All Systems Operational

About This Site

ProPay's home for current solution status, incidents, planned maintenance and solution release events.

Regular Maintenance Windows (Mountain Time)
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Database: Every 2nd to last Thursday of the month, 03:00-3:30 (am)
Infrastructure: Every Thursday, 01:00-3:00 (am)
xfer.propay.com: last Thursday of each month, 13:00-15:00
TEST environment: Every Tuesday, 15:00-17:00

Production Processing Solutions Operational
Direct Credit Card and ACH Processing Operational
Websites, Mobile, and Card Readers Operational
Payment Facilitation - Heartland, Portico ? Operational
Payment Facilitation - Global Payments API (GP API) ? Operational
Payment Facilitation - Cayan Genius ? Operational
Production Supporting Solutions Operational
xfer.propay.com - SFTP Reports Operational
Bank Transfers Operational
Phones ? Operational
Regulatory Updates ? Operational
Testing Environments Operational
Integration TEST Environment Operational
Integrated Gateways Operational
3rd Party Providers ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

ProPay October 2025 Database Maintenance Reminder Oct 23, 2025 03:00-03:05 MDT

At 3:00 a.m. (MT) on Thursday, October 23rd, the database system will undergo its monthly maintenance. We anticipate no more than 5 minutes of service interruption during this time frame.
Posted on Oct 14, 2025 - 08:31 MDT

ProPay Production Environment Scheduled Release Update 25.9.1 (October Release) Oct 28, 2025 00:00-05:00 MDT

On Tuesday, October 28th, between 00:00 and 05:00 (MT), ProPay will perform an upgrade to the production environment. Version 25.9.1 (October Release). This was rescheduled from the original October 16th release date.

*We have made improvements to the chargeback process. These improvements include:

-Update Representment Timeline in Partner Portal from 60 Days to 25 Days for all card brands other than Mastercard
-Update Representment Timeline for Mastercard card brand in Partner Portal from 60 Days to 40 Days
-Update Chargeback Templates with New Fax ID and Address
-Updated merchant Retrieval Request Notification emails to include accurate dollar amount
-Show amount in dollars for chargeback reversal email templates from cents

*We have updated the response codes provided in ProPay signup response (TT01) in the event of KYC failure to be more accurate. These will guide the partner about the next action to take when KYC fails due to any incorrect business signup fields in signup request eg. invalid EIN, invalid business legal name or invalid business address.

This willl enhance the partner signup experience as based upon the correct feedback now the partner can retry the KYC failures with an attempt to make KYC successful and allow smooth ProPay merchant onboarding.

There will be a new Response elements in the business section of the signup response to indicate the presence of any action codes:



K151

Legal Name
12345
Address




and the new action code values and definitions are as follows:

Invalid Legal Name: action code K151
Invalid Address: action code K131
Invalid EIN: action code K122

*The InvNum value has been added in the following Partner Portal reports:

-Chargeback report
-Failed Deposits and Collections Report
-EFT Reject Report

*In SSO reporting, we have added the invnum (Invoice Number) value to existing ProPay reporting.

This value has been added into the following reports:

-Retrieval Request report, after the Transaction Number column
-Chargeback report, after the Transaction column

Posted on Oct 17, 2025 - 07:36 MDT
Oct 18, 2025

No incidents reported today.

Oct 17, 2025
Completed - The scheduled maintenance has been completed.
Oct 17, 00:15 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 00:00 MDT
Scheduled - Global Payments Inc. has received notification of changes to the operating regulations effective October 2025 by Visa®, Mastercard®, Discover® Network and American Express®. Global Payments Inc. has reviewed and analyzed the changes and is providing documentation.

Our proprietary systems will be updated and certified by the required release dates. These updates may require changes to your authorization and/or settlement systems and your internal business processes and procedures. Regulatory items listed below may not apply to all business types.

You can review the regulatory notice document here:

https://support.propay.com/en/support/solutions/articles/33000294919-october-2025-card-brand-regulatory-update

Jul 18, 11:43 MDT
Oct 16, 2025
Completed - The scheduled maintenance has been completed.
Oct 16, 05:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 00:00 MDT
Scheduled - On Thursday, October 16th, between 00:00 and 05:00 (MT), ProPay will perform an upgrade to the production environment. Version 25.9.1 (October Release).

*We have made improvements to the chargeback process. These improvements include:

-Update Representment Timeline in Partner Portal from 60 Days to 25 Days for all card brands other than Mastercard
-Update Representment Timeline for Mastercard card brand in Partner Portal from 60 Days to 40 Days
-Update Chargeback Templates with New Fax ID and Address
-Updated merchant Retrieval Request Notification emails to include accurate dollar amount
-Show amount in dollars for chargeback reversal email templates from cents

*We have updated the response codes provided in ProPay signup response (TT01) in the event of KYC failure to be more accurate. These will guide the partner about the next action to take when KYC fails due to any incorrect business signup fields in signup request eg. invalid EIN, invalid business legal name or invalid business address.

This willl enhance the partner signup experience as based upon the correct feedback now the partner can retry the KYC failures with an attempt to make KYC successful and allow smooth ProPay merchant onboarding.

There will be a new Response elements in the business section of the signup response to indicate the presence of any action codes:



K151

Legal Name
12345
Address




and the new action code values and definitions are as follows:

Invalid Legal Name: action code K151
Invalid Address: action code K131
Invalid EIN: action code K122

*The InvNum value has been added in the following Partner Portal reports:

-Chargeback report
-Failed Deposits and Collections Report
-EFT Reject Report

*In SSO reporting, we have added the invnum (Invoice Number) value to existing ProPay reporting.

This value has been added into the following reports:

-Retrieval Request report, after the Transaction Number column
-Chargeback report, after the Transaction column

Oct 13, 07:31 MDT
Oct 15, 2025
Resolved - This incident has been resolved.
Oct 15, 14:04 MDT
Monitoring - Between 12:00pm and 12:30pm Mountain Time, some transactions timed out due to connectivity issues.
Our teams have identified and mitigated the issue, are monitoring for additional issues, and are researching the primary cause.

Oct 15, 12:58 MDT
Update - Updating Impact
Oct 15, 12:49 MDT
Investigating - We are aware of an issue that is preventing some transactions from being processed.
Our teams are working to resolve the issue as quickly as possible.

Oct 15, 12:45 MDT
Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025

No incidents reported.

Oct 8, 2025

No incidents reported.

Oct 7, 2025
Resolved - All reports have been delivered. We apologize for the inconvenience.
Oct 7, 09:29 MDT
Investigating - We are aware of an issue affecting the delivery of some ProPay Reports.
Our teams are working to correct the issue and will provide updates as they are available. The reports are being delivered, but delayed.

Oct 7, 08:11 MDT
Oct 6, 2025

No incidents reported.

Oct 5, 2025

No incidents reported.

Oct 4, 2025

No incidents reported.