We have been made aware that there was an issue in processing some refunds that were initiated 10/7/26.
We have identified and resubmitted all the transactions which did not refund successfully, and our SPM team will be in contact with partners with any affected merchants, with specific transaction information.
Posted Oct 22, 2026 - 10:28 MDT
This incident affected: Production Processing Solutions (Direct Credit Card and ACH Processing).