All Systems Operational
About This Site
ProPay's home for current solution status, incidents, planned maintenance and solution release events.
Regular Maintenance Windows (Mountain Time)
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Database: Every 2nd to last Thursday of the month, 03:00-3:30 (am)
Infrastructure: Every Thursday, 01:00-3:00 (am)
xfer.propay.com: last Thursday of each month, 13:00-15:00
TEST environment: Every Tuesday, 15:00-17:00
Production Processing Solutions
Operational
Credit Card and ACH Processing
Operational
Websites, Mobile, and Card Readers
Operational
Production Supporting Solutions
Operational
xfer.propay.com - SFTP Reports
Operational
Batch File Processing & Commissions
Operational
Bank Transfers
Operational
Phones
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Operational
Regulatory Updates
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Operational
Testing Environments
Operational
Integration TEST Environment
Operational
Integrated Gateways
Operational
Chase Paymentech - Orbital Gateway
Operational
Network Merchants
Operational
Web Collect
Operational
Meritus
Operational
CyberSource
Operational
Other 3rd Party Gateways
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ProPay Production Environment Scheduled Release Update 25.4.1 (May Release) May 22, 2025 00:00-04:00 MDT
On Thursday, May 22nd, between 00:00 and 04:00 (MDT), ProPay will perform an upgrade to the production environment. Version 25.4.1 (May Release).
*** All services and sites may be unavailable during this time frame. ***
*Improve the underlying KYC address logic to better support government entities who have merchant accounts with us, but are not owned/operated by a single individual
*Improve the underlying chargeback logic in the ProPay system to allow multiple chargebacks on a single transaction when necessary.
Posted on May 16, 2025 - 08:05 MDT
*** All services and sites may be unavailable during this time frame. ***
*Improve the underlying KYC address logic to better support government entities who have merchant accounts with us, but are not owned/operated by a single individual
*Improve the underlying chargeback logic in the ProPay system to allow multiple chargebacks on a single transaction when necessary.
Posted on May 16, 2025 - 08:05 MDT
Cipher Suite Usage - Update May 30, 2025 00:00-01:00 MDT
Please note on Friday, May 30th, 2025, we will disable connections to our external endpoints that are not using the following acceptable ciphers, per Global Payments Cryptographic Protection Standards:
The acceptable ciphers to use will be:
TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384
TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256
The unacceptable ciphers would be:
TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384
TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256
Please work and engage with your technical teams to ensure these unacceptable ciphers are no longer being used by the disabled date.
We anticipate no impact for partners using software with an up-to-date cryptography suite.
Posted on Apr 10, 2025 - 08:57 MDT
The acceptable ciphers to use will be:
TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384
TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256
The unacceptable ciphers would be:
TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384
TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256
Please work and engage with your technical teams to ensure these unacceptable ciphers are no longer being used by the disabled date.
We anticipate no impact for partners using software with an up-to-date cryptography suite.
Posted on Apr 10, 2025 - 08:57 MDT
Decommissioned Sites and End of Japanese and Korean Language Support Jun 5, 2025 00:00-00:15 MDT
Beginning Thursday, June 5th, 2025, we will begin decommissioning the following sites:
mediarocketpro.commissionshub.com
mtb.commissionshub.com
1voicereps.commissionshub.com
pressondemand.commissionshub.com
inevobody.commissionshub.com
stacksports.commissionshub.com
We will also be ending Japanese and Korean language support for www.propaypayments.com at that time.
If you use any of those commission sites, please make arrangements to utilize an alternate method of handling commissions prior to that date.
Posted on Apr 15, 2025 - 08:26 MDT
mediarocketpro.commissionshub.com
mtb.commissionshub.com
1voicereps.commissionshub.com
pressondemand.commissionshub.com
inevobody.commissionshub.com
stacksports.commissionshub.com
We will also be ending Japanese and Korean language support for www.propaypayments.com at that time.
If you use any of those commission sites, please make arrangements to utilize an alternate method of handling commissions prior to that date.
Posted on Apr 15, 2025 - 08:26 MDT