Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 13, 2025 - 00:00 MST
Scheduled
On Thursday, November 13th, between 00:00 and 05:00 (MT), ProPay will perform an upgrade to the production environment. Version 25.9.1 (November Release).
*** All services and sites may be unavailable during this time frame. ***
*Improvements are being made to the KYC process to help minimize the amount of instances of manual review being required.
The TransType 01 sign up call has been updated to include a signup response to display both of the below fields in ProPay signup response:
Decision - Displays whether the identity or business verification failure passed ("00") or failed ("66"). ActionCode - Displays the next action partner must execute in case of identity or business verification failure.
The Action Codes are as follows:
update SSN (k121), invalid FEIN (K122), invalid Address (K131), invalid Business Legal Name (K151), and manual review to risk team (K201)
*Improvements are being made to the TIN validation process to improve accuracy in TIN validation status reporting for merchants
*Improvements are being made to extend the TransType 430 API to allow for devices to be moved from one sub-merchant to another.
The TT430 is able to distinguish between a new device order versus a reprovisioning device order to facilitate this functionality.
Posted Nov 04, 2025 - 11:52 MST
This scheduled maintenance affected: Testing Environments (Integration TEST Environment), Production Processing Solutions (Direct Credit Card and ACH Processing, Websites, Mobile, and Card Readers, Payment Facilitation - Heartland, Portico, Payment Facilitation - Global Payments API (GP API), Payment Facilitation - Cayan Genius), Production Supporting Solutions (xfer.propay.com - SFTP Reports, Bank Transfers, Phones, Regulatory Updates), and Integrated Gateways (3rd Party Providers).