All Systems Operational

About This Site

ProPay's home for current solution status, incidents, planned maintenance and solution release events.

Regular Maintenance Windows (Mountain Time)
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Database: Every 2nd to last Thursday of the month, 03:00-3:30 (am)
Infrastructure: Every Thursday, 01:00-3:00 (am)
xfer.propay.com: last Thursday of each month, 13:00-15:00
TEST environment: Every Tuesday, 15:00-17:00

Production Processing Solutions Operational
Credit Card and ACH Processing Operational
Websites, Mobile, and Card Readers Operational
Production Supporting Solutions Operational
xfer.propay.com - SFTP Reports Operational
Batch File Processing & Commissions Operational
Bank Transfers Operational
Phones ? Operational
Regulatory Updates ? Operational
Testing Environments Operational
Integration TEST Environment Operational
Integrated Gateways Operational
Chase Paymentech - Orbital Gateway Operational
Network Merchants Operational
Web Collect Operational
Meritus Operational
CyberSource Operational
Other 3rd Party Gateways Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 30, 2024

No incidents reported today.

May 29, 2024

No incidents reported.

May 28, 2024

No incidents reported.

May 27, 2024

No incidents reported.

May 26, 2024

No incidents reported.

May 25, 2024

No incidents reported.

May 24, 2024

No incidents reported.

May 23, 2024
Completed - The scheduled maintenance has been completed.
May 23, 03:15 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 03:00 MDT
Scheduled - At 3:00 a.m. (MT) on Thursday, May 23rd, the database system will undergo its monthly maintenance. We anticipate no more than 15 minutes of service interruption during this time frame.
May 7, 14:20 MDT
May 22, 2024

No incidents reported.

May 21, 2024
Completed - The scheduled maintenance has been completed.
May 21, 05:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 00:00 MDT
Scheduled - On Tuesday, May 21st, between 00:00 and 05:00 (MDT), ProPay will perform platform maintenance, upgrading the live production system to version 24.4.1 (May Release)

We do not anticipate any interruption to services during this update window.

The update will include the following changes:

*Update the SSO Page “PropayCard\UpdatePin” to allow users in Active OR Reset Pin status to update the PPMC Pin on that page.

*Update the SSO Page “Report/TaxInformation” to allow users to see only the last three years’ reports.

*Update the Reporting API (https://www.propay.com/en-US/Documents/API-Docs/ProPay-Reporting-API-Manual) to include the new report option “Get Chargeback Status” to get transaction chargeback status and description.

May 13, 07:39 MDT
May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.