operational
Web Collect Operational
Meritus Operational
CyberSource Operational
Other 3rd Party Gateways Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
On Tuesday, July 27th, between 12:00 am and 04:00 am (MDT), ProPay will perform platform maintenance, upgrading to version 21.07.2 on the live production system.

We anticipate no interruption in service during this update.

This release has limited changes, as we continue to focus on stability and reliability improvements, and on expansion of internal capabilities.

The update will include the following fixes:

* Bug fix: single-character username in email address causes account creation to fail (tags: sourceEmail, or Email under BeneficialOwnerData section).
* Bug fix: unable to perform SplitPay operation (transType 16 and 33) on transactions initiated with the mobile API, returning status 51.
* Bug fix: correct several website problems with ADA regulation compliance.

UPCOMING CHANGES TO PREPARE FOR:

1. We will implement a new transaction state in various reports within the next couple of releases. Transactions that previously carried the transaction description of '+CC', where they have been captured by the customer, but not settled or funded by ProPay, will now carry the description of '+CC Capture' until they are funded or settled.

2. Reminder to partners and merchants processing debt repayment transactions: the API indicator for "DebtRepayment" must be submitted with transactions in order to utilize the program. Be advised that we will enforce this requirement more stringently, starting in September 2021.
Posted on Jul 22, 15:10 MDT
Past Incidents
Jul 24, 2021

No incidents reported today.

Jul 23, 2021
Completed - The scheduled maintenance has been completed.
Jul 23, 16:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 14:00 MDT
Scheduled - Tomorrow (Friday, July 23nd), between 2:00 pm and 4:00 pm (MDT), ProPay will perform an update on the partner integration test environment to version 21.07.2.

*** All services and sites may be unavailable during this time frame. ***

The update will include the following fixes:

* Bug fix: single-character username in email address causes account creation to fail (tags: sourceEmail, or Email under BeneficialOwnerData section).
* Bug fix: unable to perform SplitPay operation (transType 16 and 33) on transactions initiated with the mobile API, returning status 51.
* Bug fix: correct several website problems with ADA regulation compliance.

UPCOMING CHANGES TO PREPARE FOR:

* We will implement a new transaction state in various reports within the next couple of releases. Transactions that previously carried the transaction description of '+CC', where they have been captured by the customer, but not settled or funded by ProPay, will now carry the description of '+CC Capture' until they are funded or settled.

* Reminder to partners and merchants processing debt repayment transactions: the API indicator for DebtRepayment must be submitted with the transaction in order to utilize the program. Be advised this will be more stringently enforced starting in September 2021.
Jul 22, 15:00 MDT
Jul 22, 2021

No incidents reported.

Jul 21, 2021

No incidents reported.

Jul 20, 2021

No incidents reported.

Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021

No incidents reported.

Jul 15, 2021
Resolved - All reports were manually delivered successfully and we continue to investigate the cause of the issue to help prevent any further delays in reporting.
Jul 15, 08:55 MDT
Investigating - We are aware of an issue that prevented some reports from not generating properly.
Our teams are working to resolve the issue as quickly as possible.
We will provide regular updates until the situation is addressed.

clientsupport@propay.com
801-341-5312
Jul 15, 07:28 MDT
Jul 14, 2021

No incidents reported.

Jul 13, 2021

No incidents reported.

Jul 12, 2021

No incidents reported.

Jul 11, 2021

No incidents reported.

Jul 10, 2021

No incidents reported.