All Systems Operational
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ProPay's home for current solution status, incidents, planned maintenance and solution release events.
Regular Maintenance Windows (Mountain Time)
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Database: Every 2nd to last Thursday of the month, 03:00-3:30 (am)
Infrastructure: Every Thursday, 01:00-3:00 (am)
xfer.propay.com: last Thursday of each month, 13:00-15:00
TEST environment: Every Tuesday, 15:00-17:00
Production Processing Solutions
Operational
Direct Credit Card and ACH Processing
Operational
Websites, Mobile, and Card Readers
Operational
Payment Facilitation - Heartland, Portico
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Operational
Payment Facilitation - Global Payments API (GP API)
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Operational
Payment Facilitation - Cayan Genius
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Operational
Production Supporting Solutions
Operational
xfer.propay.com - SFTP Reports
Operational
Bank Transfers
Operational
Phones
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Operational
Regulatory Updates
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Operational
Testing Environments
Operational
Integration TEST Environment
Operational
Integrated Gateways
Operational
3rd Party Providers
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
ProPay October 2025 Database Maintenance Reminder Oct 23, 2025 03:00-03:05 MDT
At 3:00 a.m. (MT) on Thursday, October 23rd, the database system will undergo its monthly maintenance. We anticipate no more than 5 minutes of service interruption during this time frame.
Posted on Oct 14, 2025 - 08:31 MDT
Posted on Oct 14, 2025 - 08:31 MDT
ProPay Production Environment Scheduled Release Update 25.9.1 (October Release) Oct 28, 2025 00:00-05:00 MDT
On Tuesday, October 28th, between 00:00 and 05:00 (MT), ProPay will perform an upgrade to the production environment. Version 25.9.1 (October Release). This was rescheduled from the original October 16th release date.
*We have made improvements to the chargeback process. These improvements include:
-Update Representment Timeline in Partner Portal from 60 Days to 25 Days for all card brands other than Mastercard
-Update Representment Timeline for Mastercard card brand in Partner Portal from 60 Days to 40 Days
-Update Chargeback Templates with New Fax ID and Address
-Updated merchant Retrieval Request Notification emails to include accurate dollar amount
-Show amount in dollars for chargeback reversal email templates from cents
*We have updated the response codes provided in ProPay signup response (TT01) in the event of KYC failure to be more accurate. These will guide the partner about the next action to take when KYC fails due to any incorrect business signup fields in signup request eg. invalid EIN, invalid business legal name or invalid business address.
This willl enhance the partner signup experience as based upon the correct feedback now the partner can retry the KYC failures with an attempt to make KYC successful and allow smooth ProPay merchant onboarding.
There will be a new Response elements in the business section of the signup response to indicate the presence of any action codes:
K151
Legal Name
12345
Address
and the new action code values and definitions are as follows:
Invalid Legal Name: action code K151
Invalid Address: action code K131
Invalid EIN: action code K122
*The InvNum value has been added in the following Partner Portal reports:
-Chargeback report
-Failed Deposits and Collections Report
-EFT Reject Report
*In SSO reporting, we have added the invnum (Invoice Number) value to existing ProPay reporting.
This value has been added into the following reports:
-Retrieval Request report, after the Transaction Number column
-Chargeback report, after the Transaction column
Posted on Oct 17, 2025 - 07:36 MDT
*We have made improvements to the chargeback process. These improvements include:
-Update Representment Timeline in Partner Portal from 60 Days to 25 Days for all card brands other than Mastercard
-Update Representment Timeline for Mastercard card brand in Partner Portal from 60 Days to 40 Days
-Update Chargeback Templates with New Fax ID and Address
-Updated merchant Retrieval Request Notification emails to include accurate dollar amount
-Show amount in dollars for chargeback reversal email templates from cents
*We have updated the response codes provided in ProPay signup response (TT01) in the event of KYC failure to be more accurate. These will guide the partner about the next action to take when KYC fails due to any incorrect business signup fields in signup request eg. invalid EIN, invalid business legal name or invalid business address.
This willl enhance the partner signup experience as based upon the correct feedback now the partner can retry the KYC failures with an attempt to make KYC successful and allow smooth ProPay merchant onboarding.
There will be a new Response elements in the business section of the signup response to indicate the presence of any action codes:
K151
Legal Name
12345
Address
and the new action code values and definitions are as follows:
Invalid Legal Name: action code K151
Invalid Address: action code K131
Invalid EIN: action code K122
*The InvNum value has been added in the following Partner Portal reports:
-Chargeback report
-Failed Deposits and Collections Report
-EFT Reject Report
*In SSO reporting, we have added the invnum (Invoice Number) value to existing ProPay reporting.
This value has been added into the following reports:
-Retrieval Request report, after the Transaction Number column
-Chargeback report, after the Transaction column
Posted on Oct 17, 2025 - 07:36 MDT