In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 2024 - 00:00 MDT
Apr 16, 2024 - 00:00 MDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 16, 2024 00:00-05:00 MDT
Apr 16, 2024 00:00-05:00 MDT
Scheduled - On Tuesday, April 16th, between 00:00 and 05:00 (MDT), ProPay will perform platform maintenance, upgrading the live production system to version 24.3.1 (April Release)
We do not anticipate any interruption to services during this update window.
The update will include the following changes:
*The TransType 42 has been enhanced to ensure that bank account updates made via that API call to address holds placed due to a bank transfer return reflect accurately on the Extended Sign Up Report in the “CKOutRejectHold” field as changed from off to on. Holds placed for any other reason beyond a bank transfer return will not be removed through successful use of the TransType 42 API call.
*The Risk Retrieval Report has been enhanced to populate data accurately, removing instances where the delivered report was blank.
*Extend the "Get ProPay Enhanced Account Details" method (Transaction Type 19) to include additional fields to better match what is currently in the Signup Report, as outlined in Appendix E of the ProFac Reporting Suite documentation.
The following fields will be added:
NonExpiring – This indicates that the account is set to not expire
SweepCanACHOut – Whether the account is enabled to use outbound sweeps
SweepCanACHIn – Whether the account can receive ACH sweeps
SweepBankAccountValidated - Whether the bank account listed has been validated
SweepInTransacitonLimit – The limit for sweep transactions (Corrected - SweepInTransactionLimit)
SweepInMonthlyLimit – The limit for monthly sweep amounts
SweepInMonthlyVolume – The actual volume for sweeps on this account
CCAllowed – This denotes whether the account has rights to process credit card payments
CCFundingHoldDays – The account's configured hold days for credit card payments
CCRefundLineOfCredit – The amount of a line of credit for refunding credit card processing
ACHPaymentsAllowed – Whether the Account can receive ACH Payments
ACHPaymentsFundingHoldHours – How many hours ACH payments are configured to be held
ACHPaymentsRatePerTran – Rates for ACH Payments
ACHPaymentsRateDiscount – The discount, (if any), for ACH payments
ACHPaymentsReturnFee – The fee for returning ACH payments
AchPaymentsNOCFee – The fee for a notice of change for ACH payments
GrossSettleAccount – (True/False) This is whether the account is set to use gross settlement billing (As per discussion, Renamed as GrossSettleAccountPresent)
MerchantDescriptor – (this is the field used as the descriptor for credit card statements. Usually DBA)
VoidCaptured – Whether the accounts has the right to void captured transactions
MCC – Merchant Category Code. This is the MCC for the merchant in the ProPay system
Apr 16, 2024 00:00-05:00 MDT
We do not anticipate any interruption to services during this update window.
The update will include the following changes:
*The TransType 42 has been enhanced to ensure that bank account updates made via that API call to address holds placed due to a bank transfer return reflect accurately on the Extended Sign Up Report in the “CKOutRejectHold” field as changed from off to on. Holds placed for any other reason beyond a bank transfer return will not be removed through successful use of the TransType 42 API call.
*The Risk Retrieval Report has been enhanced to populate data accurately, removing instances where the delivered report was blank.
*Extend the "Get ProPay Enhanced Account Details" method (Transaction Type 19) to include additional fields to better match what is currently in the Signup Report, as outlined in Appendix E of the ProFac Reporting Suite documentation.
The following fields will be added:
NonExpiring – This indicates that the account is set to not expire
SweepCanACHOut – Whether the account is enabled to use outbound sweeps
SweepCanACHIn – Whether the account can receive ACH sweeps
SweepBankAccountValidated - Whether the bank account listed has been validated
SweepInTransacitonLimit – The limit for sweep transactions (Corrected - SweepInTransactionLimit)
SweepInMonthlyLimit – The limit for monthly sweep amounts
SweepInMonthlyVolume – The actual volume for sweeps on this account
CCAllowed – This denotes whether the account has rights to process credit card payments
CCFundingHoldDays – The account's configured hold days for credit card payments
CCRefundLineOfCredit – The amount of a line of credit for refunding credit card processing
ACHPaymentsAllowed – Whether the Account can receive ACH Payments
ACHPaymentsFundingHoldHours – How many hours ACH payments are configured to be held
ACHPaymentsRatePerTran – Rates for ACH Payments
ACHPaymentsRateDiscount – The discount, (if any), for ACH payments
ACHPaymentsReturnFee – The fee for returning ACH payments
AchPaymentsNOCFee – The fee for a notice of change for ACH payments
GrossSettleAccount – (True/False) This is whether the account is set to use gross settlement billing (As per discussion, Renamed as GrossSettleAccountPresent)
MerchantDescriptor – (this is the field used as the descriptor for credit card statements. Usually DBA)
VoidCaptured – Whether the accounts has the right to void captured transactions
MCC – Merchant Category Code. This is the MCC for the merchant in the ProPay system
Apr 16, 2024 00:00-05:00 MDT
About This Site
ProPay's home for current solution status, incidents, planned maintenance and solution release events.
Regular Maintenance Windows (Mountain Time)
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Database: Every 2nd to last Thursday of the month, 03:00-3:30 (am)
Infrastructure: Every Thursday, 01:00-3:00 (am)
xfer.propay.com: last Thursday of each month, 13:00-15:00
TEST environment: Every Tuesday, 15:00-17:00
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xfer.propay.com - SFTP Reports
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Operational
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File Format Restrictions for Uploading Docs for Chargeback Disputes and Retrieval Requests
May 1, 2024 00:00-01:00 MDT
In order to better conform with improved dispute automation tools, our document upload methods for chargeback documentation will discontinue support for the following formats:
.bmp, .png, .doc, and .docx.
These upload methods include:
*ProPay API Trans Type 46
*The Chargeback Single Sign On (SSO) page - Document/UploadDocument (Risk Retrievals & Chargebacks)
*Epay.propay.com
*Other future portal solutions
While this will happen no sooner than May 2024, partners should prepare now to submit document uploads only using .pdf, .jpg, .jpeg, .tif, and .tiff formats.
In addition, for partners using TransType 47 for Retrieval Request documentation who are also using the below solutions, you will need to use the Trans Type 46 going forward for both Chargebacks and Risk Retrievals to benefit from coming dispute automation features.
*Direct Transaction Entry “Genius” solution
*Direct Transation Entry “TransIT” solution
*ProPay ProtectPay card processing solution with ProPay Gateway
*ProPay API card processing solutions
Please send any questions you may have about the coming changes to your relationship manager or the Client Support team.
Posted on Jan 19, 2024 - 11:54 MST
.bmp, .png, .doc, and .docx.
These upload methods include:
*ProPay API Trans Type 46
*The Chargeback Single Sign On (SSO) page - Document/UploadDocument (Risk Retrievals & Chargebacks)
*Epay.propay.com
*Other future portal solutions
While this will happen no sooner than May 2024, partners should prepare now to submit document uploads only using .pdf, .jpg, .jpeg, .tif, and .tiff formats.
In addition, for partners using TransType 47 for Retrieval Request documentation who are also using the below solutions, you will need to use the Trans Type 46 going forward for both Chargebacks and Risk Retrievals to benefit from coming dispute automation features.
*Direct Transaction Entry “Genius” solution
*Direct Transation Entry “TransIT” solution
*ProPay ProtectPay card processing solution with ProPay Gateway
*ProPay API card processing solutions
Please send any questions you may have about the coming changes to your relationship manager or the Client Support team.
Posted on Jan 19, 2024 - 11:54 MST