Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 17, 2026 - 00:00 MDT
Update
We will be undergoing scheduled maintenance during this time.
Posted Mar 16, 2026 - 09:26 MDT
Scheduled
On Tuesday, March 17th, between 00:00 and 05:00 (MT), ProPay will perform an upgrade to the production environment 26.PI16.R3 (March Release)
*** All services and sites may be unavailable during this time frame. ***
*We are introducing a new API call, the TransType 215 - Retry KYC
This call will allow partners to re-attempt Know-Your-Customer (KYC) validation on beneficial owner data, independent of performing a new TransType 01 boarding call. The response element should reflect the KYC status as follows:
00 KYC is successful 66 KYC failure with a partner action code 313 KYC is not allowed 314 KYC attempts are exhausted 158 KYC fails because of validation in BO data i.e. InvalidBeneficialOwnerData 159 KYC fails because of validation in BO count i.e. InvalidBeneficialOwnerCount
Our API manuals will be updated to include the technical requirements, sample request, and sample response elements for this call:
*A new unified gross billing report "Open Invoices" has been created. This report consolidates all open invoices, both unpaid and rejected, displaying all invoices that remain unpaid with clear information of invoice status.
*The Comprehensive Risk Retrieval Report will be updated to include a new transaction type, “Pre-Arbitration” to help identify transactions that are in the Arbitration process.
This scheduled maintenance affected: Testing Environments (Integration TEST Environment), Production Processing Solutions (Direct Credit Card and ACH Processing, Websites, Mobile, and Card Readers, Payment Facilitation - Heartland, Portico, Payment Facilitation - Global Payments API (GP API), Payment Facilitation - Cayan Genius), Production Supporting Solutions (xfer.propay.com - SFTP Reports, Bank Transfers, Phones, Regulatory Updates), and Integrated Gateways (3rd Party Providers).