This issue had been resolved on the Experian end. A password was deleted on their side, which should not have been. Successfully boarded accounts to correct consumer status id as of 2024-03-19 00:30:24
Posted Mar 19, 2024 - 06:52 MDT
Update
We have continued to investigate with our Identity Verification partner and have identified some possible changes to address. We are working on implementing those and reviewing the solution further.
Posted Mar 18, 2024 - 15:58 MDT
Investigating
We are aware of an issue that is preventing signup transactions from passing automated identity verification. Our teams are working to resolve the issue as quickly as possible.
Posted Mar 18, 2024 - 11:02 MDT
This incident affected: Production Processing Solutions (Credit Card and ACH Processing).