ProPay Status

All Systems Operational

About This Site

ProPay's home for current solution status, incidents, planned maintenance and solution release events.

Regular Maintenance Windows (Mountain Time)
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Database: Every 2nd to last Thursday of the month, 03:00-3:30 (am)
Infrastructure: Every Thursday, 01:00-3:00 (am)
xfer.propay.com: last Thursday of each month, 13:00-15:00
TEST environment: Every Tuesday, 15:00-17:00

Production Processing Solutions Operational

Credit Card and ACH Processing Operational

Websites, Mobile, and Card Readers Operational

Production Supporting Solutions Operational

xfer.propay.com - SFTP Reports Operational

Batch File Processing & Commissions Operational

Bank Transfers Operational

Phones Operational

Regulatory Updates Operational

Testing Environments Operational

Integration TEST Environment Operational

Integrated Gateways Operational

Chase Paymentech - Orbital Gateway Operational

Network Merchants Operational

Web Collect Operational

Meritus Operational

CyberSource Operational

Other 3rd Party Gateways Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

ProPay November 2024 Database Maintenance Reminder Nov 21, 2024 03:00-03:15 MST

At 3:00 a.m. (MT) on Thursday, November 21st, the database system will undergo its monthly maintenance. We anticipate no more than 15 minutes of service interruption during this time frame.
Posted on Nov 04, 2024 - 12:30 MST

Past Incidents

Nov 20, 2024

No incidents reported today.

Nov 19, 2024

ProPay Feature Issue - Epay.propay.com

Resolved - This incident has been resolved.
Nov 19, 12:14 MST

Identified - Our teams are aware of an issue with logging into our website.
We are working to identify and address it as soon as possible.
We will provide updates as additional information is available.
Nov 19, 11:56 MST

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

ProPay Production Environment Scheduled Release Update 24.10.1 (November Release)

Completed - The scheduled maintenance has been completed.
Nov 14, 04:00 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 00:00 MST

Scheduled - On Thursday, November 14th, between 00:00 and 04:00 (MT), ProPay will perform an upgrade to the production environment to version 24.10.1 (November Release).

*** All services and sites may be unavailable during this time frame. ***

*Enhance the existing TransType 01 API call response to identify which person or people failed KYC

The new section will include the following elements:

These elements will include all relevant information to the signer/beneficial owner/business as a mirror of what was passed in those respective fields on the TT01 call, to easily identify the person or people in question, as well as a new value of either 00 for 'success' or 66 for 'fail’ to indicate KYC response.
Nov 8, 09:52 MST

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

Reminder: Propay XFER Web Access

Completed - The scheduled maintenance has been completed.
Nov 9, 00:15 MST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 00:00 MST

Scheduled - As a reminder, direct web access to xfer.propay.com will be limited only to users who have had their IP addresses previously whitelisted. Attempts to access xfer.propay.com without a previously whitelisted IP address will fail to load and will prevent access to the site.

As always, you can work directly with clientsupport@propay.com to ensure that any necessary IP addresses are whitelisted promptly to prevent a disruption in access to the xfer.propay.com site.

Due to changes in how access will be configured, requests to add new IPs may take additional time to complete moving forward.
Oct 29, 11:02 MDT

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.