ProPay System Processing Issue

Incident Report for ProPay

Resolved

We are aware of an issue that prevented some tokenized transactions from being processed between 1:11pm ET to 2:54pm ET on the ProPay-Portico solution.

This issue has been identified and resolved, and tokenized transaction processing should be working without incident currently.
Posted Mar 12, 2026 - 14:07 MDT
This incident affected: Production Processing Solutions (Payment Facilitation - Heartland, Portico).