Investigating - An issue was identified with the most recent monthly gross billing process that caused a subset of accounts to either be underbilled or not billed for the month of December. We're working on identifying the extent of the issue and how we can correct it in a timely matter. Unbilled fees will either be included in a subsequent invoice in January or in February's billing cycle.

clientsupport@propay.com
801-341-5312
Jan 7, 16:15 MST
Identified - New incident: Identified

We are actively researching why some Canadian merchants are receiving incorrect bank transfer descriptors. Please note this is is only affecting how the deposits are being displayed on the statements. The correct amounts are still being routed to the correct banking information on file. We have recently started transitioning our mechanism for Canadian transfers and we believe this is related. We will continue to investigate the root cause and solution to this issue.
Nov 26, 13:17 MST
Monitoring - Any ProPay partners using AnywhereCommerce-supplied CX Bluetooth readers manufactured by BBPOS will need to apply a firmware update to these devices before January 1st, 2022. Without the firmware update, the readers will cease to function for processing at the end of the year. You may review this knowledge base article for more details:
https://support.propay.com/a/solutions/articles/33000268568?portalId=33000065776
Nov 15, 13:49 MST

About This Site

ProPay's home for current solution status, incidents, planned maintenance and solution release events.
ProPay regularly conducts maintenance at the following times:
Database: 3rd Thursday of the month between 3-3:30am MT
Infrastructure: Thursdays between 1am-3am Mountain Time.
xfer.propay.com: Last Thursday of each month between 1pm-3pm MT. This may include brief disconnects.
TEST environment patching: 1am-3am MT, typically on the 3rd or 4th Thursday.
TEST environment releases: 1600-1700MT, Tuesdays and Fridays.

Production Processing Solutions Operational
Credit Card and ACH Processing Operational
Websites, Mobile, and Card Readers Operational
Production Supporting Solutions Operational
xfer.propay.com - SFTP Reports Operational
Batch File Processing & Commissions Operational
Bank Transfers Operational
Phones ? Operational
Testing Environments Operational
Integration TEST Environment Operational
Sandbox Test Environment - Future Releases Operational
Integrated Gateways Operational
Chase Paymentech - Orbital Gateway Operational
Network Merchants Operational
Web Collect Operational
Meritus Operational
CyberSource Operational
Other 3rd Party Gateways Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
From 5:00 A.M. to 5:30 AM (ET) on Tuesday, January 25th, we will perform a database system switch.

*** Important: be aware that this will result in a temporary system outage. We anticipate no more than 10 minutes of service interruption during this time frame. ***

We appreciate your patronage, and apologize for the temporary disruption.
Posted on Jan 13, 11:00 MST
Past Incidents
Jan 23, 2022

No incidents reported today.

Jan 22, 2022

No incidents reported.

Jan 21, 2022

No incidents reported.

Jan 20, 2022
Resolved - Between 3:10am MST and 3:51am MT, ProPay experienced an extended period of downtime as a result of our scheduled maintenance, which resulted in transactions failing for that duration.

The situation is now resolved and our teams continued to monitor and troubleshoot any traffic issues until 6:07am MT. Any issues persisting post 6:07am MT should be reported to the team.

Follow up information may be provided once further analysis of the incident is complete.

If you continue experiencing issues after this time, please contact us.

clientsupport@propay.com
801-341-5312
Jan 20, 06:34 MST
Completed - The scheduled maintenance has been completed.
Jan 20, 03:10 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 03:00 MST
Update - We will be undergoing scheduled maintenance during this time.
Jan 13, 10:57 MST
Update - We will be undergoing scheduled maintenance during this time.
Jan 13, 10:55 MST
Scheduled - From 5:00 A.M. to 5:30 AM (ET) on Thursday, January 20th, we will perform a database system switch.

*** Important: be aware that this will result in a temporary system outage. We anticipate no more than 10 minutes of service interruption during this time frame. ***

We will repeat this operation again on January 25th, going back the primary system. We schedule a separate outage notice for that event.

We appreciate your patronage, and apologize for this temporary service disruption.
Jan 13, 10:53 MST
Jan 19, 2022
Completed - The scheduled maintenance has been completed.
Jan 19, 17:16 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 17:15 MST
Scheduled - On Wednesday, January 19th, between 02:00 and 07:00 (ET), ProPay upgraded to version 22.01.1 on the live production system.

Apart from the usual focus on stability and reliability improvements, the update includes the following changes:

* Fixed a bug that sometimes added leading spaces to the merchant descriptor field, potentially leading to settlement delays.
* Modified the PMI (HPP) style sheet to allow customization of the text of the submit and cancel buttons.
* Updated the report pages on epay.propay.com to support the selected time zone.
* Created an alternative, better-performing version of the sweep report. Initially, we will work directly with affiliates to apply this change on a limited basis in coming weeks, to verify that it conforms to partner needs. (This change should be transparent to partners.)
Jan 19, 17:10 MST
Jan 18, 2022

No incidents reported.

Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022

No incidents reported.

Jan 12, 2022

No incidents reported.

Jan 11, 2022

No incidents reported.

Jan 10, 2022

No incidents reported.

Jan 9, 2022

No incidents reported.