Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Feb 10, 2026 - 00:00 MST
Scheduled
On Tuesday, February 10th, between 00:00 and 05:00 (MT), ProPay will perform an upgrade to the production environment. Version 25.12.1 (February Release).
*** All services and sites may be unavailable during this time frame. ***
*Updates to Chargeback processes for Pre-Arbitration cases. Pre-arbitrations are the final merchant opportunity to resolve disputes (after representment) before expensive arbitration. We’ve now automated complete arbitration processing including both Debit and Credit adjustments - including instant notifications to merchants for cases, reducing manual touchpoints, ensuring 100% case coverage and providing real-time merchant updates to improve customer experience and satisfaction.
*The ProPay API TransType 01 account signup response may now include an additional action code response in the event of a KYC failure. "K221” indicates a technical failure leading to the reported KYC failure.
Posted Feb 03, 2026 - 11:02 MST
This scheduled maintenance affected: Testing Environments (Integration TEST Environment), Production Processing Solutions (Direct Credit Card and ACH Processing, Websites, Mobile, and Card Readers, Payment Facilitation - Heartland, Portico, Payment Facilitation - Global Payments API (GP API), Payment Facilitation - Cayan Genius), Production Supporting Solutions (xfer.propay.com - SFTP Reports, Bank Transfers, Phones, Regulatory Updates), and Integrated Gateways (3rd Party Providers).