ProPay Status - SEV3 (High) ProPay System Incident

SEV3 (High) ProPay System Incident - Processing Timeouts

Incident Report for ProPay

Postmortem

The brief interruption was caused by a single application node experiencing performance issues.

Technical teams are currently working on improving a few key elements of the processing services to enhance stability and recovery.

Posted Jan 19, 2021 - 08:58 MST

Resolved

We are aware of an incident resulting in a time out to a number of transactions processed this morning, from 07:48 MST to 08:13 MST.

We identified the root cause of the issue and applied a fix, effective 08:14:00.

We have monitored the fix applied, and these issues should not be recurring further.

We appreciate your patience as always.

Posted Jan 16, 2021 - 08:26 MST

This incident affected: Production Processing Solutions (Credit Card and ACH Processing).