All Systems Operational

About This Site

ProPay's home for current solution status, incidents, planned maintenance and solution release events.

Regular Maintenance Windows (Mountain Time)
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Database: Every 2nd to last Thursday of the month, 03:00-3:30 (am)
Infrastructure: Every Thursday, 01:00-3:00 (am)
xfer.propay.com: last Thursday of each month, 13:00-15:00
TEST environment: Every Tuesday, 15:00-17:00

Production Processing Solutions Operational
Direct Credit Card and ACH Processing Operational
Websites, Mobile, and Card Readers Operational
Payment Facilitation - Heartland, Portico Operational
Payment Facilitation - Global Payments API (GP API) Operational
Payment Facilitation - Cayan Genius Operational
Production Supporting Solutions Operational
xfer.propay.com - SFTP Reports Operational
Bank Transfers Operational
Phones Operational
Regulatory Updates Operational
Testing Environments Operational
Integration TEST Environment Operational
Integrated Gateways Operational
3rd Party Providers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jan 23, 2026

No incidents reported today.

Jan 22, 2026
ProPay Production Environment Scheduled Release Update 25.10.1 (January Release)
Completed - The scheduled maintenance has been completed.
Jan 22, 05:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 00:00 MST
Scheduled - On Thursday, January 22nd, between 00:00 and 05:00 (MT), ProPay will perform an upgrade to the production environment. Version 25.10.1 (January Release).

*** All services and sites may be unavailable during this time frame. ***

*Improvements are being made to the TIN validation process to improve the accuracy of the TIN Validation Report

*Improvements are being made to all Single Sign-On pages with an address field to prevent address information to be null or spaces.

*We have updated the email notification template used for Chargeback Risk Retrieval events so that the email formatting remains consistent across all processes.

*Payment facilitation partners using GP API will be able to leverage the TransType 43 - Reverse SplitPay Transaction to target authorized CC transactions rather than only captured transactions.
Jan 13, 10:16 MST
Jan 21, 2026

No incidents reported.

Jan 20, 2026

No incidents reported.

Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026
ProPay January 2026 Database Maintenance Reminder
Completed - The scheduled maintenance has been completed.
Jan 15, 03:05 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 03:00 MST
Scheduled - At 3:00 a.m. (MT) on Thursday, January 15th, the database system will undergo its monthly maintenance. We anticipate no more than 5 minutes of service interruption during this time frame.
Jan 13, 10:07 MST
Jan 14, 2026

No incidents reported.

Jan 13, 2026

No incidents reported.

Jan 12, 2026

No incidents reported.

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.

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