All Systems Operational

About This Site

ProPay's home for current solution status, incidents, planned maintenance and solution release events.

Regular Maintenance Windows (Mountain Time)
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Database: Every 2nd to last Thursday of the month, 03:00-3:30 (am)
Infrastructure: Every Thursday, 01:00-3:00 (am)
xfer.propay.com: last Thursday of each month, 13:00-15:00
TEST environment: Every Tuesday, 15:00-17:00

Production Processing Solutions Operational
Direct Credit Card and ACH Processing Operational
Websites, Mobile, and Card Readers Operational
Payment Facilitation - Heartland, Portico ? Operational
Payment Facilitation - Global Payments API (GP API) ? Operational
Payment Facilitation - Cayan Genius ? Operational
Production Supporting Solutions Operational
xfer.propay.com - SFTP Reports Operational
Bank Transfers Operational
Phones ? Operational
Regulatory Updates ? Operational
Testing Environments Operational
Integration TEST Environment Operational
Integrated Gateways Operational
3rd Party Providers ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Propay October 2025 Card Brand Regulatory Notice Oct 17, 2025 00:00-00:15 MDT

Global Payments Inc. has received notification of changes to the operating regulations effective October 2025 by Visa®, Mastercard®, Discover® Network and American Express®. Global Payments Inc. has reviewed and analyzed the changes and is providing documentation.

Our proprietary systems will be updated and certified by the required release dates. These updates may require changes to your authorization and/or settlement systems and your internal business processes and procedures. Regulatory items listed below may not apply to all business types.

You can review the regulatory notice document here:

https://support.propay.com/en/support/solutions/articles/33000294919-october-2025-card-brand-regulatory-update

Posted on Jul 18, 2025 - 11:43 MDT
Sep 2, 2025

No incidents reported today.

Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025
Resolved - Technical teams were engaged and service was restored for this site by 16:30MT.
Aug 29, 18:19 MDT
Investigating - We are aware of an issue affecting availability of our SFTP report site xfer.propay.com.
Our teams are working to correct the issue and will provide updates as they are available.

Aug 29, 16:02 MDT
Aug 28, 2025
Completed - The scheduled maintenance has been completed.
Aug 28, 01:05 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 01:00 MDT
Scheduled - At 1:00 a.m. (MT) on Thursday, August 28th, the ProtectPay database system will undergo routine maintenance. We anticipate no more than 5 minutes of service interruption during this time frame.
Aug 27, 07:59 MDT
Aug 27, 2025

No incidents reported.

Aug 26, 2025
Completed - The scheduled maintenance has been completed.
Aug 26, 00:15 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 00:00 MDT
Scheduled - On Tuesday, August 26th we will be performing updates to our web pages' hosting model.

All traffic to:

propay.com/login
epay.propay.com
propay.com
cmsapp.propay.com

will instead be redirected to epay.propay.com/login

The business functionalities, look and feel, and branding of these former Propay.com pages shall remain the same.

Aug 22, 14:36 MDT
Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025
Completed - The scheduled maintenance has been completed.
Aug 21, 03:15 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 03:00 MDT
Scheduled - At 3:00 a.m. (MT) on Thursday, August 21st, the database system will undergo its monthly maintenance. We anticipate no more than 15 minutes of service interruption during this time frame.
Aug 4, 10:24 MDT
Aug 20, 2025

No incidents reported.

Aug 19, 2025

No incidents reported.