ProPay Status

All Systems Operational

About This Site

ProPay's home for current solution status, incidents, planned maintenance and solution release events.

Regular Maintenance Windows (Mountain Time)
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Database: Every 2nd to last Thursday of the month, 03:00-3:30 (am)
Infrastructure: Every Thursday, 01:00-3:00 (am)
xfer.propay.com: last Thursday of each month, 13:00-15:00
TEST environment: Every Tuesday, 15:00-17:00

Production Processing Solutions Operational

Credit Card and ACH Processing Operational

Websites, Mobile, and Card Readers Operational

Production Supporting Solutions Operational

xfer.propay.com - SFTP Reports Operational

Batch File Processing & Commissions Operational

Bank Transfers Operational

Phones Operational

Regulatory Updates Operational

Testing Environments Operational

Integration TEST Environment Operational

Integrated Gateways Operational

Chase Paymentech - Orbital Gateway Operational

Network Merchants Operational

Web Collect Operational

Meritus Operational

CyberSource Operational

Other 3rd Party Gateways Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 3, 2025

No incidents reported today.

Apr 2, 2025

No incidents reported.

Apr 1, 2025

Propay April 2025 Card Brand Regulatory Notice

Completed - The scheduled maintenance has been completed.
Apr 1, 01:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 00:00 MDT

Scheduled - Global Payments Inc. has received notification of changes to the operating regulations effective April 2025 by Visa®, Mastercard®, Discover® Network and American Express®. Global Payments Inc. has reviewed and analyzed the changes and is providing documentation.

Our proprietary systems will be updated and certified by the required release dates. These updates may require changes to your authorization and/or settlement systems and your internal business processes and procedures. Regulatory items listed below may not apply to all business types.

You can review the regulatory notice document here:

https://support.propay.com/en/support/solutions/articles/33000292407-april-2025-card-brand-regulatory-update
Jan 10, 08:23 MST

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

ProPay Production Environment Scheduled Release Update 25.2.1 (March Release)

Completed - The scheduled maintenance has been completed.
Mar 27, 04:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 00:00 MDT

Scheduled - On Thursday, March 27th, between 00:00 and 04:00 (MDT), ProPay will perform an upgrade to the production environment. Version 25.2.1 (March Release).

*** All services and sites may be unavailable during this time frame. ***

*The TransType 01 (Create A ProPay Account) is being updated to include a ”BeneficialOwnerNumber” count element in the response.

*The SSO Add/Edit Beneficial Owner page is being updated to also allow for the removal of Beneficial Owners. The page is being enhanced as well with visual and functionality updates to improve user experience.
Mar 20, 11:18 MDT

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

ProPay March 2025 Database Maintenance Reminder

Completed - The scheduled maintenance has been completed.
Mar 20, 03:15 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 03:00 MDT

Scheduled - At 3:00 a.m. (MT) on Thursday, March 20th, the database system will undergo its monthly maintenance. We anticipate no more than 15 minutes of service interruption during this time frame.
Mar 11, 09:08 MDT