ProPay Status

All Systems Operational

About This Site

ProPay's home for current solution status, incidents, planned maintenance and solution release events.

Regular Maintenance Windows (Mountain Time)
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Database: Every 2nd to last Thursday of the month, 03:00-3:30 (am)
Infrastructure: Every Thursday, 01:00-3:00 (am)
xfer.propay.com: last Thursday of each month, 13:00-15:00
TEST environment: Every Tuesday, 15:00-17:00

Production Processing Solutions Operational

Direct Credit Card and ACH Processing Operational

Websites, Mobile, and Card Readers Operational

Payment Facilitation - Heartland, Portico Operational

Payment Facilitation - Global Payments API (GP API) Operational

Payment Facilitation - Cayan Genius Operational

Production Supporting Solutions Operational

xfer.propay.com - SFTP Reports Operational

Bank Transfers Operational

Phones Operational

Regulatory Updates Operational

Testing Environments Operational

Integration TEST Environment Operational

Integrated Gateways Operational

3rd Party Providers Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 6, 2025

No incidents reported today.

Dec 5, 2025

ProPay Funding Delay Issue

Resolved - This issue is resolved. Bank transfers have been or will be initiated for partners whose bank transfers are initiated by Global Payments (ProPay). Partners whose solutions initiate bank transfers will need to re-run those processes prior to 7pm ET to ensure they are included in today's bank transfer files.
Dec 5, 11:54 MST

Identified - We have identified the issue and are implementing a fix. For partners who initiate their own bank transfers, they will need to re-initiate those bank transfer requests. Global teams will work on re-running sweep bank transfer jobs for other affected partners.
Dec 5, 10:53 MST

Investigating - We are aware of an issue of delayed funding for merchants using the Heartland/Portico/ProPay Payment Facilitation solution.

Our teams working to identify and resolve the issue as quickly as possible and will provide updates as we have more information.
Dec 5, 08:53 MST

Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025

ProPay System Processing Issue - Canadian Accounts

Resolved - This incident has been resolved.
Dec 1, 11:16 MST

Investigating - We are aware of an issue that is preventing some transactions from being processed.
Our teams are working to resolve the issue as quickly as possible.
Dec 1, 10:10 MST

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

ProPay Funding Delay Issue

Resolved - This issue is now resolved. Due to communication issues between systems, transaction statuses were not properly updating, resulting in them not being funded and sent to merchant bank accounts.
The issue was corrected and transactions were funded. Affected merchants should expect to see funds deposited in their bank accounts Monday if bank transfers are automatically initiated by Global Payments/ProPay and Tuesday if they are initiated by partner systems.

Technical teams are continuing to investigate the root cause and implement follow up action items to improve monitoring and remediation plans in the future.
Nov 28, 17:59 MST

Monitoring - Our teams have implemented a fix and are continuing to monitor the outcomes.
Nov 28, 17:27 MST

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025

ProPay System Processing Issue - Canadian Accounts

Resolved - This incident has been resolved.
Nov 24, 13:53 MST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 24, 13:43 MST

Identified - The issue has been identified and a fix is being implemented.
Nov 24, 12:01 MST

Update - We are continuing to investigate this issue.
Nov 24, 08:54 MST

Investigating - We are aware of an issue that is preventing some transactions from being processed on Canadian accounts.
Our teams are working to resolve the issue as quickly as possible.
Nov 24, 08:52 MST

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.