Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 04, 2023 - 00:00 MDT
Update
We will be undergoing scheduled maintenance during this time.
Posted Apr 04, 2023 - 00:00 MDT
Update
On Tuesday, April 4th, between 00:00 and 05:00 (MDT), ProPay will perform platform maintenance, upgrading the live production system to version 23.03.2.
We do not anticipate any interruption to services during this update window.
The update will include the following changes: *Addition of 8 new AMEX related chargeback response codes, as follows:
ChargeBackResponseCode: M49 ResponseCodeDescription: The cardholder claims to have been incorrectly Charged for theft, loss of use, or other fees related to theft or loss of use of a rental vehicle
ChargeBackResponseCode: S02 ResponseCodeDescription: Inquiry closed in Merchant's favor
ChargeBackResponseCode: S03 ResponseCodeDescription: Support received
ChargeBackResponseCode: 061 ResponseCodeDescription: The referenced credit should have been submitted as a Charge
ChargeBackResponseCode: 147 ResponseCodeDescription: The cardholder claims the charge will be paid by their insurance company
ChargeBackResponseCode: 169 ResponseCodeDescription: Charge was submitted in an invalid currency. Credit is required
ChargeBackResponseCode: 170 ResponseCodeDescription: A credit for a cancelled lodging reservation or deposit was not received by the cardholder. Please issue credit or provide a copy of your cancellation policy and explain why credit is not due
ChargeBackResponseCode: 177 ResponseCodeDescription: The cardholder claims this charge was unauthorized
* Enhanced MCC validation on TransType 01 - Create ProPay Account. If a non-allowable MCC is passed, and if that signup passes ID validation, the account will be created but placed in a Hold status, requiring additional review by the Risk group for a manual approval. If no MCC is passed, the tier default will continue to be used. * Adding the ability to edit the timezone from the Profile/EditBusinessInfo Single-Sign-On page. * Adding the option to customize the time in which the Affiliate Signup Detail report is generated and delivered. * Adding the option to allow tiers and accounts to be excluded from a configured affiliate bank transfer job. * Adding an optional tag ‘CultureCode’ within the Personal Data group of a TransType01 - Create ProPay Account - to be used when sending account emails in different languages. * An adjustment to allow chargebacks to remain on the ComprehensiveRiskChargebackReport for up to an additional 90 days after a representment is received. * Modifications to include 4 new columns at the end of the Affiliate 1099K Report: AccountBusinessType | First Name | Last Name | B Notice Status (1="first notice", 2="second notice", 3="third notice", or 0="no notice needed). * ProPay API TransType 07 message enhancement for Visa void/refunds to include the TAVV/DTTV, TokenRequestorID, and cardholder ID code with the same value as the original authorization. Authorization code added in the response between the tags * WorldPay and ACapture gateways are no longer supported via ProtectPay * Continued improvements to 1099-K data maintenance and reporting processes. * Continued preparation work for international expansion and strategic integrations.
Posted Apr 04, 2023 - 00:00 MDT
Scheduled
On Tuesday, March 28th, between 00:00 and 05:00 (MDT), ProPay will perform platform maintenance, upgrading the live production system to version 23.03.2.
*** All services and sites may be unavailable during this time frame. ***
The update will include the following changes:
*Addition of 8 new AMEX related chargeback response codes, as follows:
ChargeBackResponseCode: M49 ResponseCodeDescription: The cardholder claims to have been incorrectly Charged for theft, loss of use, or other fees related to theft or loss of use of a rental vehicle
ChargeBackResponseCode: S02 ResponseCodeDescription: Inquiry closed in Merchant's favor
ChargeBackResponseCode: S03 ResponseCodeDescription: Support received
ChargeBackResponseCode: 061 ResponseCodeDescription: The referenced credit should have been submitted as a Charge
ChargeBackResponseCode: 147 ResponseCodeDescription: The cardholder claims the charge will be paid by their insurance company
ChargeBackResponseCode: 169 ResponseCodeDescription: Charge was submitted in an invalid currency. Credit is required
ChargeBackResponseCode: 170 ResponseCodeDescription: A credit for a cancelled lodging reservation or deposit was not received by the cardholder. Please issue credit or provide a copy of your cancellation policy and explain why credit is not due
ChargeBackResponseCode: 177 ResponseCodeDescription: The cardholder claims this charge was unauthorized
* Enhanced MCC validation on TransType 01 - Create ProPay Account. If a non-allowable MCC is passed, and if that signup passes ID validation, the account will be created but placed in a Hold status, requiring additional review by the Risk group for a manual approval. If no MCC is passed, the tier default will continue to be used. * Adding the ability to edit the timezone from the Profile/EditBusinessInfo Single-Sign-On page. * Adding the option to customize the time in which the Affiliate Signup Detail report is generated and delivered. * Adding the option to allow tiers and accounts to be excluded from a configured affiliate bank transfer job. * Adding an optional tag ‘CultureCode’ within the Personal Data group of a TransType01 - Create ProPay Account - to be used when sending account emails in different languages. * An adjustment to allow chargebacks to remain on the ComprehensiveRiskChargebackReport for up to an additional 90 days after a representment is received. * Modifications to include 4 new columns at the end of the Affiliate 1099K Report: AccountBusinessType | First Name | Last Name | B Notice Status (1="first notice", 2="second notice", 3="third notice", or 0="no notice needed). * ProPay API TransType 07 message enhancement for Visa void/refunds to include the TAVV/DTTV, TokenRequestorID, and cardholder ID code with the same value as the original authorization. Authorization code added in the response between the tags * WorldPay and ACapture gateways are no longer supported via ProtectPay * Continued improvements to 1099-K data maintenance and reporting processes. * Continued preparation work for international expansion and strategic integrations.
Posted Mar 21, 2023 - 10:48 MDT
This scheduled maintenance affected: Production Processing Solutions (Credit Card and ACH Processing, Websites, Mobile, and Card Readers), Integrated Gateways (Chase Paymentech - Orbital Gateway, Network Merchants, Web Collect, Meritus, CyberSource, Other 3rd Party Gateways), and Production Supporting Solutions (xfer.propay.com - SFTP Reports, Batch File Processing & Commissions, Bank Transfers).