Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 21, 2021 - 00:01 MDT
Scheduled
On Thursday, September 21st, between 00:00 and 05:00 (MDT), ProPay will perform platform maintenance, upgrading to version 21.10.1 on the live production system.
We anticipate no interruption in service during this update.
Apart from the usual focus on stability and reliability improvements, this update will include the following changes:
* ADA compliance updates to My Profile on epay.propay.com. * Add the ProPay account number to the body of automated representment (chargeback) emails. * For gross settlement billing, when debit attempts result in an R01 (insufficient funds) rejection response, ProPay will retry the on-file payment method three times before removing it.
Important reminders:
* To ensure the best 1099-K experience, please work with your merchants during Q4 to ensure all accounts have current business and tax ID information. Partners should be receiving a 1099-K TIN Matching report via xfer.propay.com SFTP, which they can use to confirm with merchants that their data is accurate for 1099-K reporting. Please refer to https://support.propay.com/support/solutions/articles/33000259230-1099-k-information-and-faqs for general details about 1099-K processes.
* Transaction API submissions must include the API DebtRepayment indicator in order to participate in the program. More stringent enforcement began in September 2021.
Posted Oct 15, 2021 - 14:13 MDT
This scheduled maintenance affected: Production Processing Solutions (Credit Card and ACH Processing, Websites, Mobile, and Card Readers), Integrated Gateways (Chase Paymentech - Orbital Gateway, Network Merchants, Web Collect, Meritus, CyberSource, Other 3rd Party Gateways), and Production Supporting Solutions (Batch File Processing & Commissions, Bank Transfers).