File Format Restrictions for Uploading Docs for Chargeback Disputes and Retrieval Requests
Scheduled for May 1, 00:00 - 01:00 MDT
Scheduled
In order to better conform with improved dispute automation tools, our document upload methods for chargeback documentation will discontinue support for the following formats:
.bmp, .png, .doc, and .docx.
These upload methods include:
*ProPay API Trans Type 46 *The Chargeback Single Sign On (SSO) page - Document/UploadDocument (Risk Retrievals & Chargebacks) *Epay.propay.com *Other future portal solutions
While this will happen no sooner than May 2024, partners should prepare now to submit document uploads only using .pdf, .jpg, .jpeg, .tif, and .tiff formats.
In addition, for partners using TransType 47 for Retrieval Request documentation who are also using the below solutions, you will need to use the Trans Type 46 going forward for both Chargebacks and Risk Retrievals to benefit from coming dispute automation features.