All Systems Operational
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ProPay's home for current solution status, incidents, planned maintenance and solution release events.
Regular Maintenance Windows (Mountain Time)
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Database: Every 2nd to last Thursday of the month, 03:00-3:30 (am)
Infrastructure: Every Thursday, 01:00-3:00 (am)
xfer.propay.com: last Thursday of each month, 13:00-15:00
TEST environment: Every Tuesday, 15:00-17:00
Production Processing Solutions
Operational
Direct Credit Card and ACH Processing
Operational
Websites, Mobile, and Card Readers
Operational
Payment Facilitation - Heartland, Portico
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Operational
Payment Facilitation - Global Payments API (GP API)
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Operational
Payment Facilitation - Cayan Genius
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Operational
Production Supporting Solutions
Operational
xfer.propay.com - SFTP Reports
Operational
Bank Transfers
Operational
Phones
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Operational
Regulatory Updates
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Operational
Testing Environments
Operational
Integration TEST Environment
Operational
Integrated Gateways
Operational
3rd Party Providers
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ProPay Production Environment Scheduled Release Update 25.5.1 (June Release) Jul 8, 2025 00:00-05:00 MDT
On Tuesday, July 8th, between 00:00 and 05:00 (MT), ProPay will perform an upgrade to the production environment. Version 25.5.1 (June Release).
*** All services and sites may be unavailable during this time frame. ***
*We have disabled the “Upload Document” Functionality in Partner Portal UI temporarily to enhance the Partner Portal document upload tool.
*We have added search and document upload functionality into the “KYC Failure” report in the Partner Portal. This will enable easier resolution of issues related to onboarding to more quickly enable merchant processing.
Posted on Jul 01, 2025 - 12:37 MDT
*** All services and sites may be unavailable during this time frame. ***
*We have disabled the “Upload Document” Functionality in Partner Portal UI temporarily to enhance the Partner Portal document upload tool.
*We have added search and document upload functionality into the “KYC Failure” report in the Partner Portal. This will enable easier resolution of issues related to onboarding to more quickly enable merchant processing.
Posted on Jul 01, 2025 - 12:37 MDT
Cipher Suite Usage - Update Jul 8, 2025 00:00-00:15 MDT
Please note on Tuesday, July 8th, 2025, we will disable connections to our external endpoints that are not using the following acceptable ciphers, per Global Payments Cryptographic Protection Standards:
The acceptable ciphers to use will be:
ECDHE-RSA-AES256-GCM-SHA384/TLS1.2, DTLS1.2
ECDHE-RSA-AES128-GCM-SHA256/TLS1.2, DTLS1.2
The unacceptable ciphers would be:
ECDHE-RSA-AES256-GCM-SHA384/TLS1.2, DTLS1.2
ECDHE-RSA-AES256-SHA384/TLS1.2, DTLS1.2
ECDHE-RSA-AES128-GCM-SHA256/TLS1.2, DTLS1.2
ECDHE-RSA-AES128-SHA256/TLS1.2, DTLS1.2
Please work and engage with your technical teams to ensure these unacceptable ciphers are no longer being used by the disabled date.
We anticipate no impact for partners using software with an up-to-date cryptography suite.
Posted on Jun 30, 2025 - 10:38 MDT
The acceptable ciphers to use will be:
ECDHE-RSA-AES256-GCM-SHA384/TLS1.2, DTLS1.2
ECDHE-RSA-AES128-GCM-SHA256/TLS1.2, DTLS1.2
The unacceptable ciphers would be:
ECDHE-RSA-AES256-GCM-SHA384/TLS1.2, DTLS1.2
ECDHE-RSA-AES256-SHA384/TLS1.2, DTLS1.2
ECDHE-RSA-AES128-GCM-SHA256/TLS1.2, DTLS1.2
ECDHE-RSA-AES128-SHA256/TLS1.2, DTLS1.2
Please work and engage with your technical teams to ensure these unacceptable ciphers are no longer being used by the disabled date.
We anticipate no impact for partners using software with an up-to-date cryptography suite.
Posted on Jun 30, 2025 - 10:38 MDT