ProPay Incident Resolved: Maintenance-Related Transaction Failures
Incident Report for ProPay
Between 3:10am MST and 3:51am MT, ProPay experienced an extended period of downtime as a result of our scheduled maintenance, which resulted in transactions failing for that duration.

The situation is now resolved and our teams continued to monitor and troubleshoot any traffic issues until 6:07am MT. Any issues persisting post 6:07am MT should be reported to the team.

Follow up information may be provided once further analysis of the incident is complete.

If you continue experiencing issues after this time, please contact us.
Posted Jan 20, 2022 - 06:34 MST
This incident affected: Production Processing Solutions (Credit Card and ACH Processing).