All Systems Operational

About This Site

ProPay's home for current solution status, incidents, planned maintenance and solution release events.

Regular Maintenance Windows (Mountain Time)
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Database: Every 2nd to last Thursday of the month, 03:00-3:30 (am)
Infrastructure: Every Thursday, 01:00-3:00 (am)
xfer.propay.com: last Thursday of each month, 13:00-15:00
TEST environment: Every Tuesday, 15:00-17:00

Production Processing Solutions Operational
Direct Credit Card and ACH Processing Operational
Websites, Mobile, and Card Readers Operational
Payment Facilitation - Heartland, Portico ? Operational
Payment Facilitation - Global Payments API (GP API) ? Operational
Payment Facilitation - Cayan Genius ? Operational
Production Supporting Solutions Operational
xfer.propay.com - SFTP Reports Operational
Bank Transfers Operational
Phones ? Operational
Regulatory Updates ? Operational
Testing Environments Operational
Integration TEST Environment Operational
Integrated Gateways Operational
3rd Party Providers ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

ProPay July 2025 Database Maintenance Reminder Jul 17, 2025 03:00-03:15 MDT

At 3:00 a.m. (MT) on Thursday, July 17th, the database system will undergo its monthly maintenance. We anticipate no more than 15 minutes of service interruption during this time frame.
Posted on Jul 08, 2025 - 11:07 MDT
Jul 15, 2025

No incidents reported today.

Jul 14, 2025
ProPay Partner Integration (Test) Environment - Unavailable
Resolved - Maintenance has concluded, and the ProPay Partner Integration (Test) Environment is now available.
Jul 14, 13:12 MDT
Monitoring - The ProPay Partner Integration (Test) Environment is currently unavailable, pending the application of necessary security updates.

We appreciate your patience in this regard, and apologize for the unexpected downtime.

We will update this post promptly once the integration environment is available once more.
Jul 14, 10:47 MDT
Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025
ACH Payment transactions for July 9 delayed in debiting payers' bank accounts for US ProPay Direct merchants
Resolved - ACH Payment transactions were delayed in submission to NACHA for 7/9/2025 for US ProPay Direct merchants.
This effect of this delay is that some ACH payments made to ProPay merchants 7/8 and 7/9 were not debited from payer's bank accounts today, and will be debited tomorrow.
Merchants were already funded for the proceeds of the ACH Payment transaction activity, but may receive inquiries from payers whose funds were not debited as expected.
Jul 10, 16:28 MDT
Jul 9, 2025
Cipher Suite Usage - Update - Roll Back
Completed - The scheduled maintenance has been completed.
Jul 9, 13:05 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 13:00 MDT
Scheduled - The cipher update implemented Tuesday, July 8th, 2025, has been rolled back. This will be re-deployed at a later date, and we will provide an update ahead of that new re-deployment date once it has been scheduled.

We appreciate your patience in this regard.
Jul 9, 11:58 MDT
Jul 8, 2025
ProPay Production Environment Scheduled Release Update 25.5.1 (June Release)
Completed - The scheduled maintenance has been completed.
Jul 8, 05:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 00:00 MDT
Scheduled - On Tuesday, July 8th, between 00:00 and 05:00 (MT), ProPay will perform an upgrade to the production environment. Version 25.5.1 (June Release).

*** All services and sites may be unavailable during this time frame. ***

*We have disabled the “Upload Document” Functionality in Partner Portal UI temporarily to enhance the Partner Portal document upload tool.

*We have added search and document upload functionality into the “KYC Failure” report in the Partner Portal. This will enable easier resolution of issues related to onboarding to more quickly enable merchant processing.
Jul 1, 12:37 MDT
Cipher Suite Usage - Update
Completed - The scheduled maintenance has been completed.
Jul 8, 00:15 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 00:01 MDT
Scheduled - Please note on Tuesday, July 8th, 2025, we will disable connections to our external endpoints that are not using the following acceptable ciphers, per Global Payments Cryptographic Protection Standards:

The acceptable ciphers to use will be:

ECDHE-RSA-AES256-GCM-SHA384/TLS1.2, DTLS1.2
ECDHE-RSA-AES128-GCM-SHA256/TLS1.2, DTLS1.2

The unacceptable ciphers would be:

ECDHE-RSA-AES256-GCM-SHA384/TLS1.2, DTLS1.2
ECDHE-RSA-AES256-SHA384/TLS1.2, DTLS1.2
ECDHE-RSA-AES128-GCM-SHA256/TLS1.2, DTLS1.2
ECDHE-RSA-AES128-SHA256/TLS1.2, DTLS1.2

Please work and engage with your technical teams to ensure these unacceptable ciphers are no longer being used by the disabled date.

We anticipate no impact for partners using software with an up-to-date cryptography suite.
Jun 30, 10:38 MDT
Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.

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