All Systems Operational

About This Site

ProPay's home for current solution status, incidents, planned maintenance and solution release events.

Regular Maintenance Windows (Mountain Time)
──────────────────────────────
Database: Every 2nd to last Thursday of the month, 03:00-3:30 (am)
Infrastructure: Every Thursday, 01:00-3:00 (am)
xfer.propay.com: last Thursday of each month, 13:00-15:00
TEST environment: Every Tuesday, 15:00-17:00

Production Processing Solutions Operational
Credit Card and ACH Processing Operational
Websites, Mobile, and Card Readers Operational
Production Supporting Solutions Operational
xfer.propay.com - SFTP Reports Operational
Batch File Processing & Commissions Operational
Bank Transfers Operational
Phones ? Operational
Regulatory Updates ? Operational
Testing Environments Operational
Integration TEST Environment Operational
Integrated Gateways Operational
Chase Paymentech - Orbital Gateway Operational
Network Merchants Operational
Web Collect Operational
Meritus Operational
CyberSource Operational
Other 3rd Party Gateways Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 3, 2024

No incidents reported today.

May 2, 2024

No incidents reported.

May 1, 2024
File Format Restrictions for Uploading Docs for Chargeback Disputes and Retrieval Requests
Completed - The scheduled maintenance has been completed.
May 1, 01:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 00:00 MDT
Scheduled - In order to better conform with improved dispute automation tools, our document upload methods for chargeback documentation will discontinue support for the following formats:

.bmp, .png, .doc, and .docx.

These upload methods include:

*ProPay API Trans Type 46
*The Chargeback Single Sign On (SSO) page - Document/UploadDocument (Risk Retrievals & Chargebacks)
*Epay.propay.com
*Other future portal solutions

While this will happen no sooner than May 2024, partners should prepare now to submit document uploads only using .pdf, .jpg, .jpeg, .tif, and .tiff formats.

In addition, for partners using TransType 47 for Retrieval Request documentation who are also using the below solutions, you will need to use the Trans Type 46 going forward for both Chargebacks and Risk Retrievals to benefit from coming dispute automation features.

*Direct Transaction Entry “Genius” solution
*Direct Transation Entry “TransIT” solution
*ProPay ProtectPay card processing solution with ProPay Gateway
*ProPay API card processing solutions

Please send any questions you may have about the coming changes to your relationship manager or the Client Support team.
Jan 19, 11:54 MST
Apr 30, 2024

No incidents reported.

Apr 29, 2024

No incidents reported.

Apr 28, 2024
ProPay Reports Issue
Resolved - The affected reports have been redelivered.
Apr 28, 23:40 MDT
Update - We are working on correcting this issue and hope to redeliver the affected reports within the next couple of hours.
Apr 28, 16:41 MDT
Identified - We are aware of an issue causing missing content for newer transactions on some ProPay Reports delivered over the weekend. Our teams are working to correct the issue and will provide updates as they are available.
Apr 28, 16:08 MDT
Apr 27, 2024

No incidents reported.

Apr 26, 2024
24.Mar.r1 Production Hotfix Deployment
Completed - The scheduled maintenance has been completed.
Apr 26, 04:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 00:00 MDT
Scheduled - On Friday, April 26th between 00:00 and 04:00 (MDT), ProPay will deploy a hotfix to correct an issue with our IRS tax ID and name validation process.
Apr 23, 13:46 MDT
Apr 25, 2024

No incidents reported.

Apr 24, 2024

No incidents reported.

Apr 23, 2024

No incidents reported.

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

No incidents reported.

Apr 19, 2024

No incidents reported.

← Incident History Powered by Atlassian Statuspage